Novotel Rouen Sud 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.1/5 1.243 comentários

Novotel Rouen Sud - Image 1
Novotel Rouen Sud - Image 2
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Novotel Rouen Sud - Image 4

Descrição

Extras do hotel

  • A 10 minutos de caminhada da arena Zénith e docentro de exposições

  • Ambiente tranquilo na beira da floresta

  • Piscina externa não aquecida em um ambiente tranquilo de 5 de maio a 30 de setembro

  • 545 m² de espaço modular para reuniões com luznatural

  • Estacionamento privado, descoberto e gratuito

Nossas acomodações

Localização do hotel

Novotel Rouen Sud

Angle Avenue de l'Université, Rue de la Mare Sansoure
76800 SAINT ETIENNE DU ROUVRAY
França

GPS:49.389931, 1.059331

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais bem-vindos
  • Restaurante
  • Acessível para cadeiras de rodas
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
  • Serviço de quartos

NOVOTEL CAFE

Jante como quiser, quando quiser. Saboreie cozinha simples, saborosa, saudável e equilibrada a qualquer altura e satisfaça os seus desejos. Aproveite para descansar um pouco no restaurante, bar ou esplanada, ou até mesmo no seu quarto.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.1/5  1.243 comentários

Classificação no TripAdvisor  3.5/5  891 comentários

Bugs, dirty toilet, dirty bathroom, dirty towels NOT 4 stars

Classificação TripAdvisor 1.0/5

Voyage288464 Avaliação certificada TripAdvisor

We were given a room that has been renovated!!! Bugs on the carpet in the corridor. Be aware that dogs share the same part of the hotel as those with no pets! can you imagine what you might be walking on? KEEP YOUR SHOES ON. The toilet cover had not been cleaned for a long while (yellow). The new bathroom: water does not drain, the drain cover was very dirty, the shower tray was so slippery that a towel was required in order to have a shower safely, the finish of the bathroom was appalling at best peeling ceiling, corners of the shower not sealed. Extractor fan full of dust. One bathrobe was stained and smelly returned on arrival. The following day we discovered that one of the bath towels had the same issue, returned to the front desk, unable to complain to a manager as it was sunday! and no-one bothered to contact me in 4 weeks (only after I sent a very long email with photos). The king size bed is in fact 2 singles put together, but not tied together which mean that you sink in between the 2 beds if you happen to be in the middle of the bed! See standard reply from the manager ignoring all the issues raised. Whilst the location is perfect the fact that THE BATHROOM, TOILET AND BEDROOM ARE NOT CLEAN is not acceptable. Reply from the manager Nous venons de prendre connaissance tardivement de votre mail ainsi que des désagréments qui ont altérés la qualité de votre séjour et croyez que nous en sommes désolés. Nous sommes désolés que la prestation en chambre n’ait pas été à la hauteur de vos attentes, et soyez assurée que nous partageons et sensibilisons nos équipes . Notre hôtel est en cours de rénovation et les chambres le seront également dans un futur proche pour regagner la qualité que nos clients attendent. Veuillez recevoir encore toutes nos excuses et nous créditerons votre carte de fidélité de 4000 points.

Hotel goes trough renovation this year, which is needed

Classificação TripAdvisor 3.0/5

jglaw Romântica - Avaliação certificada TripAdvisor

Although our executive room on the ground floor was in good shape, the hotel obviously needs a renovation and is worn out. Renovation is announced on the spot up to 2024, but I was told by the lady at the desk it would no more be a Novotel. Special thanks to te rude young guy who tended the bar en was unable to do his job on a professional way. We had a generous buffet breakfast with outdoor seating, and freshly pressed orange juice at no charge. Free gated outdoor parking, small pool.

Dear Madam, Dear Sir, I thank you telling us more about your experience in our hotel. I'm sorry to see your stay did bring you some disappointment... Indeed, our hotel is going to be renovated but we will keep the Novotel brand ; the fact is we no longer belong to Accor legally speaking. I'm sorry if you felt offended by one of my colleague at the bar ; the attitude you mentionned is not acceptable and it would be great to hear from you more details about that situation. Otherwise, your comment has been shared with the F&B Manager so that we can see with the team and take the right measure to improve ourselves for the future. I'm glad to see you liked the other amenities, such as the safe and free parking and also the buffet breakfast. We would like to thank you again for your trust and we apologize for the inconvenience. We sincerely hope to share the result of the important renovations with you in a next stay in 2024. Kind regards,

One night was enough.

Classificação TripAdvisor 3.0/5

J0lly_J0hn Romântica - Avaliação certificada TripAdvisor

Average business style hotel on the edge of Rouen. The front of house is light and airy and the grounds are well kept. The staff were cheerful and polite. We stayed in a ground floor room. While the room itself was a good size, it was cramped because of the fold away bed. There was about 15 cm between the bed and the wall. There were not many power points to use. The bathroom was ok. The soap dispenser had come away from he wall and was left with fitting at the side of the wash basin. There was a separate toilet. The flush got stuck often so leaked water away. There were also a good many cobwebs in the corner. The toilet roll holder was not securely attached to he wall. The restaurant was clean and tidy, but we felt it was quite pricey. It was very crowded at breakfast. The bar was ok, but again more than I am used to paying. The bar staff were excellent. There is seating outside as part of the restaurant and they have an outside pool and tennis court. Parking was OK. Ok for an overnight stop, but I wouldn’t want to stay longer.

Dear Sir, Thank you for taking the time to share your experience in our hotel. I'm glad you liked our outsides and also the staff during your stay, thank you for sharing ! However, I'm sorry to know your stay didn't bring you fully satisfied... Our rooms are 24 m² but the sofa-bed is about 140 cm, I can understand that you don't have so much space around when this one is opened. We do propose a sofa-bed of that size so that it can fit for any children. Moreover, we use to be a business hotel and it is necessary to have an office in each room... We apologize if this configuration couldn't satisfy more your experience. It is unusual to find some broken or more than one technical problem in the room, I'm sorry you that you witnessed. We sincerely hope we can regain your trust for a next stay in 2024 when the hotel will be fully renovated. Kind regards,

Bom hotel, longe do centro, perto de estrada.

Classificação TripAdvisor 4.0/5

lia0pin Família - Avaliação certificada TripAdvisor

Bom hotel com bastante espaço e bom café da manhã. O hotel possui um bom espaço pra eventos, salão de café da manhã. O quarto que ficamos tinha 40m, porém está precisando de uma reforma, com carpete velho no quarto.

Preço Justo!!!!

Classificação TripAdvisor 4.0/5

fabiomI582EU Negócios - Avaliação certificada TripAdvisor

Preço justo, boa atendimento. Sem maiores problemas com ruidos ou acomodações. Tudo funcionou perfeitamente. Bom serviço de quarto e bar. Chegeui um dia bem tarde, e o pessoal do restaurante fez uma pequena seia, mesmo com tudo ja fechado. Recomendo. Tem alguns animais pelo loby (gatos), estranho, mas bem cuidados.

Dear Fabio, We would like to thank you for your nice comment and your recommendation. It is always a pleasure to receive positive feedbacks about our services, yours will serve as an encouragement to all our team. We hope to see you again, Best Regards, Frédéric - Novotel Rouen Sud Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 238 comentários 9.3/10 Localização
  • 625 comentários 4.5/10 Quarto
  • 571 comentários 8.9/10 Serviço
  • 5 comentários 6.2/10 Wifi
  • 220 comentários 7.6/10 Café da manhã
  • 214 comentários 3.5/10 Atmosfera
  • 195 comentários 3.9/10 Limpeza
  • 132 comentários 4.4/10 Comodidades

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