Sofitel Kunming

Classificação clientes Avis (Classificação ALL) 4.7/5 798 comentários

Melhor preço
garantido
Sofitel Kunming - Image 1
Sofitel Kunming - Image 2
Sofitel Kunming - Image 3
Sofitel Kunming - Image 4
777 South Huan Cheng Road, Xishan District, 650034 KUNMING, China

Descrição

Extras do hotel

  • Stay at the tallest hotel in Kunming

  • Pamper yourself in our luxurious spa

  • Dine with views across Kunming

  • The tallest buffet restaurant in Kunming

  • Only one hotel has the helipad

Nossas acomodações

Localização do hotel

Sofitel Kunming

777 South Huan Cheng Road, Xishan District
650034 KUNMING
China

GPS:25.0223790816, 102.7014398258

Telefone
Fax +86 871 6863 9777

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Serviço de quartos

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.7/5  798 comentários

Classificação no TripAdvisor  5.0/5  4.106 comentários

Nice hotel and Good service

Classificação TripAdvisor 5.0/5

Rzing_Thada Viagem a sós - Avaliação certificada TripAdvisor

I have been here on November 2023 so the hotel is great with the nice room with completed amenities. I love the size of room it is good and enough space to relax also the bed is crazy I can deep sleep for whole night. Staffs are very helpful and tried to response me in English even they are not fluent much but they tried to understand what I need to know. Breakfast was variety of dishes and coming with good tastes especially the panoramic view from the restaurant at the roof top. I will be back to stay if I back to Kunming 🙂

Dear Valued guest, Bonjour! Thank you for your recognition of Sofitel Kunming, we appreciate your recommendation and we are delighted that you enjoyed your stay with us. As the first Sofitel brand hotel in Kunming, we have been committed to providing a wonderful experience for every guest. Taste delicious food and enjoy the unbelievable view at a height of 200 meters, it will give you an incredible experience. I will personally ensure that your message is share with the entire departments and we hope you can come back again and we are confident that you will have a perfect experience upon your next visit. Sincerely, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

非常棒的一次体验

Classificação TripAdvisor 5.0/5

田佳 Família - Avaliação certificada TripAdvisor

酒店磨合的非常不错，整体体验很棒，前台值班经理joya业务熟练，识别会员并介绍权益，和小朋友互动也很棒，服务进退有度。酒廊工作人员也非常热情，家人一致好评，期待下次再来。

尊敬的宾客：Bonjour！非常感谢您对酒店的支持及对我们服务的认可，您的每一丝需求都是我们真诚为之努力的方向。相信在您的认可和鼓励下，我们一定可以更加自信地为客人提供贴心的服务。让昆明首家索菲特酒店，成为您的家外之家！再次感谢您的反馈，也希望您能向朋友多做推荐，真诚期待您的再次光临！

Perfect place for a luxury holiday

Classificação TripAdvisor 5.0/5

Fabionodariphoto Romântica - Avaliação certificada TripAdvisor

One of the best hotel in Kunming. Stuff is very friendly and ready to help. They can speak English, which is pretty rare in this part of China. The room was very clean and the mattress soft, which is another thing that shouldn't be taken for granted in China. Breakfast is absolutely great. Lots of options including a "cheese room".

Dear Valued guest, Bonjour! Thank you for your recognition of Sofitel Kunming, we appreciate your recommendation and we are delighted that you enjoyed your stay with us. As the first Sofitel brand hotel in Kunming, we have been committed to providing a wonderful experience for every guest. Taste delicious food and enjoy the unbelievable view at a height of 200 meters, it will give you an incredible experience. I will personally ensure that your message is share with the entire departments and we hope you can come back again and we are confident that you will have a perfect experience upon your next visit. Sincerely, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Very good hotel but need to improve the membership service

Classificação TripAdvisor 4.0/5

kiyouwong Romântica - Avaliação certificada TripAdvisor

Very good hardware. The food and breakfast in the executive lounge are very high standard. As a platinum member of Accor, although I received an email from the staff of the executive lounge asking about check-in preferences, I did not receive a response after I reply, and there was no preparation in the room during check-in , and no welcome gifts of members benefit. Check in at the front desk, until you get the room card, the front desk did not give a welcome drink card, and did not mention the benefits of the executive lounge, breakfast, etc. Member services must be improved!

Dear Kiyouwong, Bonjour! Warm greetings from Sofitel Kunming. Thank you very much for taking your time to share your constructive reviews on TripAdvisor! I am very sorry to hear that your experience did not meet your expectations especially in membership service at this time, I sincerely apologize for this. Dear Kiyouwong, I can fully understand your disappointed. Hotel membership service is the most important for member guest stay. From your helpful feedback, we will know how we can better improve ourselves and prevent future occurrence. As a Guest Experience Manager, again deeply apologize for this very inconvenient issue and I'm fully confident in my team right now. I will be great also to get your next stay details. Please feel free to send it to h8529-gm3@sofitel.com. Thank you again for sharing your comment and we’re really looking forward to welcoming you again and make your next stay Magnifique. Kind Regards, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Boa infraestrutura, péssimo serviço

Classificação TripAdvisor 4.0/5

zangrande Romântica - Avaliação certificada TripAdvisor

O hotel é bom, a infraestrutura é boa, mas o serviço é temerário. Um exemplo é que não tive turndown service na maioria dos dias e no restaurante, embora anunciado como livre de cigarros, eu tive dificuldade para que alguém fizesse algo com um chinês que estava fumando na mesa ao lado.

Dear GUEST, Thank you for taking the time to tell us about your experience at the Sofitel Kunming. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your feedback with the relevant departments; we will further improve and upgrade to avoid similar incidents happening again. I would like to thank you again for your comments and it is our hope that you will give us the opportunity to better serve you in the near future! Sofitel Kunming

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 2.858 comentários 9.5/10 Localização
  • 5.093 comentários 9/10 Quarto
  • 8.163 comentários 9.5/10 Serviço
  • 42 comentários 5.6/10 Wifi
  • 2.781 comentários 8.9/10 Atmosfera
  • 2.429 comentários 8.7/10 Comodidades
  • 1.823 comentários 9.6/10 Café da manhã
  • 1.573 comentários 9.5/10 Limpeza

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (IVA e taxa turística) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.