Sofitel Frankfurt Opera 5 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 1 455

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Opis

O hotelu

  • Hotel z certyfikatem ALLSAFE

  • Jedyny hôtel particulier w mieście

  • Hol z galerią sztuki we francuskim stylu

  • Sofitel Spa, basen i całodobowy Sofitel Fitness

  • Położony na placu operowym

Nasze pokoje

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Lokalizacja hotelu

Sofitel Frankfurt Opera

Opernplatz 16
60313 FRANKFURT AM MAIN
Niemcy

Pozycja GPS:50.115941, 8.673665

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

RESTAURANT SCHÖNEMANN

Lokalna kuchnia frankfurcka spotyka się z kuchnią francuską. Szykowne wnętrze i śródziemnomorska atmosfera placu operowego odzwierciedlają kulinarną filozofię oraz zapraszają na specjały z lokalnych składników i wyśmienite wina.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.7/5  Liczba opinii: 1 455

Ocena TripAdvisor  4.5/5  Liczba opinii: 658

Certyfikat Doskonałości 2023

Good but with room for improvement regarding service

Ocena na stronie TripAdvisor 4.0/5

Kai W Couples - Opinia zatwierdzona w TripAdvisor

Location is great. Hotel has a luxurious feel to it and the lobby + areas are beautifully designed. Breakfast was up to Sofitel-standards (in other words: great). Upgraded the room proactively because of the Platinum status. Room was spacious. However the service aspect really needs improvement. Contacted the FO beforehand as it was my partners birthday. Assured me they would arrange something. Nothing was there. Asked for it, no record of it but they would take care of it. Again, nothing happening. Finally late at night after asking for it 4 times and waiting a long time they delivered a bottle of sparkling wine. Obviously, I do not expect them to do something, but communicating they will arrange something special gives a certain sense of expectation. Also the corridor smelt like weed but this is nothing the hotel can help. Service at breakfast could use improvement too as we had to wait 20 minutes (and had to ask twice) for the coffee and tea. Also had to wait a very long time until we could order some a la carte food. In general I would recommend, but by far not one of the best sofitels I had.

Dear Kai Wester, Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I'm sorry that your experience didn't meet your expectations; Please allow me to sincerely apologize. At Sofitel Hotels & Resorts, we strive to provide every customer with a superior service experience. That's why your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the issue and prevent it from occurring in the future. We are pleased that we were able to contact you and hope that you will give us the opportunity to serve you better in the near future. Sincerely, Vera Blackert Assistant to the General Manager

Best start for a Germany holiday

Ocena na stronie TripAdvisor 5.0/5

Mohammed Z Opinia zatwierdzona w TripAdvisor

Our first family holiday in Germany. Frankfurt was the starting point before driving to the Black Forest. Great 5 star service with very friendly staff. Good recommendations for sightseeing and shopping right next to the hotel. Thank you very much

Bonjour MohammedzC6632WI, We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcome you again soon. Sincerely, Steffen Opitz General Manager

Heimtextil 2024

Ocena na stronie TripAdvisor 5.0/5

shaiq2018 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

The hotel is centrally located. Rooms are spacious. Staff goes out of the way to help you. It’s room service and house keeping is spot on. Stefan the GM is there to welcome guests and attend to their issues if any. A charming personality. Philippee at concierge would be more than happy to help you with whatever you want. The bell boys are smiling and ready to extend any kind of help. I would not look anywhere else if in Frankfurt. Full 5 stars

Bonjour Shaiq2018, We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Philipp. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcome you again soon. Sincerely, Steffen Opitz General Manager

Sofitel Frankfurt : Harikasınız..

Ocena na stronie TripAdvisor 5.0/5

HASSASGEZGIN Solo travel - Opinia zatwierdzona w TripAdvisor

I had a tremendous stay with the speed of entry to the room, expert reception, fast elevators, room cleaning, room quality, silence, sufficient and quality breakfast and dinner and sincerely smiling staff. Last word, you are wonderful..

Dear Hassasgezgin, Çok teşekkür ederim. Your kind words are highly appreciated and have been shared with the entire team. We are looking forward to welcome you back soon. warm regards Steffen Opitz General Manager

5 Star Hotel

Ocena na stronie TripAdvisor 5.0/5

carmenmT1926JL Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Sofitel Hotel provided Superb customer service! A Beautiful Hotel. In the Heart of Frankfurt. Close to all attractions, restaurants and activities. In addition I must name some incredible staff: Anne, Travel Advisor, Mrs Lopez, Any problem was no problem, George, Always smiling. Do anything for the Guest. Amelia, Waitress. Was charming and sometimes funny!! IMPORTANT: Hotel focuses on cleanliness.

Bonjour CarmenmT1926JL, Thank you for your 5-star review of the Sofitel Frankfurt Opera. We are delighted to hear that our customer service provided an enjoyable experience. We pride ourselves on ensuring that our guests have access to all the attractions, restaurants and activities in the area, as well as having a team who is attentive and personable. Your kind words about Anne, Mrs Lopez, George, and Amelia are very much appreciated and have been shared with them. We look forward to welcoming you back soon! Sincerely, Steffen Opitz General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 331 Liczba opinii 9.5/10 Lokalizacja
  • 513 Liczba opinii 8.2/10 Pokój
  • 715 Liczba opinii 8.5/10 Obsługa
  • 5 Liczba opinii 2.6/10 Internet
  • 217 Liczba opinii 7.4/10 Śniadanie
  • 160 Liczba opinii 9.1/10 Klimat
  • 114 Liczba opinii 8.1/10 Udogodnienia
  • 110 Liczba opinii 7.2/10 Czystość

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