Novotel Erlangen

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 881

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Opis

O hotelu

  • Air-conditioned rooms

  • Free WIFI available in all rooms

  • Family rooms, children's play area and special family offers

  • Beautiful garden with sun terrace

  • Modern fitness center

Nasze pokoje

Lokalizacja hotelu

Novotel Erlangen

Hofmannstrasse 34
91052 ERLANGEN
Germany

Pozycja GPS:49.592866, 11.013377

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

NOVO2

Simple and straightforward, loose and relaxed: this is Novo2. An innovative combination of bar lounge and eatery, enriched by a modern food concept. An inspiring, lively and stimulating place which combines work, socializing and eating.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 1 881

Ocena TripAdvisor  4.0/5  Liczba opinii: 654

Average hotel, good if traveling with a pet

Ocena na stronie TripAdvisor 3.0/5

24brentv Couples - Opinia zatwierdzona w TripAdvisor

Booked this hotel with points when traveling back home from vacation. Positives: - Very good soundproofing of the room - Clean parking garage which seems secure (18€/night) - Executive room has quite a large terrace which is ideal if traveling with a dog - Friendly staff Negatives: - Bed extremely saggy - Breakfast is ok but 24€/person/night which is way to much - Rooms feel very old Would stay again if the price was low or when booking with points again.

Dear 24brentv, Thank you for your positive remarks on teh staff, and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Mesut Kesici, General Manager / Direktor

Bardzo przecietnie

Ocena klientów 2.5/5

Adam Pobyt służbowy - Opinie potwierdzone ALL

Stary pokój, okna się nie domykają, wiatr wieje do środka. Materac nadający się do wymiany. Brak nawet butelki wody w pokoju.

Dear Mr. K., Thank you very much for your visit and for taking the time to tell us about your experience at Novotel Erlangen. We regret that your experience with the room and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore, we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Mesut Kesici General Manager / Direktor

A terrific hotel and staff!

Ocena na stronie TripAdvisor 5.0/5

Glenn B Opinia zatwierdzona w TripAdvisor

My wife and I spent four nights at this hotel. We found the experience to be excellent. The staff consistently presented with a warm and supportive disposition. The place was clean and located well compared to the downtown area. Breakfast were of a very high quality (and quantity). From the hotel, we easily walked to the Marketplatz, the museums, restaurants, and malls. Getting to and from Erlangen was easy via an excellent train service. We recommend this hotel and its staff without reservation.

Dear GlennB862, Thank you so much for taking the time to review your stay with us. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Mesut Kesici, General Manager

Disappointing reaction from staff after finding cockroaches in my room

Ocena na stronie TripAdvisor 1.0/5

D2852YKjorged Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Staff response after finding cockroaches in my room was beyond acceptable and disappointing. No action was taken by staff, leaving the roaches in the room and offering a worst room than the one I already had. When mentioned that the room that was being offered was worst the reaction of staff was “This is what we have take it or leave it, claiming there were no more rooms on that same floor (not considering other options even after incident)

Dear D2852YKjorged, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the house-keeping and our service did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. But FYI: It wasn't cockroaches, but insects that came in through the open window. Unfortunately, this can never be completely prevented. We hope that you will give us the opportunity to better serve you in the future and your next visit will be more pleasant as the previous one. Best regards, Mesut Kesici, General Manager / Direktor

Ocena klientów 0.5/5

Anonimowo Pobyt służbowy - Opinie potwierdzone ALL

Zostałem bez powodu obciążony dodatkową, niezrozumiałą co do powodu jej naliczenia, kwotą 40,00 EUR i moja reklamacja nie została uwzględniona.

Sehr geehrter Prof. Dr. P., wir möchten uns auch an dieser Stelle für das Missverständnis und den Fehler in aller Form entschuldigen. Das darf natürlich nicht vorkommen, das sind auch nicht unsere Standards. Seien Sie bitte versichert, dass wir gemeinsam dafür sorgen werden, dass die negativen Erfahrungen die sprichwörtliche „Ausnahme von der Regel“ sein werden. Wir bedauern sehr die Unannehmlichkeiten!. Wir hoffen sehr, dass wir Sie beim nächsten Besuch vollends von uns und unserem Service überzeugen können. Wir würden uns über diese Chance sehr freuen. Mit den besten Grüßen, Ihr Team aus dem Novotel Erlangen

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 471 Liczba opinii 9/10 Lokalizacja
  • 860 Liczba opinii 6.7/10 Pokój
  • 821 Liczba opinii 9.3/10 Obsługa
  • 24 Liczba opinii 6.5/10 Internet
  • 479 Liczba opinii 8.9/10 Śniadanie
  • 338 Liczba opinii 7.5/10 Czystość
  • 175 Liczba opinii 4.9/10 Dobra oferta cenowa
  • 11 Liczba opinii 3.1/10 Strefa wellness

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