ibis Sydney Airport 3,5 gwiazdki

Ocena klientów (Ocena ALL) 3.8/5 Liczba opinii: 2 322

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Opis

O hotelu

  • ibis Kitchen serwuje codziennie śniadania, lunche i kolacje

  • Blisko stacji kolejowej Mascot i tylko dwa przystanki do dzielnicy biznesowej w Sydney

  • Mniej niż 1 km od terminalu krajowego na lotnisku w Sydney

  • Hotel dla całej rodziny z pokojami przyjaznymi zwierzętom

  • Odpocznij w ekskluzywnym łóżku ibis Sweet Bed

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Lokalizacja hotelu

ibis Sydney Airport

205 O'Riordan Street
2020 MASCOT
Australia

Pozycja GPS:-33.927867, 151.187217

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta mile widziane
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

ibis Kitchen & Bar

Fun and fresh. Ibis Kitchen focuses on local seasonal foods. Casual a la carte dining for breakfast or enjoy an express lunch with no time to waste. For dinner ibis Kitchen offers and extensive a la carte menu in a modern and friendly atmosphere.

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Ocena ALL  3.8/5  Liczba opinii: 2 322

Ocena TripAdvisor  3.5/5  Liczba opinii: 2 253

Front Desk Champions

Ocena na stronie TripAdvisor 5.0/5

bradcO9683DA Opinia zatwierdzona w TripAdvisor

Once again we come back to this hotel as it’s one of the best in the area and the staff food and vibe are so good. Once again we are treated so well and Juanita at the front desk. Looks after everyone and made us stay amazing again thanks so much. Brad

Customer Service Ruins the Experience

Ocena na stronie TripAdvisor 3.0/5

fnarokobi Opinia zatwierdzona w TripAdvisor

The hotel itself was fairly average - nothing particularly impressive or disappointing about the rooms or facilities. However, the customer service left an extremely sour taste that will prevent me from ever staying at this hotel again. The issues started at the bar, where the bartender who served me was unbelievably rude and seemed to be bothered by the mere task of doing her job. Her negative attitude made what should have been a relaxing drink an unpleasant experience. The real kicker, though, was at checkout time. The night desk clerk was far too preoccupied making himself coffee to actually assist guests. When I approached to check out, he rudely raised his voice at me and barked that I should just leave my keys at the desk, as if I was an inconvenience to him. With such shockingly poor customer service from multiple staff members, I cannot recommend this hotel to anyone who expects even baseline politeness and respect. The accommodations may have been average, but the treatment from employees was unacceptable. I will not be returning, nor will I suggest this place to others based on the lousy attitudes I encountered.

Good location for domestic airport, clean.

Ocena na stronie TripAdvisor 4.0/5

Julie C Opinia zatwierdzona w TripAdvisor

Clean and comfortable for a short stay. Easily accessible and very convenient for domestic airport. Helpful staff. Reasonably priced for location. Walking distance to domestic terminals and 10 minutes by cab to international terminal.

Awful even for an airport hotel

Ocena na stronie TripAdvisor 1.0/5

amj109 Opinia zatwierdzona w TripAdvisor

The shuttle took 40 minutes to get to the hotel for what is supposed to be a 4 minute ride. The staff took my card, asked my name and put me in the wrong room anyway so I had to go back down. The kitchen staff left an hour before the kitchen was supposed to close. The room has way too much furniture and nowhere to store bags because of it. The sink in the bathroom has disgusting stains. The bed is hard as a rock. The housekeeping knocked on our door at 9:30 despite the DnD sign and 11 am checkout policy. Then the front desk immediately called to ask what time we’d be checking out despite an 11 am check out policy. This place is barebones, dirty and not filled with the most polite or bright staff. It would have been a better idea to sleep at the airport.

Dirty!

Ocena na stronie TripAdvisor 1.0/5

Amber T Opinia zatwierdzona w TripAdvisor

Room 211 & 238. The rooms were dirty, there were stains all over the carpet and the lounge seat and hair on the carpet. Food left in the refrigerator and room not properly cleaned and A/C didn’t work. We were originally put in Room 211 but it was dirty so was moved to 238 which was better but still disgusting 🤮 All the staff were amazing though and went above and beyond to try to make us feel comfortable even offering complimentary restaurant vouchers unfortunately no amount of vouchers could be enough to get me to sleep in those rooms. I was fortunate enough to stick to my principles and negotiate a full refund. We went next door to the Pullman Hotel which was amazing! I understand Ibis is a budget accommodation chain and I’ve happily stayed at other Ibis hotels before with no problems. But this is unacceptable and I’m sure Ibis is aware that it’s not acceptable. What I suspect they’re doing (as was the case with us) is booking out the dirty rooms to those who’s bookings have become non-refundable- then using that argument to not give a refund on a dirty room. Buyer beware!

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 626 Liczba opinii 9.1/10 Lokalizacja
  • 2 444 Liczba opinii 5.1/10 Pokój
  • 2 026 Liczba opinii 6.9/10 Obsługa
  • 66 Liczba opinii 4.3/10 Internet
  • 1 342 Liczba opinii 3.6/10 Czystość
  • 1 197 Liczba opinii 4.1/10 Komfort
  • 624 Liczba opinii 6/10 Dobra oferta cenowa
  • 518 Liczba opinii 2.3/10 Udogodnienia

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