Pullman Melbourne City Centre 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 3.024 comentários

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Pullman Melbourne City Centre - Image 1
Pullman Melbourne City Centre - Image 2
Pullman Melbourne City Centre - Image 3
Pullman Melbourne City Centre - Image 4
195 Swanston Street, 3000 MELBOURNE, Austrália

Descrição

Extras do hotel

  • O destino perfeito para trabalho e lazer, no coração da cidade de Melbourne.

  • Com a melhor comida e moda da cidade à nossa porta, explore as muitas delícias de Melbourne.

  • 204 quartos espaçosos projetados cuidadosamente para refletir a criatividade de Melbourne.

  • O Club Lounge e o Room 1954, no 15º andar, têm eventos particulares e vista deslumbrante.

  • Totalmente equipada, academia de última geração

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Localização do hotel

Pullman Melbourne City Centre

195 Swanston Street
3000 MELBOURNE
Austrália

GPS:-37.812876, 144.96526

Telefone
Fax +61 3 9663 4711

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Animais de estimação não permitidos
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos
Próximo da propriedade
  • Estacionamento

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  3.024 comentários

Classificação no TripAdvisor  4.0/5  200 comentários

Certificado de excelência 2023

Average at best - certainly not 5 star

Classificação TripAdvisor 2.0/5

paul h Avaliação certificada TripAdvisor

This hotel falls far short of a 5-star experience, especially considering the hefty price tag of over $300 per night. Upon our arrival, we were greeted with a frustratingly long wait of over 20 minutes just to check in. With only 2 check-in desks available, it was evident that the staff were not adequately trained, and the absence of management was notable. When I inquired about grabbing a late lunch within the hotel premises, I was informed that all the restaurants were closed. However, I couldn't help but notice an elevator advertisement stating the rooftop bar was open. Upon bringing this to the attention of the Bar Manager, he didn't seem surprised and simply thanked me for letting him know about the miscommunication. During the check-in process, they conveniently forgot our 'Welcome Drink' as Accor Members, initially claiming we were not eligible. It wasn't until I showed proof on the Accor App that they acknowledged their oversight and provided the drink. Overall, the check-in experience was lackluster and far from welcoming, which was disappointing considering the reputation one would expect from a Pullman property. Moving on to the room, it was pleasant, well-presented, and impeccably clean. Kudos to the Housekeeping team for their excellent work. The only suggestion would be the pillows, which could use an upgrade, but otherwise, the room was faultless. The Rooftop Bar team, on the other hand, delivered good service with excellent drinks, although the food menu was somewhat limited. The pizzas, however, were a standout. Room service meals were enjoyable and reasonably priced, but the addition of a $10 tray charge seemed excessive. Upon checkout, the underwhelming experience continued. There was no inquiry about our stay or any pleasantries exchanged. It was a straightforward, "Are you happy for me to charge your credit card?" When I requested to see the bill and mentioned my preference to pay by EFTPOS, I was wrongly informed that it would still incur a credit card surcharge. I promptly corrected this misinformation, stating that their system should indeed differentiate between a Visa Debit Card and a credit card. While I understood this was not the receptionist's fault (and explained this to her), it once again contributed to an overall disappointing stay. Considering the price we paid, I find it unlikely that we'll return to this hotel in the future.

Dear Oceans_View18, We sincerely apologize for the extended wait during check-in and any inconvenience it caused. Rest assured, we'll review our staffing and training protocols to ensure a smoother process for our guests. The miscommunication regarding restaurant availability is regrettable, and we'll work on improving coordination to provide accurate information across all our outlets. On a positive note, we're pleased to hear that you found the room to be well-presented and clean. We'll consider your feedback about the pillows for future improvements. Additionally, we're glad you enjoyed the drinks and meals at our rooftop bar and through room service, and we'll take your suggestions into account for menu enhancements and pricing adjustments. Your detailed feedback is valuable. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Warm regards, Alex Mihardja Executive Assistant

A fantastic inner city stay

Classificação TripAdvisor 5.0/5

Sharon H Romântica - Avaliação certificada TripAdvisor

The hotel sits down an inner city Melbourne alleyway, just off Little Bourke Street. It’s close to all the key attractions and shops. The rooms are spacious and well equipped. The rooftop bar Blossom produced some of the best pizza that we’ve ever had. Every staff member we encountered was professional and authentic. So nice to see a hotel that recruits and trains great people.

Dear Sharon H, Delighted to hear you had a fantastic stay. We appreciate your kind words about our spacious rooms, delectable pizzas at Blossom rooftop bar, and the professionalism of our staff. Looking forward to welcoming you back soon. Sincerely, Alex Mihardja Executive Assistant

Memorable for all the wrong reasons

Classificação TripAdvisor 1.0/5

Paul G Romântica - Avaliação certificada TripAdvisor

Shabby, drab hotel. Unfriendly. disinterested reception with the exception of Ralph who has an impressive customer focus. Housekeeping very hit and miss and lacked attention to detail. No coffee replacement, bed pulled up rather than made over a four day period. Not something you’d expect from the Acor Group

Dear Paul G, Thank you for your feedback. We apologize for falling short of your expectations during your stay. We appreciate your recognition of Ralph's customer focus and will address the issues you've raised with our team to ensure a better experience for our guests in the future. Sincerely, Alex Mihardja Executive Assistant

Disappointing

Classificação TripAdvisor 1.0/5

Sid X Avaliação certificada TripAdvisor

Could barely sleep, with the noise of the A/C. Poor service, they were unable to clean the room one day. They would not honour the advertised features. Free parking was $60 / day and no breakfast included. We stayed 2 nights unfortunately. Waited 30 minutes to check in, only 1 receptionist at 2pm!! Could hear people / TV in other rooms. Totally ruined my 70th birthday.

Dear Justsid54, We apologize for the disappointment and inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issues you mentioned to ensure a better experience for our guests in the future. Please feel free to elaborate on the advertised features, as we don't advertise free parking and breakfast would only be included if you book the accommodation with an inclusive breakfast rate. I will be happy to look into it further once I have heard from you. Regards, Alex Mihardja Executive Assistant

Too noisy

Classificação TripAdvisor 3.0/5

debbie046 Família - Avaliação certificada TripAdvisor

Was excited to be staying in this hotel but something of a let down. Room was nice but incredibly noisy. The windows are not double glazed so you can hear everything on the street, including the buskers who go on into the night. The banging of doors in the hotel is particularly bad. Reception was slow.

Dear debbie046, We're truly sorry to hear about the noise disturbances you experienced during your stay. Your feedback is invaluable to us, and we'll definitely look into ways to address these issues to ensure a more peaceful experience for our guests in the future. Thank you for bringing this to our attention. Sincerely, Alex Mihardja Executive Assistant

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 1.355 comentários 9.5/10 Localização
  • 1.667 comentários 7.9/10 Quarto
  • 1.675 comentários 7.4/10 Serviço
  • 26 comentários 5.1/10 Wifi
  • 529 comentários 7.3/10 Comodidades
  • 523 comentários 8.4/10 Atmosfera
  • 512 comentários 7.8/10 Limpeza
  • 379 comentários 7.4/10 Café da manhã

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (IVA e taxa turística) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.