Fairmont Resort Blue Mountains, MGallery 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 4 713

Fairmont Resort Blue Mountains, MGallery - Image 1
Fairmont Resort Blue Mountains, MGallery - Image 2
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Opis

hotel certyfikowany ALLSAFE

O hotelu

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

Nasze pokoje

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Lokalizacja hotelu

Fairmont Resort Blue Mountains, MGallery

1 Sublime Point Road
2780 LEURA
Australia

Pozycja GPS:-33.721863, 150.350239

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.2/5  Liczba opinii: 4 713

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 389

Not for us

Ocena na stronie TripAdvisor 2.0/5

Paul H Opinia zatwierdzona w TripAdvisor

I'm not quite sure how to "score" this hotel.it definitely wasn't suitable for two 60 year olds looking to sightsee, walk and return for a quiet dinner and a good night's sleep. It was like an upmarket Centre Parks - full of families with noisy young children taking advantage of all the hotel has to offer i.e. indoor and outdoor pools, golf course, tennis courts and even an ice skating rink! However, we couldn't get a table in the main restaurant because it was already fully booked when we checked in at 12.30pm Our room was spacious, dark and had a comfortable bed but the walls and ceilings were paper thin. So we had trouble getting a good night's sleep. As I said, it was not for us.

Dear PaulJH55, Thank you for taking the time to send through feedback on your recent stay. I am sorry to hear that we weren't what you were looking for on this stay. As a family friendly resort with a lot on offer for all ages, we do have a large number of families that stay with us, especially during weekends and the school holidays. We endeavor to provide activities for all ages, catering specifically to adults only via the Two Doctors Whiskey Tavern, No. 1 Sublime Point fine dining restaurant, Ubika Spa, Leura Golf Course, as well as the library and billiards rooms onsite. If you did choose to return I am confident that by tailoring your experience around those activities, we can ensure a more enjoyable time for you. Thanks again for the feedback, we hope we have the chance to welcome you back in the future. Kind Regards, Charlie Young General Manager

Disappointing

Ocena na stronie TripAdvisor 3.0/5

CJ-3749 Rodziny - Opinia zatwierdzona w TripAdvisor

“Fairmont Resort Blue Mountains offers a unique culinary experience with an enviable selection of stunning on-site restaurants…” says the sheet they hand you at check in. Six restaurants of which 4 were closed hmmm. Pony rides…closed, large outdoor slide…closed, adventure park…closed, inadequate cooling in the room, very tired furniture, below average maintenance of the buildings including holes in walls, peeling wallpaper, protective film on the elevator door left on, the list goes on. Gorgeous building, awesome location, great concept with a very poor delivery combined with the fact that they wanted an extra $40 per night for my teen daughter despite the fact the bedding, towels etc were exactly the same as if she was 12 made for a disappointing stay. Upside…bedding was comfy. Pillows were yellow stained but were comfy. The buffet was good value too.

Dear CJ-3749, Thank you for your feedback on your recent stay. Whilst we are glad there were elements of your stay that you enjoyed, I am sorry that there were areas in which we did not meet your expectations. We advertise all our restaurant opening days and hours on our website, taking on your feedback we will see if we can make this more prominent to guests ahead of booking so that you can better plan your visit. I am also sorry that the rain during your stay meant the outdoor activities were mainly closed. I am hopeful that you took the time to enjoy instead the many indoor activities on offer, such as the Blue Mountains Ice-Skating Rink, Ubika Spa, indoor arcades, indoor pool etc. We will also look to see if we can make the additional bedding charges clearer at the time of booking, so that you do not face disappointment or surprise during your visit. Thank you again, and I hope we have the opportunity to welcome you back soon. Kind Regards, Charlie Young General Manager

Noisy, overpriced and poor service.

Ocena na stronie TripAdvisor 1.0/5

Jeanette A Opinia zatwierdzona w TripAdvisor

Terrible service, terrible atmosphere, dated and dirty rooms and common areas. If you are hoping to have a relaxing night away as adults without children, save your money and go somewhere else. The staff on the whole are poorly trained and extremely slow to do anything....If you enjoy kids running up and down the hallways screaming early in the morning and throughout the day, and entitled staff with no clue about customer service, then you have come to the right place!

Dear jeanettea673, Thank you for taking the time to send through feedback on your stay. I was very surprised and disappointed to see that you have not enjoyed your time with us. Please do reach out to me directly at charlie.young@fairmontresort.com.au, as I would appreciate discussing this with you in person. I look forward to hearing from you. Kind Regards, Charlie Young General Manager

Good for kids

Ocena na stronie TripAdvisor 2.0/5

Ali26262626 Opinia zatwierdzona w TripAdvisor

So great resort for kids with plenty of activities to choose from. However, the resort is run down and overpriced. We went there for NYE and they had an event on for the kids but the whole place went dead after 9, except for the adults only whiskey bar downstairs which was lovely. Our 2 families ended up celebrating NYE in our room. Do not leave your dirty clothes in your own laundry bag on the floor in your room as they will throw them out, tried to seek a reimbursement on a few occasions but my requests we completely ignored. For that I have to give them 2 stars.

Lovely staff but hotel lack management

Ocena na stronie TripAdvisor 3.0/5

wander41 Opinia zatwierdzona w TripAdvisor

I was concerned about the reviews but went with an open mind. Lovely entrance and grounds. Reception staff very friendly and offered help with our cases. We got to the room to find it was not the room we booked. We booked a room with a courtyard. Receptionist quickly sorted this. We were wanting a drink and to see what food was available. Bit confused at first but there is only 1 bar and it closes at 9.30pm. The also sells coffee and soft drinks so after 9.30pm you have had it. We booked into the restaurant which had a limited menu but beautiful views and were looking forward to a nice meal. This is when it went downhill. They ran out of food leaving very limited food available. We had to share a main course and had no starter. It was actually quite comical as I have never seen anything like it. Our waiter was so lovely and a credit to the hotel for his professionalism. Due to the issues we actually did not pay for our meal and received a free drink. But left a good tip for the waiter as he was great. I actually felt sorry for him. There was a trattoria and a whiskey room both closed. So little choice of food. The hotel is geared to children but there where many adults as well. Limited options for food as only 1 restaurant open with the bar area selling food but very casual. First night we where in bed by 9.30pm as everything shut. We arranged a taxi the next 2 nights to take us to Bunkers in Leura. Great service but closed at 9pm Monday to Thursday. Hotel clean and comfortable and for the price we paid was worth it. Lovely staff and concierge service could not have been better. Would I stay again No but great for families during the holidays.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 196 Liczba opinii 8.3/10 Lokalizacja
  • 2 360 Liczba opinii 6.4/10 Pokój
  • 2 513 Liczba opinii 7.7/10 Obsługa
  • 22 Liczba opinii 5.8/10 Internet
  • 1 402 Liczba opinii 5.5/10 Jedzenie
  • 702 Liczba opinii 4.1/10 Czystość
  • 662 Liczba opinii 6.8/10 Śniadanie
  • 530 Liczba opinii 4.8/10 Dobra oferta cenowa

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