Fairmont Chicago - Millennium Park 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 764

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200 North Columbus Drive, 60601 CHICAGO, United States

Opis

O hotelu

  • City center Chicago hotel near Millennium Park and the Magnificent Mile

  • State-of-the-art spa and fitness facilities

  • Fully equipped and unusually spacious luxury guest rooms

  • Easy access to airports and public transit

Nasze pokoje

Lokalizacja hotelu

Fairmont Chicago - Millennium Park

200 North Columbus Drive
60601 CHICAGO
United States

Pozycja GPS:41.885956, -87.621116

Telefon
Faks +1 312-565-1143

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

COLUMBUS TAP

Columbus Tap offers an elevated, contemporary, Chef-driven, American Gastropub culinary experience while providing the fun and energy of a neighborhood pub and sports bar.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 2 764

Ocena TripAdvisor  4.0/5  Liczba opinii: 4 157

Certyfikat Doskonałości 2024

Outstanding Experience

Ocena na stronie TripAdvisor 5.0/5

khariso2022 Opinia zatwierdzona w TripAdvisor

My husband and I enjoyed a wonderful week at Fairmont Chicago. The view from our room was spectacular. The bed was extremely comfortable. Food and drinks were top notch. Best of all, as with any Fairmont, was the unmatched service. Everywhere we went there was a friendly hotel staff ready to greet us with a smile and provide assistance. We especially appreciated the help offered by the concierge, Gail Walker. She as ready to answer all of our questions about dining, sight seeing and getting around Chicago, which was greatly appreciated since it was our first trip to the area.

Great experience

Ocena na stronie TripAdvisor 5.0/5

Saja m Opinia zatwierdzona w TripAdvisor

I was there for a conference. The receptionist was very welcoming and accommodating for our needs. The rooms were really nice and clean. The location was great and close to many of the attractions in chicago. Over all great experience. Highly recommend

Dear 747sajam We are very glad that we had the opportunity of hosting you during your visit to the Windy City. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great stay with us and that our hotel facilities and services were up to your expectation. We hope to have the pleasure of welcoming you back in the near future. Kindest regards, Fairmont Chicago Management Team

Great first impression of Chicago!

Ocena na stronie TripAdvisor 5.0/5

D7215AEaaronb Opinia zatwierdzona w TripAdvisor

I stayed at the Fairmont Chicago while on a business trip. The staff were quick at check in and attentive in both the restaurant and Gold Lounge.

Dear D7215AEaaronb, Thank you for rating your experience at Fairmont Chicago- Millennium Park. We are glad to read that you enjoyed the hotel and that you found the service provided by our dedicated staff to be of a high standard. We certainly look forward to welcoming you back, hopefully in the very near future. Sincerely, Fairmont Chicago Management Team

Great Location - Disappointing Experience

Ocena na stronie TripAdvisor 3.0/5

Sarah G Opinia zatwierdzona w TripAdvisor

This hotel is beautiful and in a fantastic location, however I was very disappointed with my experience overall. When I arrived, I was given the wrong type of room key for my room and couldn't get in, so I had to bring all of my luggage back downstairs to have my key replaced. The room I was provided with was a wheelchair accessible room, I am guessing because it was a very busy week in Chicago with many conventions, however I was not a fan of the way the water from the shower would spread over half of the bathroom floor. Another major issue with the shower in this room (603) is that the temperature markings for the shower are reversed - In order to get even lukewarm water you have to turn the handle all the way over to C - if you turn it to H all you get is cold water. My room also did not have any hand soap when I checked in. Did any of these issues ruin my stay? No. I am not that easily upset. But overall the experience was one I would expect from a much cheaper and lesser caliber hotel than a Fairmont, so there is certainly some room for improvement.

Dear A5062JXsarahg, Thank you for your valuable feedback following your recent stay at the Fairmont Chicago . Please allow us to express our most sincere apologies for the disappointing experience you had during your recent stay with us. Please be informed that we passed the information to our concerned team members about your experience to prevent such an inconvenience to happen again in the future. We hope these shortfalls will not tarnish your overall impression of the Fairmont Chicago and deter you from staying with us. It would be our privilege to welcome you back in the near future, thus providing us with another opportunity to redeem ourselves. Yours sincerely, The Fairmont Management Team

Worst Amex platinum fine hotel I’ve ever booked

Ocena na stronie TripAdvisor 2.0/5

lovesvacation97 Friends getaway - Opinia zatwierdzona w TripAdvisor

Booked through Amex platinum fine hotels 4/11-414. Upon checked in front desk person cold and lifeless- no greetings. I asked for upgrade availability and flat out said no without looking. Ok fine- then gave us an old room at 6th floor that has moldy toilet, shower tiles. No shower gel and tissues replaced for 3 days. Toilet paper was rough and cheap. Next day I addressed the toilet mold and front desk said I’ll take care of it and didn’t even look at the pictures I took. It seemed like he just wants to brush me off. Needless to say, it was not taken care of. We had breakfast at the hotel lobby and food was poor quality. Corned beef hash was horrible and server served the food with his thumb inside the plate next to the food! Thank goodness I had the $100 food credit otherwise this is not worth it! The night before check out, I went to front desk and informed them that I will be checking out at 3pm. He looked at my room and said, I can only stay till 1 pm without charge. I said to him that I have a guaranteed late checkout till 4pm through Amex fine hotel reservations and never had a problem. He said as a courtesy , I’ll do it. I’m appalled that he didn’t know the late check out guarantee. Upon checkout, front desk asked how was everything and I said not so good. He didn’t acknowledged nor asked why . Same person that checked me in. Still unfriendly. On my bill, they charged me $75 for 3 nights for urban experience. Through my Amex reservation it was written $60 for 3 nights due upon checkout. I’m just so tired that I didn’t even address it. I will never stay here again - unfriendly / unhappy staff, cleanliness was an issue and lackluster hotel .

Dear lovesvacation97, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Chicago. At Fairmont Chicago we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us, and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Chicago in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly. Yours sincerely, Tim Muhsen Director of Guest Experience.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 751 Liczba opinii 9.2/10 Lokalizacja
  • 1 451 Liczba opinii 7/10 Pokój
  • 1 416 Liczba opinii 8/10 Obsługa
  • 34 Liczba opinii 6.3/10 Internet
  • 524 Liczba opinii 6.3/10 Czystość
  • 463 Liczba opinii 6/10 Udogodnienia
  • 312 Liczba opinii 4.3/10 Dobra oferta cenowa
  • 113 Liczba opinii 4.5/10 Śniadanie

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