Grand Mercure Phuket Patong 5 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 1 076

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1 Soi Rat U Thit 200 Pi 2, Patong, Kathu, 83150 PHUKET, Tajlandia

Opis

O hotelu

  • Jedyny obiekt klasy Pool Villa w Patong!

  • Rozpieść umysł i ciało w wielokrotnie nagradzanym Ryn Spa

  • Kreatywne spotkania tematyczne w różnych dostępnych miejscach

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Lokalizacja hotelu

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2, Patong, Kathu
83150 PHUKET
Tajlandia

Pozycja GPS:7.888059, 98.29618

Telefon
Faks +66 76 231 998

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

BUBBLES

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 1 076

Ocena TripAdvisor  4.5/5  Liczba opinii: 3 343

Certyfikat Doskonałości 2023

Amazing hotel and perfect location

Ocena na stronie TripAdvisor 5.0/5

Mummykins123 Friends getaway - Opinia zatwierdzona w TripAdvisor

Absolutely amazing, the pool bar and happy hour are fantastic. The cocktails are amazing and well worth the money. The location of this hotel is absolutely perfect to get away from the hustle and bustle but still be in the heart of Thailand. The staff are amazing and I would recommend this hotel to anyone wanting to stay in Phuket. We shall return

A disappointing stay

Ocena na stronie TripAdvisor 1.0/5

Navigate60242521000 Couples - Opinia zatwierdzona w TripAdvisor

As seasoned travelers who have come to expect a certain standard of excellence from Mercure hotels around the world, our recent experience at this mercure Hotel was a stark departure from the quality we've grown accustomed to. Despite its affiliation with the Mercure brand, this establishment failed to meet even the most basic criteria for a three-star hotel, leaving us deeply disappointed and disillusioned.From the moment we stepped into the lobby, it was evident that our stay would be marred by subpar service and an overall lack of professionalism. The reception staff, far from the welcoming demeanor we've come to expect from Mercure properties, were rude and dismissive, showing a blatant disregard for guest satisfaction.Upon check-in, we were shocked to be confronted with an unexpected demand for additional payment. Despite having already settled our reservation in advance, the receptionist insisted that we pay an extra fee, citing vague and arbitrary hotel policies that were nowhere to be found in writing. This attempt to extort more money from guests under the guise of hidden charges is both unethical and unacceptable, tarnishing the reputation of the Mercure brand by association.Adding insult to injury, the mercure patong Hotel's handling of the security deposit further exemplifies its lack of transparency and integrity. While it's customary for hotels to require a security deposit, this Hotel's practice of demanding 1000 baht per day, only to reveal upon arrival that it covers the entire duration of the stay, is deceptive and misleading. While the amount itself may not be significant, the blatant attempt to deceive guests with inflated charges is deeply disappointing and reflects poorly on the hotel's integrity.Beyond the issues with pricing and transparency, the overall level of service at the Grand Mercure Patong Hotel left much to be desired. Requests for assistance or information were met with indifference or outright hostility from staff members who seemed more interested in pushing guests through the check-in process as quickly as possible than ensuring their comfort and satisfaction.The condition of our room was another source of disappointment. Far from the clean and comfortable accommodations we've come to expect from Mercure hotels, our room at the Hotel was poorly maintained and in need of refurbishment. From stained carpets to chipped furniture, it was clear that attention to detail was sorely lacking.In addition to the physical condition of the room, the amenities promised on the hotel's website were either unavailable or of substandard quality. Basic necessities such as toiletries and towels were in short supply, and attempts to rectify the situation were met with indifference from hotel staff.In conclusion, our experience at the Hotel fell far short of the standards we've come to expect from Mercure properties. From the rude and unprofessional behavior of the reception staff to the deceptive practices regarding pricing and deposits, every aspect of our stay was marred by disappointment and frustration. As loyal patrons of the Mercure brand, we hope that our feedback will prompt a reevaluation of the standards and practices at the Hotel, ensuring a more positive experience for future guests. However, until significant improvements are made, we cannot in good conscience recommend this establishment to fellow travelers.

Lovely vacation

Ocena na stronie TripAdvisor 5.0/5

Zhao Y Opinia zatwierdzona w TripAdvisor

Very good hotel in patong!! Breakfast was really good, location is center of patong. Good facilities and good service especially Orn Ben and Fon from front dest. Looking forward to going back there.😊

So much thankful for the kindness of Mr. Thep the Fnb manager and the entertainment DJ & duo from Philippines 🇵🇭

Ocena na stronie TripAdvisor 5.0/5

mcearlyker Opinia zatwierdzona w TripAdvisor

Thanks for the kindness of the Fnb manager Mr. Thep he takecare of us and im so grateful and with the entertainment Dj and the Duo band as well makes my day wonderful over all thumbs 👍 I recommend this hotel you will have your vacation perfect 🤩

Dear mcearlyker Many thanks for this very kind review of our property and recommending us. It is always a pleasure to note our guest satisfaction and we will surely take this opportunity to thank Mr. Thep for his professionalism and very friendly service. Please do let us know if you plan a new trip to the island shortly, we will be happy to assist you with any special arrangement you may need. with Grand regards, Guest relations team

Awesome happy service

Ocena na stronie TripAdvisor 5.0/5

Turnavich Opinia zatwierdzona w TripAdvisor

Very good service especially Nan at the club lounge and elise as manager lots of fun and happy smiles, happy to help and have a good time. Pool access rooms are awesome and well worth it. Very secure resort security is on the ball soon as you come through the gate. Awesome stay highly recommend

Dear Fearless67837457222 Many thanks for your wonderful feedback and recommending us. Your positive comments are very much appreciated and we are happy to know that our popular Deluxe pool access rooms and the service from our team members fully met your expectations. Please stay assured that we will share your compliment with Nan who will be surely to receive your lovely message and recognition. It was a real pleasure to host you and we are already looking forward to welcoming you back! Best regards, Guest relations team

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 090 Liczba opinii 9.5/10 Lokalizacja
  • 1 632 Liczba opinii 7.6/10 Pokój
  • 1 742 Liczba opinii 8.9/10 Obsługa
  • 18 Liczba opinii 7.5/10 Internet
  • 751 Liczba opinii 9.3/10 Śniadanie
  • 742 Liczba opinii 7.6/10 Czystość
  • 733 Liczba opinii 8.9/10 Jedzenie
  • 580 Liczba opinii 8.5/10 Klimat

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