Novotel Trabzon 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.5/5 513 comentários

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Descrição

Extras do hotel

  • WIFI grátis, TV de LCD de 26", sofá, área de trabalho

  • Piscina coberta, tênis, academia com vista do jardim, sauna

  • Restaurante turco e internacional com terraço, bar

  • Ampla gama de quartos versáteis para realização eficaz de eventos

  • A 6 minutos de carro do aeroporto, a 15 do centro da cidade

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Localização do hotel

Novotel Trabzon

Cumhuriyet Mah Kasustu Beldesi, Yomra Trabzon
61000 TRABZON
Turquia

GPS:40.97047, 39.837021

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Traslado
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Serviço de quartos

NOVIST RESTAURANT

Restaurante moderno e descontraído, com culinária internacional e especialidades turcas e do Mar Negro.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.5/5  513 comentários

Classificação no TripAdvisor  4.5/5  673 comentários

Novotel needs to train staff about hospitality

Classificação TripAdvisor 1.0/5

niraj r Avaliação certificada TripAdvisor

If one needs to learn about 5star hospitality then this property is an institution because it teaches you everything "What not to do". No one smiles (receptionist, restaurant, room cleaning staff). I saw poor reviews related to this but thought it would have been a personal feedback but the service in this hotel is pathetic. Offcourse speaking English is not common in Trabzon but people outside in general are so nice and polite that they make an effort to help you and keep smiling and trying. To make things worse we are Vegetarians and to explain that to this 5star staff is to invite their rude stare "then why did you come here". Starts with the guy at the reception and the trainee and the bell boy (who stops in the room after getting luggage imploring you and almost threatening you for a Tip). I asked the trainee to show me an executive room and he says that we will give you the price difference and if you like it we will show you the room. The receptionist is a street smart alec who without speaking tells you that you better stay in the room that you have booked because you dont look the type who wants a sea side view. I changed to Ramada for additional 2 nights and thank god for it. Novotel needs to get their act together if they care for their brand. Why should smiling be such an arduous difficult task ???

Dear Niraj Rathi, First of all, thank you for choosing Novotel Trabzon for your stay. Comments form our guests are very important for us to help us increase the quality of our services. We would like to state that necessary training will be provided to our colleagues in line with your feedback in your comment. However, I must point out that your upgrade request was not fullfilled due to lack of availability and by the time of your arrival we had only suite rooms available which you did not want to cover the extra charges of suite room. Thank you once again for taking your valuable time and sharing your objective comments with us. Regards, M. Kiran General Manager

رائع

Classificação TripAdvisor 5.0/5

rabab a Avaliação certificada TripAdvisor

الفندق حلو ونظيف والبوفيه جدآ لذيذ والموظفه بشرى جدآ راقيه في التعامل وذوق وتتكلم لغه عربيه The hotel is nice and clean, the buffet is very tasty, and the employee, Bushra, is very sophisticated in dealing and taste, and she speaks Arabic

Dear Guest, We are happy to learn that you had a pleasant time at Novotel Trabzon. In addition, you can be sure that we will share your kind comments about our service quality with our entire team, especially Ms. Büşra.We hope to welcome you again as soon as possible and to experience the Novotel difference again. Regards, M. Kıran General Manager

جميل جدا

Classificação TripAdvisor 5.0/5

habib a Avaliação certificada TripAdvisor

الفندق حلو ونظيف والبوفيه جدآ لذيذ والأجمل الموظفه بشرى جدآ راقيه في التعامل ومن تركيا وبتتكلم لغه عربيه . The hotel is nice and clean, the buffet is very tasty, and the most beautiful employee is Bushra, who is very elegant in dealing and from Turkey and speaks Arabic.

Dear Guest, We are happy to learn that you had a pleasant time at Novotel Trabzon. In addition, you can be sure that we will share your kind comments about our service quality with our entire team, especially Ms. Büşra.We hope to welcome you again as soon as possible and to experience the Novotel difference again. Regards, M. Kıran General Manager

Bad experience

Classificação TripAdvisor 1.0/5

shathaf2022 Avaliação certificada TripAdvisor

Worst experience ever , we had booked a room with three single beds and they gave us a double room with an extra bed noting that it was our request since we’ve done our reservation!! Room is very small and had no view!! Tried to contact them many times and no-one changed the beds or the room or even tried to make us satisfied!!! We surly wont look for this stay in future or deal with the tourism company “ Refan” ✖️✖️✖️

Dear Guest, welcome to novtel trabzon, you felt uncomfortable. I have to say about the subject that our hotel allocates rooms according to how your reservation was made. We do not have a room with 3 separate beds in the hotel standards.Of course, we can help you by paying the difference for sea view rooms according to availability. of course we can help Regards, M.Kıran General manager

Otimo hotel

Classificação TripAdvisor 5.0/5

Andrezinhoperes Negócios - Avaliação certificada TripAdvisor

Ótimo hotel com uma excelente infra - estrutura conta com piscina térmica, hidro massagem, academia ampla, dois tipos de sauna, ótimo restaurante, quadras poliesportivas e sem contar que a poucos metros da praia!

Dear Guest, We would like to thank you for choosing Novotel Trabzon as your home during your visit to Trabzon. Thank you very much for taking time to share your comments. It is nice to know that you enjoyed staying in our hotel. Looking forward to welcoming you back in Novotel Trabzon for your recent visit to Trabzon. Best Regards, Tuncay Beyaz General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 345 comentários 9.4/10 Localização
  • 501 comentários 7.4/10 Quarto
  • 1.235 comentários 9.1/10 Serviço
  • 50 comentários 4.2/10 Wifi
  • 330 comentários 8.7/10 Limpeza
  • 311 comentários 9.4/10 Comida
  • 208 comentários 8.8/10 Café da manhã

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