Mercure Blackburn Dunkenhalgh Hotel & Spa 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 1 898

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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 3
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 4
Blackburn Road, Clayton Le Moors Lancashire, BB5 5JP BLACKBURN, United Kingdom

Opis

O hotelu

  • 700 year-old country manor retaining its original features

  • 14 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities (Chargeable at £10pp)

  • Popular wedding reception destination for up to 250 guests

  • Beauty rooms offering a range of treatments

Nasze pokoje

Lokalizacja hotelu

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

Pozycja GPS:53.768386, -2.39473

Telefon
Faks +44 1254 872230

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

CAMEO RESTAURANT

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.2/5  Liczba opinii: 1 898

Ocena TripAdvisor  4.0/5  Liczba opinii: 571

Lovely

Ocena na stronie TripAdvisor 5.0/5

Catherine D Opinia zatwierdzona w TripAdvisor

Jess and Finley were lovely bartenders during the wedding and very helpful when the guests needed anything. Very friendly atmosphere and helpful when guests got a bit too drunk. Would definitely recommend coming back to keep the atmosphere calm

Amazing customer service from finley and jess

Ocena na stronie TripAdvisor 5.0/5

A3998GRjenniferh Opinia zatwierdzona w TripAdvisor

Finley and jess did an amazing job, we were here for a wedding and they really went above and beyond, thank you both do much!

Disappointing, especially the restaurant and food

Ocena na stronie TripAdvisor 3.0/5

SJMholiday Opinia zatwierdzona w TripAdvisor

Stayed Easter Friday. Pleasant check in staff. Room nice. Good shower, comfy bed. Pool area nice as are the steam rooms. The let downs. Female changing areas were disgusting. Dirty. Old Elastoplast on the floor. Old gel/shampoo bottles in the shower. Pairs upon pairs of discarded courtesy slippers lying around. No handkerchiefs in the boxes by the hairdryers. The whole area was grubby! Food. Bar snacks are ridiculously over priced. £2.50 for a bag of crisps!!! Restaurant. We're escorted to our table approx 7.30pm. Staff failed to mention the majority of the dishes on the menu had ran out!!! We picked steak pie and fish and chips.... Girl came to take order and then told us.... The following had ran out - steak pie, fish and chips, burger, sea bass (special) . Disgraceful to run out of so many options when you know how many guests you have dining. We ordered. My soup was cold. The main meals took an hour to arrive. The chicken was a child's portion size and not very nice. Slept well. Breakfast was another let down. Very poor continental. No vegi sausages, no mushrooms, no hash browns, no plum tomatoes! Because of the extremely poor dining experience, we won't return (have been a number of times previously) and do not recommend.

Thank you for taking time to provide us with feedback on your recent experience at the Mercure Dunkenhalgh. Please accept my sincerest apology for your experience. Please be assured that this experience does not represent our usually high standards of service and cleanliness. I have shared this feedback with the team and taken the necessary corrective action to ensure no similar recurrence in the future. It is my hope that you will return to stay with us again when visiting the area. Kind Regards, Fergus McDonald | General Manager

Great Hotel but a Few Flaws

Ocena na stronie TripAdvisor 3.0/5

Helena987T Friends getaway - Opinia zatwierdzona w TripAdvisor

Beautiful hotel. First red flag when we checked in… lovely girl but said the rules have changed re the spa/pool. She stamped out cards as a favour. Good job because the website clearly states that the spa/pool are included. Had a fab day, lovely swim, used the spa facilities. Sadly no robe as you have to pay for them Went to the bar and had a gorgeous meal. Such fabulous staff. Until it was 9.04pm. I asked for a slice of cake for my sister as it was her birthday. No. Too late by 4 minutes. Whilst I asked, Sara from the restaurant came to publicly berate another lady who was waiting on. She really laid into her. I felt to sorry for her. She recalled the meals of a family of four but had made an error on the till. Other than that, the room was fantastic and a decent rate. I did get cake for my sister though! Thanks to a sensible waitress in the restaurant.

Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with team as to improve our service and product. Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald | General Manager

Birthday experience

Ocena na stronie TripAdvisor 4.0/5

Helen H Opinia zatwierdzona w TripAdvisor

Had a lovely time with a friend to celebrate our birthdays. Spent time in the leisure area which had sauna, steam rooms, jacuzzi and swimming pool, along with beds to relax on around the pool. Our room was huge with 2 queen sized beds, a sofa and a bathroom with both bath and separate shower cubicle. Nothing was too much trouble for the staff and even brought out a desert to celebrate our birthdays. It’s these special little touches that make occasions like this so special. I’d like to really thank Emily on reception who was so welcoming and made sure everything was okay for us. I’d definitely return again.

Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for any future visits. Kind Regards, Fergus McDonald | General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 287 Liczba opinii 8.8/10 Lokalizacja
  • 1 533 Liczba opinii 7.1/10 Pokój
  • 1 438 Liczba opinii 8/10 Obsługa
  • 16 Liczba opinii 5.2/10 Internet
  • 1 012 Liczba opinii 6.2/10 Jedzenie
  • 535 Liczba opinii 7.3/10 Strefa wellness
  • 534 Liczba opinii 6.5/10 Czystość
  • 478 Liczba opinii 7.9/10 Śniadanie

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