Fairmont Rio de Janeiro Copacabana 5 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 4 814

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Avenida Atlantica 4240, Copacabana, RIO DE JANEIRO - RJ, 22070002 RIO DE JANEIRO, Brazylia

Opis

O hotelu

  • Hotel jest dostępny dla osób z niepełnosprawnościami

  • Przeżyj ślub swoich marzeń w Fairmont z prawdziwą pełnią wrażeń!

  • Zapewniamy całodobową usługę konsjerża

  • Apartament dla nowożeńców pozwalający im cieszyć się niezapomnianymi chwilami

  • Centrum konferencyjne z 12 salami konferencyjnymi na imprezy towarzyskie i firmowe

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Lokalizacja hotelu

Fairmont Rio de Janeiro Copacabana

Avenida Atlantica 4240, Copacabana, RIO DE JANEIRO - RJ
22070002 RIO DE JANEIRO
Brazylia

Pozycja GPS:-22.9858, -43.18949

Telefon
Faks +55 21 2525-1200

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

MARINE RESTÔ

Delektuj się najlepszą kuchnią brazylijską pełną różnych grillowanych mięs i owoców morza w Josper Grill. W Marine Restô zapraszamy także na pyszne amerykańskie śniadanie z widokiem na bujne Rio.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 4 814

Ocena TripAdvisor  4.5/5  Liczba opinii: 2 885

Certyfikat Doskonałości 2024

This does NOT operate as a 5 star hotel!!!

Ocena na stronie TripAdvisor 2.0/5

Lawooga Opinia zatwierdzona w TripAdvisor

I recently stayed at this hotel during my vacation for three nights. Aesthetically and location wise, this appears to be a five star hotel. When you walk in you get that wow factor and the views from the pool are breathtaking. However, their customer service on ALL levels severely lacks the standards presented at five star establishment. Upon arrival our room was not ready, no biggie, we were early. We then went to the restaurant near the pool to get something to eat while we waited. Needless to say, we sat there for over 30mins before even being acknowledged. Once we received attention from a server, there was an extreme disconnect in service delivery (i.e. getting water and refills, checking in to see how things were going). I would love to say that this was just a one time experience during our stay, but it was definitely a trend. Once we were notified that our room was ready, we were taken to a room that overwhelmingly wreaked the smell of mildew and mold, to the point my allergies and my friend’s allergies began to flare up. Upon calling the front desk, we were sent to three different rooms with the same layout we paid for (a family suite), one of the rooms had someone in it, and the other two wreaked of mildew & mold. It was quickly identified that the rooms ending in 25 clearly have a mold/mildew problem. The resolution from management was to move us to a much smaller room, with a partial view for no charge. There was no service recovery or concessions provided to us for having to stay in a much smaller room, being sent to multiple rooms and our accommodations not being met. Instead we were told that the room we were in had a view and was essentially the same price as the family room. Although, we paid for and preferred the space over the view. The customer service is not in alignment with a five star hotel. If you want an awesome view with a disconnect in customer service this is your place.

Great experience! Amazing views and service.

Ocena na stronie TripAdvisor 5.0/5

Sophiarebekah Opinia zatwierdzona w TripAdvisor

Great experience at the Fairmont hotel in Rio! My husband and I stayed for a week. We loved that it was so close to the beach and walking distance to so many great restaurants. The view from the pool is stunning as well. Special thanks to Edna, Ramon, Alfredo, and Felipe for the amazing service and support. Only note is that the ocean view can be noisy with nearby restaurants and music, so bring ear plugs if you are a light sleeper.

Very nice hotel accommodations but poor customer service

Ocena na stronie TripAdvisor 3.0/5

MartinM5555 Opinia zatwierdzona w TripAdvisor

The hotel accommodations were very comfortable. However, customer service is clearly not a priority at this hotel. Each of the two front desk staff that I interacted with during my trip seemed bothered to be working and made me feel as though I was imposing on them. A simple request to housekeeping for bottled water was never fulfilled despite two calls. We rented two bicycles from the concierge desk. The chain on one of the bikes failed while riding it. When we reported the issue to the concierge desk and pointed out that the bicycles clearly had not be maintained/serviced, the concierge desk attendant was clearly not bothered and offered to way to make it right.

Fantastic hotel at the end of a fantastic beach

Ocena na stronie TripAdvisor 5.0/5

Jason E Opinia zatwierdzona w TripAdvisor

Fantastic hotel at the end of a fantastic beach. We stayed for 4 days and had a great time. The hotel is situated at the end of the beach. Their pool area, restaurant, and bar are a great hang. The rooms were well appointed, plenty big, and clean. The staff was very accommodating and friendly. I would definitely recommend this place. The only thing to look out for is that Rio as a city can be very loud at night. if you are staying in a city view room, you need to know that it could get a bit noisy at night. Bring ear plugs if you are a light sleeper.

Great breakfast experience

Ocena na stronie TripAdvisor 5.0/5

Lemet Niillas A Opinia zatwierdzona w TripAdvisor

the best experience with the hotel is actually the breakfast, where you are always greeted with a good mood, Renata in particular excels. takes time for all guests, and shares a lot of joy. you always start the day with a smile on your face after she welcomes you

Dear Mr(s). lemetniilasa, Thank you for the great review of our hotel! We were happy to see that your stay was perfect and that in special colleague Renata treated you the way you deserved. Hope to see you again very soon. Yours Truly, Netto Moreira General Manager Fairmont Rio de Janeiro Copacabana

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 965 Liczba opinii 9.7/10 Lokalizacja
  • 1 740 Liczba opinii 8.2/10 Pokój
  • 2 710 Liczba opinii 8.7/10 Obsługa
  • 26 Liczba opinii 5.1/10 Internet
  • 706 Liczba opinii 8.1/10 Jedzenie
  • 596 Liczba opinii 8.5/10 Udogodnienia
  • 550 Liczba opinii 8.8/10 Klimat
  • 540 Liczba opinii 8.2/10 Śniadanie

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