Sofitel Washington DC Lafayette Square 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 881

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Opis

O hotelu

  • Balmain Bath Amenities

  • Complimentary WiFi

  • Close to The White House, The Capitol, Memorials, The National Monument, Smithsonian Museums

  • Closest airport- Reagan National Airport (15 Minutes)

  • McPherson Metro 1 block away

Nasze pokoje

Lokalizacja hotelu

Sofitel Washington DC Lafayette Square

806 15th Street NW
20005 WASHINGTON
United States

Pozycja GPS:38.900385, -77.033594

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opaline Bar and Brasserie

Opaline invites you on a culinary journey through the heart of Paris. Experience the essence of French cuisine in a refined setting. From delicate pastries to exquisite entrées like Ratatouille, every dish is a celebration of French art de vivre.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 2 881

Ocena TripAdvisor  4.5/5  Liczba opinii: 3 928

Certyfikat Doskonałości 2023

Bad experience and attitude of frontdesk staffs

Ocena na stronie TripAdvisor 3.0/5

DrArnt_Htoo_Aung Opinia zatwierdzona w TripAdvisor

Worst service from an All group facilities. Unfriendly front desk people, not recognizing a member, no complimentary benefits even for a platinum accorplus member. Is it because I booked through Agoda, I am not sure, but even then the repulsive behaviour from the frontdesk made me decide not to go to this hotel again in future.

Anniversary Weekend Away

Ocena na stronie TripAdvisor 5.0/5

SurfFisher78 Couples - Opinia zatwierdzona w TripAdvisor

My wife and I always stay at the Sofitel when we visit DC. It never disappoints. It is a great location, walkable to so many places. Staff is super nice and always available if you need anything. We highly recommend staying at the Sofitel

Bonjour, Thank you so much for the fantastic comment! It's wonderful to hear that you and your wife have consistently enjoyed your stays at the Sofitel in DC! We love to hear that you enjoy the hotel premium location and the great service provided by the staff. We look forward to welcoming you back many more times! Kind Regards, Veronique Stalport

Hotel was nice, but staff need training on service

Ocena na stronie TripAdvisor 3.0/5

Hibernia_55 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I'm a Platinum Accor member and have stayed over 60 days at Sofitels in particular in several cities. I was very disappointed with the attitude of certain staff members when I checked in for my stay. First, it wasn't busy when I checked in; there was one person ahead of me. But when the staff member at the reception desk was finished with the previous customer, she yelled out, "Next!" Not "Welcome to Sofitel, DC, how may I help you?" Instead she asked, "Last name?" I gave her my name. Then she said "Credit card and ID." She handed my ID and card back, along with the room key. It was very unfriendly and helpful service. Not even, "your room is on the third floor, elevators are on the right behind you, " etc. It's not a big deal, but Platinum members are usually welcomed with a free drink card. None of that here. I had to come back down to the lobby to request the card, which another employee helpfully gave me. At other Sofitels, staff have gone out of their way to welcome me, and offer helpful suggestions, such as there's coffee available every morning the in lobby, a description of the hotel amenities, etc. Here, nothing. I might as well have used a touchscreen to check-in. While everyone can have a bad day, I had a sense that this is par for the course for certain employees. It was a very cold and unfriendly stay. I felt like telling the staff member that I have a choice of hotels to stay at, and I've had a more friendly welcome at the DMV. Now, there was one other employee at the desk who ended up being quite helpful and friendly. So it's not a hotel-wide issue. But first impressions are everything. I think a little staff training could go a long way in making customers, especially Accor members, feel welcomed. Again, I have a choice of hotels, and this is the first time at a Sofitel where I felt like I was treated as a burden/hassle, not a customer. Other than that, the hotel is in a nice location, close to the White House. The rooms were spacious and clean, if a bit ordinary.

Bonjour, Thank you for taking the time to share your feedback about your recent stay at Sofitel DC. We genuinely appreciate your loyalty as a Platinum member and regret to hear that your experience did not meet the high standards that we aim to provide. We sincerely apologize for the disappointing check-in experience you encountered, and we completely understand the importance of a warm and welcoming reception. Your concerns regarding the abrupt communication and lack of the customary Platinum member welcome amenities have been duly noted. We are committed to addressing these issues and ensuring that all our guests, especially our valued Accor members, feel appreciated and valued from the moment they arrive. Your feedback about the friendly and helpful assistance from another staff member is appreciated, but we acknowledge the need for consistent service excellence throughout the hotel. We understand that first impressions are crucial, and we are committed to providing the necessary training to our staff to ensure a warm and inviting atmosphere for all our guests. We're pleased to hear that you enjoyed the hotel's convenient location and the cleanliness of the rooms. However, we recognize that improvements are needed in creating a more personalized and welcoming experience. Your feedback is invaluable to us, and we assure you that your concerns will be shared with the relevant teams for immediate attention and improvement. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that you deserve as a Platinum Accor member. Thank you for your continued loyalty, and we look forward to the chance to restore your faith in Sofitel. Warm regards, Veronique Stalport

Sofitel Washington DC Lafayette Square

Ocena na stronie TripAdvisor 5.0/5

glenf32 Solo travel - Opinia zatwierdzona w TripAdvisor

Beautiful hotel and location. Great for walking to sites and only a few block from the White House. Several restaurants within a few blocks of the hotel. The staff are very friendly and helpful. Enjoyed have dinner and high-Tea in the hotel restaurant. My room was a Luxury Corner King and plenty of room and comfortable.

Dear Glenf32, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our hotel beautiful and enjoyed the convenient location, making it easy to walk to various sites, including being just a few blocks from the White House. It's wonderful that you had a pleasant dining experience at our restaurant, both for dinner and high-tea. We appreciate your kind words about our friendly and helpful staff. It's great to know that your Luxury Corner King room provided ample space and comfort for your stay. We look forward to welcoming you back on your future visits to the area. If there's anything specific you loved about your stay, feel free to share it with us! Best Regards,

Revew

Ocena na stronie TripAdvisor 5.0/5

Isabelholsteingirao Rodziny - Opinia zatwierdzona w TripAdvisor

It was very good, all the personal very kindly, very good rooms and very good breakfast The location was fantastic walking distance of most of the placer of interest and all the museums very close of the White House

Dear Isabel, Thank you for your wonderful review! We are delighted to hear that you had a very good experience during your stay with us. It's great to know that our staff provided excellent service, and you enjoyed the comfortable rooms and delicious breakfast. We are proud to offer a fantastic location within walking distance of various places of interest and museums, making it convenient for you to explore the city. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay in the future. Best Regards,

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 843 Liczba opinii 9.5/10 Lokalizacja
  • 1 235 Liczba opinii 7.2/10 Pokój
  • 1 327 Liczba opinii 8.4/10 Obsługa
  • 35 Liczba opinii 6.1/10 Internet
  • 406 Liczba opinii 7.4/10 Czystość
  • 283 Liczba opinii 6/10 Udogodnienia
  • 183 Liczba opinii 6.5/10 Śniadanie

Zarządzane przez Trustyou

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