Novotel Cardiff Centre 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 1 316

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Novotel Cardiff Centre - Image 1
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Schooner Way, Atlantic Wharf, CF10 4RT CARDIFF, United Kingdom

Opis

O hotelu

  • Leisure facilities including heated pool, jacuzzi, sauna, steam room and gym

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms

  • Cardiff Central station is just 1.5 km away

  • Secure parking available on-site

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Lokalizacja hotelu

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

Pozycja GPS:51.47643, -3.167866

Telefon
Faks +44 29 2048 1491

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

The Customs Shed Cardiff

Zdjęcie nieumowne

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.2/5  Liczba opinii: 1 316

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 925

Excellent hotel within walking distance of the city centre and bay area

Ocena na stronie TripAdvisor 5.0/5

jthomson Opinia zatwierdzona w TripAdvisor

Excellent hotel within walking distance of the city centre and bay area. Friendly staff to greet you on check in, with plenty of car parking onsite. Rooms are very comfortable and clean, with good quality curtains/black out to ensure a good nights sleep. Public areas are spotless, and the restaurant/bar area a vibrant place to hang out. We didn't eat lunch or dinner, but did have breakfast which was of a very good quality, with plenty of choice. My only criticism is the bar area could do with chairs/sofas for those just enjoying a drink, rather than having to sit at a dining table. We visit Cardiff a lot and will definitely be returning to the Novotel!

Dear jthomson, Thank you for your wonderful review! We're thrilled to hear that you had an excellent stay at Novotel Cardiff Centre and that you found our location convenient for exploring both the city center and the bay area. It's fantastic to know that our staff made you feel welcome upon check-in and that you appreciated the ample onsite parking. We're delighted that you found your room comfortable and clean, ensuring a good night's sleep. our feedback regarding the seating in the bar area is duly noted, and we will certainly take it into consideration for future improvements. We're so pleased to hear that you plan on returning to Novotel Cardiff Centre during your visits to Cardiff, and we can't wait to welcome you back. Best regards, Trevor Fernandes Assistant General Manager.

Nice enough and great location for the city centre

Ocena na stronie TripAdvisor 4.0/5

mark g Couples - Opinia zatwierdzona w TripAdvisor

The restaurant was nice, could do with some extra bar staff at times, but was nice to have a meal in the restaurant one evening. The hot tub and steam room need to be hotter as both were not hot. The gym was well equipped if a little on the small side. The bedroom was nice, comfy bed and well furnished. The bathroom was a little tired and despite staying several nights house keeping did not refill the shower fell which I would have expected without needing to ask. If you are looking for a cheap hotel this is worth a visit due tot eh comfy bed and location.

Dear mark g, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be in a great location and that you enjoyed your meal in the restaurant. Your comments regarding the bar staff and the temperature of the hot tub and steam room are duly noted, please be assured that we regularly monitor the temperature of the leisure facilities on hourly and this was not into our attention. .We appreciate your feedback about the gym and the bedroom, and we're pleased that you found the bed comfortable and the room well-furnished. We apologize for any inconvenience caused by the bathroom amenities not being refilled promptly during your stay. we hope to have the opportunity to welcome you back in the future for an even more enjoyable experience. Best regards, Trevor Fernandes Assistant General Manager.

Great customer service

Ocena na stronie TripAdvisor 5.0/5

Sadie M Opinia zatwierdzona w TripAdvisor

We had a lovely stay. Our family came to meet us for lunch in The Customs Shed and Lit and Catia were fantastic. Lit was so helpful at breakfast for the rest of our stay. We will definitely stay again when visiting family. Great location and very convenient.

Dear Sadiem870, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Lit and Catia provided you with fantastic service during your stay at The Customs Shed. We're glad that you found the location convenient and that you enjoyed your time with family. We look forward to welcoming you back on your next visit to see family. If there's anything else we can do to make your future stays even more enjoyable. Best regards, Trevor Fernandes Assistant General Manager.

Appalling Customer Service

Ocena na stronie TripAdvisor 1.0/5

Pjltrasa Opinia zatwierdzona w TripAdvisor

We had a booking scheduled for Monday 8 - Wednesday 10 April at Novotel Cardiff Centre. However, due to the Rail Strike on Monday 8 April, we contacted Novotel and asked to adjust the booking to Tuesday 9 April - Thursday 11 April. They indicated that it would not be a problem, but the price would be increased by £55 over the 2 night period (just accommodation). Having stayed with Novotel on previous occasions and on the basis that they were not prepared to honour the original price, we cancelled the booking, despite the fact that they had plenty of availability on the Tuesday and Wednesday evenings. We feel that this is terrible customer service, in view of the circumstances being completely out of our control.

Dear Pjitrasa, Thank you for your review. we are sorry to hear about the strike which was uncertain. Please understand that we are happy to help with guest concerns in terms of changing dates but need to mind that hotels work on different booking policies when guest book the rooms. if the guest books under non refundable policy, the hotels cannot move the dates forward neither do the refund as the term and conditions are accepted by the guest before choosing the hotel. in case if guest choose flexible rate, the hotel is happy to move the dated however the pricing doesn't remain the same at the time your booking. the pricing changes, depending on the market demand and supply. on the occasion while you wanted to change the date on 09/04/2024, the demand for the rooms in Cardiff city center increased and therefore the quote was high in last minute. we want to thank you for your time for reviewing us. Best regards, Trevor Fernandes Assistant General Manager.

Lovely staff

Ocena na stronie TripAdvisor 5.0/5

Shelly K Opinia zatwierdzona w TripAdvisor

We had a lovely time at this hotel. My son enjoyed the swimming and breakfast. The staff ( Sabine and Ria) at breakfast area were really lovely and friendly. They gave little minion activity for them to do while me and my husband enjoy the meal. Both my kids enjoyed there and want to there again .

Hi Shellyk818, Thank you you so much for this great review, iti is so nice to know that you had your family had a fantastic stay with us here at The Novotel Cardiff. It is always especially nice to answer a review which mentions the staff personally, I will pass on your comments to Sabine and Ria. They are always so happy to receive comments such as yours and it really does make a difference. We very much look forward to welcoming you back. David

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 829 Liczba opinii 9.2/10 Lokalizacja
  • 1 625 Liczba opinii 5.5/10 Pokój
  • 1 558 Liczba opinii 8.6/10 Obsługa
  • 14 Liczba opinii 5.4/10 Internet
  • 834 Liczba opinii 5.4/10 Komfort
  • 722 Liczba opinii 5/10 Czystość
  • 629 Liczba opinii 8.3/10 basen
  • 618 Liczba opinii 8.3/10 Śniadanie

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