Mercure Blackburn Dunkenhalgh Hotel & Spa 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.2/5 1.990 comentários

Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 2
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 3
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 4

Descrição

Hotel ALLSAFE. Aprovado

Extras do hotel

  • 700 year-old country manor retaining its original features

  • 14 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities

  • Popular wedding reception destination for up to 250 guests

  • Quartos de beleza com uma variedade de tratamentos

Nossas acomodações

Localização do hotel

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
Reino Unido

GPS:53.768386, -2.39473

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

CAMEO RESTAURANT

O renomado restaurante do Mercure Dunkenhalg também oferece sabores frescos graças ao projeto de reforma. O restaurante foi redecorado para aumentar o charme e elegância, em ambiente ainda mais convidativo.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.2/5  1.990 comentários

Classificação no TripAdvisor  3.5/5  554 comentários

Lovely spa afternoon with afternoon tea and a massage.

Classificação TripAdvisor 5.0/5

Bethany J Avaliação certificada TripAdvisor

We had a spa afternoon here today and it was lovely. The staff are very friendly and knowledgeable. They are approachable and welcoming. The afternoon tea was lovely, the only criticism I have is that you get one pot of tea provided and after that you have to pay. But one pot of tea was to share between two people and made me and my mum one small mug each. I think maybe this should be a pot of tea each rather than to share. You get a glass of juice on arrival also. The afternoon tea had varies small deserts, various sandwiches and fresh scones with jam and cream. The spa was basic but lovely and not overcrowded. We really enjoyed the marin back massage. It was lovely and they even had a room to accommodate two people. So me and my mum had a joint treatment which was nice. The therapists were lovely and welcoming. They were great and the products smell and feel amazing. I look forward to returning soon with my partner this time.

Amazing Spa Day

Classificação TripAdvisor 5.0/5

Curious38469495903 Avaliação certificada TripAdvisor

I have massages and facials regularly, but struggle to relax. The lovely Emma was that good that I nearly fell asleep for the first time. What a credit she is to your hotel. The blonde lady on reception upon entering was fantastic also, showing me around and what's what. A great day and good value with the offer they have on. Thanks again Emma

Fabulous spa night

Classificação TripAdvisor 5.0/5

suedF8839ZP Viagem com amigos - Avaliação certificada TripAdvisor

We stayed for one night for a spa treat. The executive room which was really cheap to upgrade to was beautiful. Lovely comfy beds and modern. All Of the staff we came across couldn’t have been more helpful. They were all happy, helpful and professional. The spa was lovely, we had a nice swim and used the steam rooms and sauna. Evening meal which was included in our deal was lovely, my only suggestion would be that they offer a better selection of gluten free options. Maybe just a gammon on chicken dish. Again breakfast was great, hot, fresh and great staff. An absolute bargain of a spa break. We will definitely be back.

Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for any future visits. Kind Regards, Fergus McDonald | General Manager

Could be better

Classificação TripAdvisor 3.0/5

Charlotte W Avaliação certificada TripAdvisor

Stayed 2 night bed and breakfast. Privileged room was nice clean big fantastic bed. Had food in the restaurant first night. Staff were welcoming. Danielle and Jess. We asked to book in for the Saturday night and was told it would be arranged. Breakfast was a no from me husband like It but the sausages were tough and cold. I don’t try the rest as it looked like it had been out a while. We sat in the bar before dinner on the Saturday, the area was very cold even with heater but I guess it’s due to the age of the building. We went to our restaurant booking to be told we was not booked in and there was no room for us. So we had to retreat back to the bar to order food. My caesar salad was mixed with mayonnaise not Caesar dressing but we had waited that long we didn’t speak up as everyone was so busy. Jess on the bar was rushed off her feet but still Managed to do a brilliant job. I asked 3 times at reception for a wedding brochure as was unable to get one. There seemed to be no brochures anywhere even for the spa. When checking out we was not asked how the stay was

Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. Firstly, I would like to apologise that we did not meet your expectations during your stay. I will be sharing this feedback with the team as to improve our service and product. Thank you again for your feedback and I do hope to welcome you back in the near future. Kind regards Fergus McDonald | General Manager

5 star prices. 1 star product

Classificação TripAdvisor 1.0/5

England42 Negócios - Avaliação certificada TripAdvisor

First the good. The chap on reception was outstanding, the room standard although basic was as expected Other than that it was terrible!! We ordered food at the bar which even the staff apologised for the price! When the whitebait starter eventually arrived it was bone dry, had no chilli and lime and incomplete!!! When this was pointed out all the staff did was complain about the quality of the starter chef!! Then. When the main course hadn’t arrived some 1 hour and 30 mins later….. and only after speaking to the duty restaurant management, who being apologetic offered to make the food immediately, however I opted for a refund. We were offered complimentary drinks but hunger prioritised this. So all in all if you stay here expect to pay 5 star prices for a 1 star product

Thank you for taking time to provide us with feedback on your recent experience at the Mercure Dunkenhalgh. Please accept my sincerest apology for your experience. Please be assured that this experience does not represent our usually high standards of service and cleanliness. I have shared this feedback with the team and taken the necessary corrective action to ensure no similar recurrence in the future. It is my hope that you will return to stay with us again when visiting the area. Kind Regards, Fergus McDonald | General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 296 comentários 8.7/10 Localização
  • 1.613 comentários 7.1/10 Quarto
  • 1.491 comentários 8/10 Serviço
  • 18 comentários 3.8/10 Wifi
  • 552 comentários 6.7/10 Limpeza
  • 551 comentários 7.1/10 Centro de Bem-Estar/Spa
  • 509 comentários 7.7/10 Café da manhã

Com a tecnologia Trustyou

Nossos outros estabelecimentos nas proximidades

Todos os nossos hotéis em Blackburn