The Sebel Sydney Chatswood 4,5 gwiazdki

Ocena klientów (Ocena ALL) 3.4/5 Liczba opinii: 616

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The Sebel Sydney Chatswood - Image 1
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37 Victor Street, 2067 CHATSWOOD, Australia

Opis

O hotelu

  • Elegant conference spaces

  • Heated mineral pool

  • Gymnasium

  • Located in the heart of Chatswood steps from major shopping and dining precincts

  • All apartments are spacious and feature a balcony

Nasze pokoje

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Lokalizacja hotelu

The Sebel Sydney Chatswood

37 Victor Street
2067 CHATSWOOD
Australia

Pozycja GPS:-33.797508, 151.182532

Telefon
Faks +61 2 9411 6177

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Śniadanie

Zdjęcie nieumowne

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.4/5  Liczba opinii: 616

Ocena TripAdvisor  3.5/5  Liczba opinii: 377

Worst Sebel I have stayed in

Ocena na stronie TripAdvisor 1.0/5

404suzief Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I had a 2 bedroom appartment. First of all wrong configuration. Was supposed to be 1 king 1 queen. Instead 1 queen 2 singles. The shower in one bathroom leaked water all over the floor and on my son’s clothes. The bathrooms and kitchen were filthy. There were potato chips on the floor. No welcome pack being an Accor platinum member. Iron but no board. No rubbish bags. No tea towel, no washing machine powder, 1 sachet of dishwashing liquid for a 4 day stay. Fridge leaked water and the freezer was full of ice. The toilet did a part refill every 6-10 minutes next to the bedroom. Worst I have stayed in.

Dear Suzie, We appreciate you taking the time to complete a review. We sincerely apologise regarding the room cleanliness, maintenance and bedding configuration. We apologise the room was not up to standard and for any negative impact this had on your stay with us. This will be further investigated to ensure this doesn't continue in the future. Thank you again for sharing your experience, we appreciate your detailed feedback and we do hope you will allow us the opportunity to welcome you back in the future. Kind Regards, Sydney Sebel Chatswood

Please stay away from this place. Worst hotel ever.

Ocena na stronie TripAdvisor 1.0/5

Nhu T Friends getaway - Opinia zatwierdzona w TripAdvisor

Managers and staffs dont know how to talk to customers. Bed is not comfortable, it feels like air mattress to sleep on. When one person changes his side, the other person feels tremendously disturbed. Dirty and aging furniture. No aircon inside room. So we have to rely on the aircon in the living room. It was hot and stale, feeling being roasted. The good thing is the size and location. But for such expensive rate, please do yourself a favor to book somewhere else. Run, don’t walk away from this place.

Dear Valued Guest, We appreciate you taking the time to complete a review. It was disappointing to note our cleanliness and room maintenance was not up to standard, I apologise for any inconvenience this has caused. We appreciate your comments in relation to the staff, this is something we take very seriously. This will be further investigated to ensure our team better serves our guests in the future. Thank you again for sharing your experience, we appreciate your detailed feedback and we do hope you will allow us the opportunity to welcome you back in the future. Kind Regards, Sydney Sebel Chatswood

Don’t waste your money!

