Mercure Welcome Melbourne 3,5 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 3 936

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Opis

O hotelu

W hotelu Mercure Welcome Melbourne pragniemy, by każdy gość poczuł się tu jak w domu, dlatego oferujemy dostęp do sieci WIFI w całym hotelu, usługi pralnicze, udogodnienia dla osób niepełnosprawnych, płatną opiekę nad dziećmi i możliwości wymiany waluty.

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Lokalizacja hotelu

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

Pozycja GPS:-37.812801, 144.964508

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
W pobliżu obiektu
  • Parking

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.0/5  Liczba opinii: 3 936

Ocena TripAdvisor  3.5/5  Liczba opinii: 4 912

Over priced and over rated

Ocena na stronie TripAdvisor 1.0/5

Gareth A Opinia zatwierdzona w TripAdvisor

Very disappointed in the quality of room for the price we paid. $900 per night during Grand Pri weekend is clear price gouging when the std room rate is less than $200. Would have been happy to pay a reasonable seasonal rate of around $450 - $500 but for $900 we would expect a higher quality and include at least a complimentary breakfast. Very poor service on arrival as we were directed abruptly to the self check in machine. Small “Superior Family Room” wouldn’t accommodate a medium family, basic bathroom facilities of low quality, nothing special. I Would definitely NOT recommend this hotel for future stays, overpriced and overrated and there are better hotel options available in Melbourne. Don’t waste your money on this one. 😡😡😡

Dear 575garetha, Thank you for sharing your feedback. We are sorry to hear about your disappointment with your recent stay. We are a little confused as we don't have a self-check-in machine in our hotel, and we are unable to cross-check your name to our system. We apologize for any inconvenience you experienced upon arrival. We appreciate your insights and will take them into account for future improvements. Sincerely, Alex Mihardja Executive Assistant

Everything was Excellent

Ocena na stronie TripAdvisor 5.0/5

KG2292 Friends getaway - Opinia zatwierdzona w TripAdvisor

I read the reviews for this hotel and was a little anxious prior to arrival, however, everything about my experience in the hotel was excellent. The staff in Reception were welcoming and helpful, the room was spotlessly clean and very comfortable, and breakfast was delicious. The hotel is centrally located and therefore close to public transport and major tourist attractions. I would not hesitate to recommend this hotel and would definitely stay here again.

Dear KG2292, Thank you for your glowing review. We're delighted to hear that you had an excellent experience at our hotel. Your kind words about our staff, cleanliness, comfort, and breakfast are truly appreciated. We're glad that our central location met your needs and that you would recommend us to others. We look forward to welcoming you back for another fantastic stay in the future. Sincerely, Alex Mihardja Executive Assistant

Keep Looking and you will find it!

Ocena na stronie TripAdvisor 4.0/5

chicagotoots Couples - Opinia zatwierdzona w TripAdvisor

Pre-cruise. Close to Asian, Italian, American food venues, shopping (H&R, Myer, etc) but HARD TO FiND. Used public transport to get here (skybus from airport then to tram at south station) but passes it up several times while on foot. Set in what you think may be an alley… but nice hotel….got fooled. Clean. Accommodating. Pleasant staff. Breakfast available in morning $25 pp, less for kids. Glorified buffet but worth it in the morning.

Dear Chicagotoots, Thank you for sharing your feedback. We're glad you found our hotel clean and our staff accommodating. We apologize for any difficulty you experienced in finding us, but we're pleased to hear that you ultimately enjoyed your stay and found our breakfast worth it. We hope to have the opportunity to welcome you back in the future. Best regards, Alex Mihardja Executive Assistant

Not a good experience

Ocena na stronie TripAdvisor 1.0/5

1LavenderGirl Opinia zatwierdzona w TripAdvisor

Had a 2-night stay here and will not be coming back. Its location is great, close to shops, restaurants, trams. Reception is pretty drab and impersonal. Nothing welcoming about it. The reception staff take a really long time to check you in, not sure why, and that was after checking in online. We walked into the first room and felt completely depressed. Awful, drab, dingy. Switched on the aircon, which was so noisy that we decided we would try and change rooms. Went back to reception and had to wait an age while they dealt with a couple of other people. Our turn finally came and the person on reception said he would check with his manager to see if we could change. After a period of time we did get a different room, but had to wait while it was "checked by housekeeping". We walked into the second room and felt completely depressed. Awful, drab, dingy. Crisps all over the floor (and this room had been checked!). Tried to call reception three or four times - no answer. Decided to go down, but came across a lady from housekeeping on my way to the lift, who very kindly got hold of a vacuum and cleaned the carpet for us. Later discovered that the carpet was wet and weren't sure if the fridge was leaking or whether it had come out of the bathroom where the water leaked out of the shower (there was very little room to move in the shower). The bed was hard and uncomfortable. The bathroom was very small. The aircon was still noisy and the furnishings were dated to say the least. Nothing warm or welcoming in the room. The fact that my partner has been an Accor member for many years counts for absolutely nothing and if this is how all Mercure hotels are, it is obviously best to avoid them. We'd also like to know where the picture of the room on the website comes from. Certainly not our experience.

Dear 1LavenderGirl, Thank you for sharing your experience with us. We apologize for the disappointment and inconvenience you encountered during your stay. Your feedback is valuable, and we will address the issues raised to ensure improvements are made. We understand your concerns and will work diligently to rectify them. We appreciate your honesty and hope to have the opportunity to regain your trust in the future. Sincerely, Alex Mihardja Executive Assistant

Avoid at all costs!

Ocena na stronie TripAdvisor 1.0/5

William T Opinia zatwierdzona w TripAdvisor

Terrible experience with no care from the reservation or reception teams. Had one of the worst nights sleep I’ve ever experienced in a hotel. Very noisy, extremely uncomfortable bed and the air conditioning was far too noisy to run at night - even on low. My booking was for 3 nights. I rang reservations after the first night to explain the issues. I even offered to pay the difference to move rooms. Was assured a manager would call back. When I didn’t receive the promised call, I then spoke to reception who were aware of my request. They took down my number again with a promise for a manager to call. The manager never bothered to call. The bathroom was incredibly small, which I could deal with if the room was comfortable and suitably insulted to the external noise. Location is the only reason to give this hotel 1 star. Avoid, avoid, avoid. I won’t bother with the Accor chain after this experience and I’ll be flagging with my corporate travel agency to avoid making the same mistake for others.

Dear E4554ZPwilliamt, We deeply regret to hear about your unpleasant experience. We sincerely apologize for the inconvenience caused and appreciate your feedback. Rest assured, we will address these issues internally to improve our services. Your concerns are valuable, and we hope to have the opportunity to regain your trust in the future. Best regards, Alex Mihardja Executive Assistant

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 988 Liczba opinii 9.6/10 Lokalizacja
  • 3 438 Liczba opinii 5.5/10 Pokój
  • 2 788 Liczba opinii 7.3/10 Obsługa
  • 59 Liczba opinii 6.5/10 Internet
  • 1 948 Liczba opinii 2.9/10 Komfort
  • 1 299 Liczba opinii 6.7/10 Czystość
  • 733 Liczba opinii 7.9/10 Śniadanie
  • 686 Liczba opinii 2.6/10 Udogodnienia

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