Fairmont Château Laurier 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 4 487

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Fairmont Château Laurier - Image 1
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Fairmont Château Laurier - Image 3
Fairmont Château Laurier - Image 4
1 Rideau Street, K1N8S7 OTTAWA, Canada

Opis

O hotelu

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

Nasze pokoje

Lokalizacja hotelu

Fairmont Château Laurier

1 Rideau Street
K1N8S7 OTTAWA
Canada

Pozycja GPS:45.425153, -75.69451

Telefon
Faks +1 613-562-7030

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 4 487

Ocena TripAdvisor  4.0/5  Liczba opinii: 4 564

Untrustworthy Management

Ocena na stronie TripAdvisor 1.0/5

Richard M Opinia zatwierdzona w TripAdvisor

I would not recommend that anyone stay in this hotel. I visited the Chateau Laurier in October, 2023. I left my car with valet parking who parked it in an open lot behind the hotel. I used my car several times during my three day stay. On the morning of my departure I was advised by security that my car had been broken into the night before. I was taken to the car and found that the driver's door had been opened with many items taken including identity papers. A report was filed with police. I became immediately suspicious when I noticed that there were no signs of a break-in and access had been made on the driver's side. I asked if I could review the security tapes and my request was denied. The police were only given a few individual photos that did not even show the car. It became clear to me that the valet parker had left the driver's door open during the night of the break-in but the Chateau refused to accept responsibility. I asked for a small amount of compensation for losses incurred plus the time required to fix and replace the stolen items. The Chateau ignored my request. As I am a Platinum Member of Accor, Fairmont's loyalty program, I appealed for mediation. After 2 1/2 months I have not received a response. I stayed at the Chateau regularly during my visits to Ottawa for 20 years. I have found that the response of the Chateau, Fairmont Hotels and Accor to be incredibly dismissive and I will never stay in this hotel again.

Great property, Amazing Food and Service

Ocena na stronie TripAdvisor 5.0/5

mmcclare Opinia zatwierdzona w TripAdvisor

Had a great time with our adult kids. Amazing Easter brunch, great drinks at Zoe's and high tea on Sunday. Can't wait to come back and enjoy this amazing Hotel again. The location in Ottawa could not be any better, next to the world famous Rideau canal and the Canadian Parliament buildings.

Superb Hotel. Fantastic Experience

Ocena na stronie TripAdvisor 5.0/5

Joel C Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

The whole experience was superb The quality of the employees was outstanding Everyone was so professional and anything I needed was attended to very quickly Our room was large and first time I ever had a 55” tv at a hotel We had a king side bed and our room was always clean and towels replaced every day

Dear Joel, We are delighted that your stay in Ottawa's 'castle' was a memorable one! We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Horrible front desk but otherwise great

Ocena na stronie TripAdvisor 3.0/5

Scarlett C Opinia zatwierdzona w TripAdvisor

Unfortunately I must give a low satisfaction rating given my interaction with the front desk clerk Jessica. I expect a very high caliber of employee at the Fairmont resorts and she is the type of front desk employee who belongs at the Holiday Inn. There was a mix-up of room bookings for our group as we were traveling with the University of Alberta for a law school competition in Ottawa. When we realized there was confusion and one too many rooms had been booked, we attended at the front desk and spoke to Jessica about canceling one of the rooms. Her initial response was polite and she said that she would have to speak to her manager and came back shortly thereafter. Based on what the manager had said to her, she said we could cancel the room but would get no refund. I said this makes no sense. She then became argumentative and simply said she would check me out of the extra room. I became frustrated with both the situation and her attitude and asked her why I would cancel the room I paid for. She said I told her there were more rooms than needed and therefore I can't have an empty room, but also I would be stuck paying for it. At this point she and I really began arguing as I asked why would anybody cancel a fully paid room???? I'd sooner keep it as a spare bathroom or suitcase storage then pay for something to hand it back to the hotel. Fortunately a manager was present and stepped in and rectified the situation by allowing me to cancel two nights of the three might booking so that we wouldn't have the extra room for 3 days. It's interesting that Jessica initially needed management to approve any sort of cancellation, but when she began arguing with me she said "I'm telling you, you cannot cancel and get any refund". Then, ultimately, the manager came in with actual authority to allow a two night cancellation. My students and fellow adjunct professor from the University were in attendance and witnessed this interaction and all are in agreement that her conduct was completely uncalled for and unprofessional, even if my reaction was overly heated in the moment. Later, when we exited through a side door to the hotel, we ran into Jessica smoking with two other staff members right by the door. She rolled her eyes at us after a side glance and stepped away from the door as we exited. Professionalism and the ability to stay calm is necessary if you are going to work at one of the best hotel chains in the world. I regularly stay at 5 star hotels all over the world and have witnessed numerous encounters between disatisfied customers and hotel staff. I have never seen staff respond in this manner at the Fairmont resorts until now. At places like the Holiday Inn, sure. But this is the Fairmont. I expect staff to be better trained than this. Were it not for this one interaction my rating would actually have been a 10. All the other staff I encountered at the hotel were lovely and the hotel was very well kept and clean. The beds were comfortable. The cleaning staff wre amazing. However the fact that they employ somebody like Jessica automatically drags the entire franchise down in my view and makes me reconsider any future bookings I may plan for with their properties.

Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. Your interaction is certainly not indicative of the usual high service that we provide. On behalf of our team member, we apologize for any disappointment caused. We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Wonderful iconic hotel

Ocena na stronie TripAdvisor 5.0/5

Michelle G Opinia zatwierdzona w TripAdvisor

We were at the Fairmont attending a real estate conference for two days. The Fairmont was one of the two host hotels. It is such an iconic hotel and I was happy to stay there. Everything was great, I just didn't get a chance to enjoy all the amenities. The beds were comfortable, the rooms very clean, the robes plush and the slippers perfect. The toiletries are luxurious all in all it lives up to its name and prestige as a Fairmont. Hopefully on my next visit I will get more time to enjoy it all. Great central location as well surrounded by wonderful architecture.

Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We look forward to welcoming you back one day soon. Sincerely, Patrick Vincelette Director of Rooms

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 070 Liczba opinii 8.6/10 Lokalizacja
  • 1 866 Liczba opinii 5.9/10 Pokój
  • 1 907 Liczba opinii 8.1/10 Obsługa
  • 93 Liczba opinii 4.1/10 Internet
  • 728 Liczba opinii 5/10 Komfort
  • 718 Liczba opinii 7.2/10 Udogodnienia
  • 508 Liczba opinii 5.3/10 Czystość
  • 446 Liczba opinii 3.9/10 Dobra oferta cenowa

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