Hotel Mercure Reims Parc des Expositions 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.3/5 1.088 comentários

Hotel Mercure Reims Parc des Expositions - Image 1
Hotel Mercure Reims Parc des Expositions - Image 2
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Descrição

Extras do hotel

  • A 10 minutos de carro da estação de trem TGV Rheims Champagne-Ardenne

  • Restaurante refinado

  • Nova roupa de cama Mercure

  • Área de reuniões com 280 m²

  • Estacionamento privado grátis

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Localização do hotel

Hotel Mercure Reims Parc des Expositions

2 rue Gabriel Voisin, BP 308
51688 REIMS
França

GPS:49.2357, 4.070269

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Traslado
  • Restaurante
  • Acessível para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

L'ArTdoise - Brasserie Maison

Nossa Brasserie Maison, no coração do centro de negócios Ecoparc, é um destino amigável e gourmet. Nosso chef combina todos os pratos clássicos e especialidades regionais que somente ele sabe fazer.

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Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.3/5  1.088 comentários

Classificação no TripAdvisor  3.5/5  249 comentários

Caring, smiling efficiency left a good impression

Classificação TripAdvisor 5.0/5

Jim T Avaliação certificada TripAdvisor

You know a hotel has caring staff when there's an unexpected torn hamstring in the tour group. The ice packs came out and the staff could not have been more helpful. Caroline, on the front desk, leads by example with her smiling efficiency. The bar staff went above and beyond during a very busy and thirsty period for our 42-strong Australian tour group during the Rugby World Cup. It makes a difference when you turn up at a chain hotel and it's a step above others in the chain. A positive experience and the omelette will certainly win your applause.

Dear guest, Thank you for your kind comment. It's with great pleasure that I shared your comment with our team, in particular with Caroline, who is always motivated to meet and exceed our customers' expectations. Your comments are a reward for the daily work of our teams, who are committed to offering a warm and friendly service. We look forward to seeing you again soon. Best Regards

Oh dear!

Classificação TripAdvisor 3.0/5

mike c Romântica - Avaliação certificada TripAdvisor

My error as I thought I had booked the Mercure in the city not the one on an industrial estate!.. had to use taxis so that added to our stay.. hotel tries to be quirky or I would say confusing.. find the reception etc.. however the biggest issue is the AC is broken and in this current heat is a disaster!.. staff are great but lesson learned!

Dear Mike C, First of all, we would like to apologize for the inconvenience you experienced during your stay at our hotel. We understand how essential it is to have efficient air conditioning, especially when temperatures are high, as you mentioned. Your feedback is very valuable to us, as it helps us to identify areas in which we can improve. We are pleased to inform you that since your departure, we have taken steps to resolve the problem you encountered with our air conditioning system. Our technical team has been working to make the necessary repairs, and we can now assure you that the air conditioning is working perfectly in all our rooms. We hope this won't prevent you from giving us another chance in the future. Please do not hesitate to contact us directly if you decide to return, so that we can ensure you have the most enjoyable stay. Yours faithfully

Would not recommend

Classificação TripAdvisor 2.0/5

nasr575 Família - Avaliação certificada TripAdvisor

Arrived temp 34 degrees no water in room. Lift is so small you cannot fit trolley that had suitcases on it. Very expensive for poor quality of room booked half board you get two courses only limited menu food not good at all. Bathroom dreadful needs complete refurb. Hotel appears to be on industrial estate

Dear nasr575, Thank you for your comment following your stay in our hotel Mercure Reims Parc des Expositions. We have taken all your comments into account, as we no longer have bottled water in our rooms. However, a micro-filtered water fountain is available to our guests. We are sorry to hear of your dissatisfaction with the restaurant. The half-board formula includes two courses: starter/main course or main course/dessert from our entire menu. Your feedback on the dishes is passed on to the kitchen teams. We are located in the business center of reims, 10 minutes by car from the city center. Our location allows us to enjoy afternoons in the garden or by our swimming pool. Sincerely

Air con disaster

Classificação TripAdvisor 1.0/5

chrisburbridge Romântica - Avaliação certificada TripAdvisor

Just had the worst night to the point where I had to leave during the night. The Air conditioning is a disaster. The room controls don’t seem to function and the aircon it seems is set in the lobby. Waking at 4am sweating is not the best experience. I wouldn’t ever consider going back in the summer months!

Dear Guest, First of all, we would like to sincerely apologize for the unpleasant experience you had during your recent stay at the Mercure Reims Parc des Expositions. We are truly sorry that the breakdown of the air conditioning system had a negative impact on your comfort and sleep. We understand how frustrating an uncomfortable night can be, and we thank you for taking the time to let us know. We would like to assure you that since your departure, we have resolved the problem with the air conditioning system in the rooms, and it is now working properly. We take customer feedback very seriously, as it helps us to constantly improve our services. We are committed to ensuring that such incidents do not recur in the future. We hope you will give us another chance to welcome you on future trips, so that we can offer you a much more pleasant experience. Best Regards

Family friendly hotel in Reims

Classificação TripAdvisor 5.0/5

annie96h Avaliação certificada TripAdvisor

A truly fun family hotel, we stayed here for two nights in august 2023. We arrived early at 11.30am and our rooms were already ready, so we were able to get in our room and start our adventure. Our two rooms were interconnecting which was brilliant with the kids, the beds were very comfortable and the whole of the hotel was very clean. The main area downstairs has lots of fun bits, like the Photo Booth, lots of games for everyone to play and comfortable seating. You could see the staff during the day, giving certain areas a deep clean. WiFi was good throughout the hotel. The pool was cold but that didn’t stop the children going in and enjoying it and most of the time they had it to themselves. The lunch menu was reduced as August is not their busy time, but we all still managed to eat (even me being a vegetarian) The evening menu was larger and also offered pizzas (which were very tasty). BK (a member of staff) was very welcoming and couldn’t do enough for us. When we paid our bill to check out the children were given a bag with colouring, pencils and sweets, which is a lovely gesture to remember their stay.

Dear Madam, Thank you for your kind comment. It is with great pleasure that I shared your comment with our bar team, who are always motivated to meet and exceed our customers' expectations. Your comments are a reward for the daily work of our teams, who are committed to offering a warm and friendly service. We look forward to seeing you again soon. Best Regards

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 262 comentários 8.7/10 Localização
  • 687 comentários 6.6/10 Quarto
  • 742 comentários 8.6/10 Serviço
  • 7 comentários 2.6/10 Wifi
  • 351 comentários 8.4/10 Atmosfera
  • 326 comentários 8/10 Café da manhã
  • 241 comentários 7.7/10 Comodidades
  • 201 comentários 6.8/10 Limpeza

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