Mercure Blackburn Dunkenhalgh Hotel & Spa 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.2/5 1.910 comentários

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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 2
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 3
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 4
Blackburn Road, Clayton Le Moors Lancashire, BB5 5JP BLACKBURN, Reino Unido

Descrição

Extras do hotel

  • 700 year-old country manor retaining its original features

  • 14 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities

  • Popular wedding reception destination for up to 250 guests

  • Quartos de beleza com uma variedade de tratamentos

Nossas acomodações

Localização do hotel

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
Reino Unido

GPS:53.768386, -2.39473

Telefone
Fax +44 1254 872230

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

CAMEO RESTAURANT

O renomado restaurante do Mercure Dunkenhalg também oferece sabores frescos graças ao projeto de reforma. O restaurante foi redecorado para aumentar o charme e elegância, em ambiente ainda mais convidativo.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.2/5  1.910 comentários

Classificação no TripAdvisor  3.5/5  569 comentários

Disappointing, especially the restaurant and food

Classificação TripAdvisor 3.0/5

SJMholiday Avaliação certificada TripAdvisor

Stayed Easter Friday. Pleasant check in staff. Room nice. Good shower, comfy bed. Pool area nice as are the steam rooms. The let downs. Female changing areas were disgusting. Dirty. Old Elastoplast on the floor. Old gel/shampoo bottles in the shower. Pairs upon pairs of discarded courtesy slippers lying around. No handkerchiefs in the boxes by the hairdryers. The whole area was grubby! Food. Bar snacks are ridiculously over priced. £2.50 for a bag of crisps!!! Restaurant. We're escorted to our table approx 7.30pm. Staff failed to mention the majority of the dishes on the menu had ran out!!! We picked steak pie and fish and chips.... Girl came to take order and then told us.... The following had ran out - steak pie, fish and chips, burger, sea bass (special) . Disgraceful to run out of so many options when you know how many guests you have dining. We ordered. My soup was cold. The main meals took an hour to arrive. The chicken was a child's portion size and not very nice. Slept well. Breakfast was another let down. Very poor continental. No vegi sausages, no mushrooms, no hash browns, no plum tomatoes! Because of the extremely poor dining experience, we won't return (have been a number of times previously) and do not recommend.

Thank you for taking time to provide us with feedback on your recent experience at the Mercure Dunkenhalgh. Please accept my sincerest apology for your experience. Please be assured that this experience does not represent our usually high standards of service and cleanliness. I have shared this feedback with the team and taken the necessary corrective action to ensure no similar recurrence in the future. It is my hope that you will return to stay with us again when visiting the area. Kind Regards, Fergus McDonald | General Manager

Great Hotel but a Few Flaws

Classificação TripAdvisor 3.0/5

Helena987T Viagem com amigos - Avaliação certificada TripAdvisor

Beautiful hotel. First red flag when we checked in… lovely girl but said the rules have changed re the spa/pool. She stamped out cards as a favour. Good job because the website clearly states that the spa/pool are included. Had a fab day, lovely swim, used the spa facilities. Sadly no robe as you have to pay for them Went to the bar and had a gorgeous meal. Such fabulous staff. Until it was 9.04pm. I asked for a slice of cake for my sister as it was her birthday. No. Too late by 4 minutes. Whilst I asked, Sara from the restaurant came to publicly berate another lady who was waiting on. She really laid into her. I felt to sorry for her. She recalled the meals of a family of four but had made an error on the till. Other than that, the room was fantastic and a decent rate. I did get cake for my sister though! Thanks to a sensible waitress in the restaurant.

Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with team as to improve our service and product. Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald | General Manager

Birthday experience

Classificação TripAdvisor 4.0/5

Helen H Avaliação certificada TripAdvisor

Had a lovely time with a friend to celebrate our birthdays. Spent time in the leisure area which had sauna, steam rooms, jacuzzi and swimming pool, along with beds to relax on around the pool. Our room was huge with 2 queen sized beds, a sofa and a bathroom with both bath and separate shower cubicle. Nothing was too much trouble for the staff and even brought out a desert to celebrate our birthdays. It’s these special little touches that make occasions like this so special. I’d like to really thank Emily on reception who was so welcoming and made sure everything was okay for us. I’d definitely return again.

Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for any future visits. Kind Regards, Fergus McDonald | General Manager

Birthday stay

Classificação TripAdvisor 5.0/5

ClaireP3239 Avaliação certificada TripAdvisor

We stopped at this amazing hotel on 10th April 2024 . Emily on reception was lovely and very very helpful. Infact all the staff at the hotel was lovely and helpful. We stopped for our joint birthdays and was made a real fuss of . I would recommend the dunkenhalgh hotel to anyone that asked . We will be back . Thank you also to sarah jefferson xx

Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for any future visits. Kind Regards, Fergus McDonald | General Manager

Food a massive letdown. Staff & Room great

Classificação TripAdvisor 3.0/5

Michael T Romântica - Avaliação certificada TripAdvisor

Booked an executive room as we both purchased a spa treatment and wanted a bit more luxury. Upon arrival we were greeted by very friendly front desk staff and were given enough information we needed for our stay. We also booked in for our two course dinner for 7:30pm that evening. On first entry to our room we were very happy with the large space, nicely decorated and very comfortable room. Complete with complimentary soft drinks, coffee, tea and bathrobes etc. The bathroom/shower was lovely and seating in the room was just to our taste. We headed to the spa as soon as we unpacked and enjoyed our fantastic treatments. My only issue with the spa was that a few things looked a bit dated and in need of a little TLC. Staff in the spa again were very good. We went down for dinner and were politely taken to our table. On first glance, the menu was quite basic and expensive. We had two courses each luckily and both our starters were very nice. The main meal however, was the driest thing I have ever eaten. The chicken schnitzel. Lacked sauce completely and was very difficult to eat. We didn’t stay for a dessert. We thought that perhaps this was a one off so hoped breakfast would be an improvement in the morning. Breakfast was worse. We were told to help ourselves to continental style offerings but there would be no hot buffet today as there weren’t ’enough guests’. This would have been fine if we had been given a menu. We were asked ‘what would we like’ and my wife and I didn’t know what the options were! We just asked for a ‘full English’ which you can see in my photo attached! Overall, the staff were good and facilities good but the food was a massive disappointment. The chicken schnitzel would have cost £20.95!

Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. Firstly, I would like to apologise that we did not meet your expectations during your stay. I will be sharing this feedback with the team as to improve our service and product. Thank you again for your feedback and I do hope to welcome you back in the near future. Kind regards Fergus McDonald | General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 289 comentários 8.8/10 Localização
  • 1.565 comentários 7/10 Quarto
  • 1.458 comentários 8/10 Serviço
  • 16 comentários 3.3/10 Wifi
  • 1.023 comentários 6.2/10 Comida
  • 542 comentários 6.5/10 Limpeza
  • 538 comentários 7.2/10 Centro de Bem-Estar/Spa
  • 488 comentários 7.9/10 Café da manhã

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (IVA e taxa turística) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.