Pullman Reef Hotel Casino 5 gwiazdki

Ocena klientów (Ocena ALL) 4.7/5 Liczba opinii: 2 696

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Opis

O hotelu

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Endless entertainment options, from gaming to live shows

  • Award winning food at Tamarind contemporary Australian cuisine

  • Centrum miasta, 3 minuty pieszo od terminalu Reef Fleet i centrum kongresowego Cairns

  • Luksusowe pokoje z luksusowymi GRATISAMI! Koniecznie sprawdź nasze oferty!

Nasze pokoje

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Lokalizacja hotelu

Pullman Reef Hotel Casino

35-41 Wharf Street, Skrytka pocztowa 7320, Queensland
4870 CAIRNS
Australia

Pozycja GPS:-16.923458, 145.779488

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.7/5  Liczba opinii: 2 696

Ocena TripAdvisor  4.5/5  Liczba opinii: 2 588

Certyfikat Doskonałości 2023

Our go to hotel in Cairns

Ocena na stronie TripAdvisor 5.0/5

Susie L Opinia zatwierdzona w TripAdvisor

This is by far the stand out hotel in Cairns. Located in the heart of the city and within walking distance of everything. The rooms are spacious with the decor suited for the tropical environment. The service if first class from when you arrive, to Housekeeping and the security team that welcome you to the casino.

Dear susie1824, Thank you so very much for taking the time to review your 5 star stay with us. We are thrilled that you had such a memorable experience and found our staff so welcoming and professional! I will certainly pass this onto the team. We look forward to welcoming you back to stay again soon, for another relaxing visit in luxury. Sincerely, Wayne Reynolds General Manager Hotel

Stolen Rx and problematic air conditioning.

Ocena na stronie TripAdvisor 2.0/5

Todd C Opinia zatwierdzona w TripAdvisor

Great location, and nice room. Great bath and shower and separate commode room with a sink. The air was problematic in two rooms as we were moved from one due to the issue. The air would not shut off even when significantly cooler than the setting. Engineering agreed and needed a part to fix it. We were moved to another room where the air still malfunctioned getting very warm overnight. The worst issue though was a stolen prescription medicine from my bag. The missing Rx was the only one anyone would want (valium) while the rest were left in my bag. Staff insisted that I lost the Rx or misplaced it, but I am confident it was with my others. Not ok.

Dear G4824LPtoddc, My sincere apologies for the inconvenience caused to you during your stay. I can assure you that we take the matter very seriously and have conducted a thorough investigation into the missing medication. Our team member of 15 years who serviced your room has advised that there was no contact with your medication. I am more than happy to discuss with you personally, please feel free to contact me on hotelgm@reefcasino.com.au. My apologies again for the inconvenience caused. Kind regards, Wayne

Dated and disappointing

Ocena na stronie TripAdvisor 2.0/5

KimS5626 Couples - Opinia zatwierdzona w TripAdvisor

The hotel is dated and did not meet our expectations. The room is spacious and the bed was comfortable but it smelled musty. We spoke to the front desk and they offered to have a machine brought up to “air out the room” but it never happened. Honestly, if I planned to be here for more than 2 nights I would have switched hotels

Dear KimS5626, Thank you for taking the time to review your recent stay with us. I am sorry that your experience with the room quality did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience and product for every guest; therefore your feedback is very important to us. We very much appreciate your comments as this is how we improve on what we already delivery. Again thank you for your time and we hope we will have the pleasure of welcoming you back in the future. Sincerely, Wayne Reynolds General Manager Hotel

Nice Hotel But NOT 5 Star!

Ocena na stronie TripAdvisor 3.0/5

BrianTheTraveler77 Couples - Opinia zatwierdzona w TripAdvisor

This hotel bills themself as a 5 Star Hotel so that is how I will rate it - against other 5 Star hotels . First of all the only person who has any sense of 5 star service is the Concierge (Matt) who was incredible and probably would be a better General Manager than the one they have. No bell service (other than Matt), only a coffee shop in hotel (usual bad casino food choices in the casino). Room was generally clean down the middle while baseboards and walls were gross and probably have never been cleaned. Hotel location is excellent t close to restaurants and bars. If this hotel billed themselves as a 3-star hotel (which is what they really are) Inwould give them 4.5 stars but since they bill themselves as 5 star (which is laughable) they get 3

Dear Brian The Traveller77, Thank you for taking the time to post your feedback, I am sorry that we did not meet your expectations on this occasion. I do recommend that should you come across something that is not right with your room, please let our Manager on Duty know (or Matt) and we would get one of our team up to rectify it as soon as possible and if we couldn't fix it we would move you to another room. Things do go wrong from time to time and the team are not perfect and do miss things occasionally. We are happy to rectify this as quickly as we can to make your stay more enjoyable. It is a shame that you didn't take the opportunity to try one of our other 3 restaurants, you might have enjoyed them before writing them off without having tried them. Matt is a superstar as you say, as are the rest of the team who do their best everyday to look after our guests. Best regards, Wayne

260124

Ocena na stronie TripAdvisor 3.0/5

Michael L Opinia zatwierdzona w TripAdvisor

On arrival staff was very friendly checking in. Parking was like most under cover can be very tight pending what type of vehicle one has. Room was nice and tidy very spacious, clean, modern, décor was nice very private. Beds where very comfortable, can't say much about the pillows a little to hard for me, though everyone is different. Was only an overnight stay so can't really say much.

Dear MichaelL807, Thankyou for taking the time to review your recent stay here with us. We are thrilled you enjoyed your experience. Just a note for your next visit, we have a pillow menu in all rooms so you can order any pillow to your particular liking so you will have a comfortable nights sleep. Thank you again and we hope we have the opportunity to welcome you back again in the cuture. Sincerely Wayne General Manager Hotel

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