Mercure Gloucester Bowden Hall Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 1.102 comentários

Mercure Gloucester Bowden Hall Hotel - Image 1
Mercure Gloucester Bowden Hall Hotel - Image 2
Mercure Gloucester Bowden Hall Hotel - Image 3
Mercure Gloucester Bowden Hall Hotel - Image 4

Descrição

Hotel ALLSAFE. Aprovado

Extras do hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

Nossas acomodações

Localização do hotel

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLÓCESTER
Reino Unido

GPS:51.834147, -2.188742

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Restaurante
  • Centro de fitness
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

DEARMANS RESTAURANT

A equipe profissional e simpática do hotel garante que os pratos do menu do The Brasserie sejam servidos do jeito que você gosta. Solicite o chá da tarde com bolinhos e lanches tentadores do menu do lounge ou aproveite o serviço de quarto disponível 24h.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  1.102 comentários

Classificação no TripAdvisor  4.0/5  1.549 comentários

Fantastic time

Classificação TripAdvisor 5.0/5

denzsue Avaliação certificada TripAdvisor

We stayed here for a Murder 57 event held at the hotel. Fabulous fun, great hotel and fantastic food. Would definitely recommend a visit. Made to feel very welcome by everyone. The room was clean, comfortable with lovely views over the grounds.

Dear Denzsue, Thank you for choosing to leave a review. We are so pleased that you enjoyed your most recent stay here with us. It is always lovely to hear when someone has had a great time at one of functions. I will of course pass this on to the company. We do hope we can welcome you back again in the near future. Kind regards Gavin Jones General Manager

Won’t be visiting again

Classificação TripAdvisor 1.0/5

sassybird47 Negócios - Avaliação certificada TripAdvisor

Very poor experience. Beautiful looking hotel but food and cleanliness leave a lot to be desired. We ate in the restaurant and I ordered a Pad Thai. I didn’t even try it. It looked like a pile of mashed potato. Certainly not a stir fry. They took it away and brought another meal which was ok. The worst bit was I found a maggot like insect in my bed. Took it down to reception and they were very apologetic and gave me a drink voucher and moved my room. But this hotel needs more staff, a good deep clean and maintenance .

Dear Sassybird47 Thank you for sharing your feedback regarding your recent stay at our hotel. We are deeply sorry to hear about the poor experience you encountered during your time with us. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations in several areas. We sincerely apologize for the issues you encountered with the food quality and cleanliness. It is unacceptable that your meal did not meet your expectations, and we have already taken steps to address this with our kitchen team to ensure that such incidents are not repeated I have removed this item from the company menu and sent your comments to our food development team for review. Furthermore, we are deeply concerned about the presence of an insect in your room we connected our pest control who done a search of the room and found no further insects. Please rest assured that we have immediately addressed this with our housekeeping and maintenance teams to conduct a thorough inspection and ensure the cleanliness and comfort of all our rooms. Your feedback regarding the need for more staff, a deep clean, and maintenance has been duly noted. We are actively working on implementing improvements in these areas to enhance the overall experience for our guests We understand that your decision not to visit again is a reflection of the shortcomings you experienced, and we truly regret that we were unable to leave a positive impression. We would like to express our sincere apologies once again and extend an invitation for you to reconsider staying with us in the future. Should you choose to give us another chance please contact me directly on gavin.jones@mercuregloucester.co.uk, as I and the team are committed to providing you with a much-improved experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay. Warm Regards Gavin Gavin Jones General Manager

Value for money

Classificação TripAdvisor 4.0/5

pgs_13 Romântica - Avaliação certificada TripAdvisor

We had a late booking for a Saturday night. We were given a room in the back which we changed for a room in the front. The room was more than acceptable. Electric curtains caught us out. The bar was varied and reasonable. All the staff we encountered were pleasant and willing. The evening meal was excellent. This is a big hotel in very pleasant surroundings, yes in parts it’s a little tired and could do with a deep clean but for the price I don’t think you could fault it. Two big moans, one, in our room even thought central heating valves closed whooshing noise for most of the night. Two, heater ac unit strange clicking sounds even though switched off and fuse absent. Would I return? Yes I would.

Dear Pgs_13 Thank you for taking the time to share your experience following your recent stay. We are delighted to hear that overall, you found your stay to be enjoyable and that you would consider returning in the future. We are pleased to hear that you found the room we allocated to be more than acceptable and that you appreciated the variety and affordability of our bar offerings. Our team takes great pride in providing excellent service, and it is gratifying to hear that they were pleasant and accommodating throughout your visit. We are thrilled that you found the evening meal to be excellent. Providing delicious and satisfying meals is something we strive for, and we are delighted that we met your expectations in this regard. Your feedback regarding the condition of certain areas of the hotel is duly noted, and we our working to address these concerns to ensure that all areas of the hotel meet our guests' expectations for cleanliness and upkeep. We apologize for the inconvenience caused by the noise disturbances in your room. Please rest assured that we will investigate these issues and take the necessary steps to address them to prevent any future disruptions to our guests' comfort. Thank you for choosing Mercure Gloucester Bowden Hall , and we hope to have the pleasure of welcoming you back soon. Kind regards Gavin Gavin Jones General Manager

Amazing stay and warm welcoming

Classificação TripAdvisor 5.0/5

tobypearson22 Avaliação certificada TripAdvisor

We had room number 235 it was ever so nice kye was ever so welcoming to us on the belle coaches the food was great and breakfast even so accommodation to put needs for soya milk the hotel looked so nice like a maze to find our rooms it was lovely stay

Dear Tobypearson22, Thank you for choosing to leave a review. We are pleased that you enjoyed your most recent stay here with us. I will of course pass on such kind words to Kai who made you feel very welcomed at the hotel. We do hope we can welcome you back in the near future. Kind regards Gavin Jones General Manager

Fantastic stay ideal for special celebration, birthday, anniversary.

Classificação TripAdvisor 5.0/5

SusieGoia Avaliação certificada TripAdvisor

Great location, attentive friendly staff, clean spacious rooms with all comforts, fabulous food , extensive breakfast buffet and excellent value. Ideal for a special celebration, super lakeside pods and set in lovely grounds. Highly recommended.

Dear SusieGoia, Thank you for choosing to leave a review. We are so pleased that you had such a lovely stay here with us especially for such a celebration. It is always lovely to hear that our staff were attentive and friendly throughout your stay. We are so pleased that you go the chance to experience our lakeside pod and enjoy the lovely setting. We do hope that we can welcome you back again in the near future. Kind regards Gavin Jones General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 370 comentários 9.5/10 Localização
  • 882 comentários 6.7/10 Quarto
  • 980 comentários 9/10 Serviço
  • 41 comentários 2.2/10 Wifi
  • 430 comentários 5.6/10 Comodidades
  • 334 comentários 8/10 Café da manhã
  • 307 comentários 5.3/10 Limpeza
  • 8 comentários 0.8/10 Centro de Bem-Estar/Spa

Com a tecnologia Trustyou

Nossos outros estabelecimentos nas proximidades

Todos os nossos hotéis em Glócester