ibis Cardiff Gate - International Business Park 2 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 774

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Malthouse Avenue, Cardiff Gate Business Park, Pontprennau, CF238RA CARDIFF, United Kingdom

Opis

O hotelu

  • Located in Cardiff Gate International Business Park

  • Fogg's Restaurant serves a choice of international cuisine

  • Dedicated meeting room capable of accommodating 25 guests

  • Easy access to and from the M4 Motorway at north Cardiff

  • Nearby services include Starbucks, ASDA, McDonalds and more

Nasze pokoje

Lokalizacja hotelu

ibis Cardiff Gate - International Business Park

Malthouse Avenue, Cardiff Gate Business Park, Pontprennau
CF238RA CARDIFF
United Kingdom

Pozycja GPS:51.53965, -3.130482

Telefon
Faks +44 29 2073 4222

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Ibis Restaurant

Zdjęcie nieumowne

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 774

Ocena TripAdvisor  4.0/5  Liczba opinii: 790

50/50

Ocena na stronie TripAdvisor 3.0/5

Rachel T Opinia zatwierdzona w TripAdvisor

Booked with a friend for one night. Staff very welcoming when checking in. Hotel is modern, clean and quiet. Unfortunately, the Staff we encountered during our stay were not as lovely as the hotel! When getting ready for our evening, our door was knocked and a male Staff member aggressively tried to enter our room while changing. Once covered we allowed him in, where he barged in and accused us of smoking in the room?! Apparently our smoke detector was flashing on their fire panel, and so this was obvious that we were smoking (which we of course weren't!). He appeared to search our room, and was taking multiple phone calls while stood in the centre of the room! He eventually left, saying he would probably be back in 5 minutes. He didn't return, and a short while later we went outside for a cigarette (as we had each time we wanted one), and I asked said man if the problem had been sorted, to which he rudely replied "No. Its still beeping." His tone was aggressive, short and just overall very unwelcoming. We also encountered another rude staff member when returning from our evening out, and when I mentioned submitting a complaint, he couldn't have cared less and told me to go ahead! Overall, hotel is clean, beds are comfortable, unfortunately no bath in room. Staff are rude and unwelcoming, we wouldn't recommend and won't be returning.

Dear Guest, I'm sorry to hear about your experience at the hotel. It's disappointing when the staff doesn't match the quality of the accommodations. It sounds like there were some lapses in professionalism and customer service during your stay and I can assure you those staffs will be re train on the guest service activities in order to avoid any incident in the future. I did investigated the your comments in regard to the fire system I did saw that the was giving warning to check your room in order ensure of your safety and 200 other guest’s safety we will have to check by law and take action immediately the staff was trying to do the exercise as it been told nevertheless we will be focusing guest service trainings. Your feedback is valuable and can hopefully prompt improvements in staff training and management. Thank you for sharing your honest review, and I hope your next accommodation exceeds your expectations. Kind Regards Hotel Management Ibis Cardiff Gate

Quality of dinner and customer service

Ocena na stronie TripAdvisor 1.0/5

Sonia A Opinia zatwierdzona w TripAdvisor

The dinner saved was disgusting, tasteless and low quality. The team is not cared about the customers feelings - all have one sentence only to tell, will inform the manager. Then what !!!. I am just wondering if they dont have a good chef or the items ordered, why are they accepting the order and taking money.. Dessert looks like an experiment done by a kid while trying to learn cooking, which I received instead of carrot halwa. Charging 19 pound, even not worth for 5 pound..

Dear Sonia, First off all thank you for staying with us in ibis Cardiff Gate Hotel. We sincerely apologize for the disappointing experience you encountered during your time with us. It deeply concerns us that your dinner did not meet your expectations and left you feeling dissatisfied. We genuinely value feedback from our guests as it allows us to continuously improve our services. Your comments regarding the taste, quality, and presentation of the dishes have been noted, and we assure you that we will address these issues with our food and beverage team to ensure that such lapses do not recur in the future. Regarding the dessert, we regret any confusion or dissatisfaction caused by receiving an alternative to the carrot halwa. This was certainly not our intention, and we apologize for any inconvenience it may have caused. We would be grateful for the opportunity to make amends and regain your trust. Please consider reaching out to us directly so that we may further discuss your concerns and extend a gesture of goodwill. We hope to have the opportunity to welcome you back for a more enjoyable dining experience in the future. Warm regards, Hotel Management ibis Cardiff Gate Hotel

very good value

Ocena na stronie TripAdvisor 4.0/5

Stuart T Opinia zatwierdzona w TripAdvisor

After being held up on M4 due to horrendous weather & long delays, I realised I wasn't going to make my destination on time, and pulled into services & requested an unplanned overnight stop at this Hotel. The room was clean, spacious and bed was very comfortable, with no noise or disturbance notable from Motorway etc. Overall very good value & reasonably priced too.