Ocena na stronie TripAdvisor 1.0/5

morry15 Rodziny - Opinia zatwierdzona w TripAdvisor

Sent to General Manager with no reply: As returning guests who have frequented The Sebel Chatswood on multiple occasions in previous years, we had high expectations for our stay, especially since we recommended your hotel to friends visiting from Brisbane. Regrettably, our experience fell short of the standards typically associated with The Sebel. Allow me to outline the issues we encountered during our stay in Room 2807: Carpet: Upon arrival, we were dismayed by the condition of the carpet in our room. It was evident that the carpet had not been adequately maintained, with numerous stains and areas where it was coming up near the kitchen. Given that we had small children with us, we were hesitant to allow them on the carpet due to hygiene concerns. I am not sure how the standard of the hotel has got this bad, and I would not expect anyone to pay for accomodation in this state. Air Conditioning: On the exceptionally hot day of Friday, February 23rd, when Sydney experienced temperatures of around 43 degrees Celsius, the air conditioning in our room was malfunctioning. Despite our repeated attempts to address this issue with reception, we were informed that calling for maintenance would incur a substantial fee to the hotel of around $600 for a call out. The provided fans and blow coolers were ineffective, leaving us uncomfortable throughout the night, particularly worrying for the well-being of our children. Lounge: The condition of the lounge, as depicted in the attached photos, was disappointing. The sofa bed appeared neglected and unclean, exhibiting signs of wear and tear that suggested inadequate maintenance. Housekeeping: While the bathrooms were adequately serviced, the kitchen area left much to be desired. We discovered used dishes and cups placed back in the cupboards, indicating a lack of attention to detail by the housekeeping staff. Additionally, there were visible stains and dust accumulation in various areas of the room, detracting from the overall cleanliness of the accommodation. Staff Support: Despite reaching out to staff members for assistance on multiple occasions, we found the level of support lacking. With the exception of Danika, who assisted us during check-out on Sunday morning, our requests for additional towels and assistance went unaddressed for prolonged periods, leading to frustration and inconvenience. Bathroom: Furthermore, the ensuite in the main bedroom lacked hot water entirely, forcing us to utilise the shower in the adjacent room. Additionally, the taps throughout the unit were in need of repair, highlighting maintenance issues that impacted our comfort during our stay.

Dear Valued Customer, We appreciate you taking the time to complete a review. An email has been sent to you regarding all above issues. Kind Regards, Sydney Sebel Chatswood

This establishment to be avoided

Ocena na stronie TripAdvisor 1.0/5

cmartin41 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Unhelpful staff- just handed keys to room No explanation of anything Amenities in room missing- not replaced even when requested Bed mattress broken- not replaced- complained twice No idea of customer service- never at reception counter

Dear Martin, We thank you for taking the time to complete a review. We appreciate your comments in relation to the staff, this is something we take very seriously. This will be further investigated to ensure our team better serves our guests in the future. It was disappointing to note our amenities and room maintenance was not up to standard, I apologise for any inconvenience this has caused. Thank you again for sharing your experience, we appreciate your detailed feedback and we do hope you will allow us the opportunity to welcome you back in the future. Kind Regards, Sydney Sebel Chatswood

3 bedroom apartment was very spacious

Ocena na stronie TripAdvisor 3.0/5

newycrystal Opinia zatwierdzona w TripAdvisor

Stayed in a 3 bedroom apartment. Included a full size kitchen and laundry. Size of the apartment was huge. Lots of balcony space. The apartment was clean however a little tired. Is in need of a refresh Pool and spa were good however no towels for the pool were available. We had to go back to the room for our bath towels Right across the road from Westfield and a 2 minute walk from Chatswood station Had an issue with check in, was originally told the room would be available within 30 minutes of arrival so we got a coffee and came back to be told it would be another 2 hours

Dear Valued Guest, We appreciate you taking the time to complete a review. We sincerely apologise for the confusion in check-in time and pool towels, this will be further investigated to prevent this from occurring. It was a pleasure to receive such positive feedback regarding our cleanliness, location and facilities we are glad you enjoyed your stay. We hope your next visit will be as pleasant as the previous one. Kind Regards, Sydney Sebel Chatswood

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 371 Liczba opinii 9.4/10 Lokalizacja
  • 641 Liczba opinii 4.4/10 Pokój
  • 403 Liczba opinii 5.8/10 Obsługa
  • 28 Liczba opinii 3.3/10 Internet
  • 297 Liczba opinii 1.7/10 Czystość
  • 156 Liczba opinii 2.6/10 Udogodnienia
  • 147 Liczba opinii 2.7/10 Klimat
  • 120 Liczba opinii 5.6/10 Dobra oferta cenowa

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Chatswood - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (w tym VAT i opłaty miejscowe) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.