Dear Guest, Thank you so much for sharing your experience! We're thrilled to hear that despite the unexpected circumstances, you found comfort and solace at our hotel. It's great to know that you found the room clean, spacious, and the bed comfortable, providing you with the rest you needed after a challenging journey. We understand the importance of a peaceful night's sleep, especially after a long day on the road. Your kind words about our value and pricing are truly appreciated. We hope to welcome you back again under better circumstances! Kind Regards Hotel Management Ibis Cardiff Gate

Good value short stay

Ocena na stronie TripAdvisor 4.0/5

TheLush101 Opinia zatwierdzona w TripAdvisor

A mate booked some rooms here for one night back in Sept 2023 as we were heading to a concert in Cardiff Bay. Finding the hotel is fairly easy - just off the M4. There was plenty of parking and you register your car when you check-in. We were allocated our rooms quickly, which were all on the first floor - you can take the lift or opt for the stairs. The rooms were a good size, with a good size bed, hanging space, desk and chair. It was a hot evening and so we had the window open all the time - wasn't too bad considering how close to the M4 the hotel is. The bathroom was a good size too. A walk in shower (not over a bath) which I prefer, with. good water pressure and plenty of hot water. Didn't opt for breakfast - one of the others did and liked it. There's a good lobby area downstairs with a pool table and drinks to buy if you need them. There's also the petrol station opposite and Burger King too. It was about £15ish for an Uber into Cardiff Bay just in case you want to use this as a base to explore further. Overall, a good stay for a good price and would definitely consider again if we need a good value place.

Dear Guest, Thank you for taking the time to leave such a detailed review of your stay with us! We're delighted to hear that you found our hotel to be a convenient and comfortable choice for your visit to Cardiff Bay. It's wonderful to know that you appreciated the ease of finding the hotel, ample parking facilities, and efficient check-in process. We're pleased that you found the rooms spacious and well-equipped with amenities like a comfortable bed, ample storage space, and a functional desk area. We understand the importance of a good night's sleep, and we're glad that despite the proximity to the M4, the noise level was manageable with the window open. It's great to hear positive feedback about our bathroom facilities, including the walk-in shower with good water pressure and hot water. We're also glad that your friend enjoyed the breakfast option, and that you found our lobby area with the pool table and refreshments to be a pleasant amenity. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to the area! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Kind regards Hotel Management Ibis Cardiff Gate

Masudur is a great asset?

Ocena na stronie TripAdvisor 5.0/5

Jordan H Opinia zatwierdzona w TripAdvisor

I had an issue with my shower and Masudur was so helpful! Nothing was too much to ask. He is a real asset to your hotel. I will come back because of him. I hope to see him again soon. It’s people like him that make experiences.

Dear Guest, Thank you for sharing your experience with us! We're thrilled to hear that Masudur was able to assist you promptly and efficiently with the issue you encountered with your shower. Providing exceptional service is always our top priority, and it's wonderful to know that Masudur's dedication to ensuring your comfort and satisfaction made such a positive impression on you. We truly value team members like Masudur, who go above and beyond to exceed our guests' expectations and create memorable experiences. We will be sure to pass along your kind words to him, as I'm sure he will be delighted to hear that his efforts were appreciated. We can't wait to welcome you back to our hotel in the future, and we hope your next visit will be just as enjoyable. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Kind Regards Hotel Management Ibis Cardiff Gate

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 395 Liczba opinii 8.4/10 Lokalizacja
  • 899 Liczba opinii 6.4/10 Pokój
  • 769 Liczba opinii 8.7/10 Obsługa
  • 24 Liczba opinii 8/10 Internet
  • 432 Liczba opinii 6.7/10 Czystość
  • 312 Liczba opinii 5.6/10 Śniadanie
  • 147 Liczba opinii 3.5/10 Jedzenie
  • 44 Liczba opinii 3.8/10 Napoje

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