Novotel London Waterloo

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 2 006

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Opis

hotel certyfikowany ALLSAFE

O hotelu

  • 187 nowoczesne pokoje, w tym także pokoje łączone

  • Hotel w centralnej części Londynu, z łatwym dojazdem do licznych atrakcji turystycznych

  • Saunarium na relaks po dniu zwiedzania.

  • Hotel z certyfikatem ALLSAFE Clifton Environmental

  • Zapraszamy do baru i restauracji na specjały kuchni międzynarodowej

Nasze pokoje

Lokalizacja hotelu

Novotel London Waterloo

113 Lambeth road
SE1 7LS LONDYN
Wielka Brytania

Pozycja GPS:51.494861, -0.118287

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 2 006

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 952

Excellent customer service-reception and hospitality

Ocena na stronie TripAdvisor 5.0/5

Fiona C Opinia zatwierdzona w TripAdvisor

Thank you and well done to Victoria and Kamila/Camila at reception and also to Louisa in the hospitality team. You all are super awesome at your roles. Keep up the excellent five 5 customer service. The cleaning team on the ground floor are brilliant too-super clean. p.s. A lady from the housekeeping team was very kind, sadly she was told off by a supervisor for helping instead of doing her job. Kindness is everyone`s job.

Appalling service from front desk! Made to feel like a criminal!

Ocena na stronie TripAdvisor 1.0/5

QuinnsFishCafe Rodziny - Opinia zatwierdzona w TripAdvisor

Booked for my 40th birthday weekend away. Arrived early on Friday and as room wasn’t ready, we couldn’t check in. No issue, we left our bags off and headed out for a few hours. Came back around 5pm to check in. Went to pay the room with cash to be told the hotel is cashless. Informed that it states this clearly on the website (in a drop down box), no mention of this on the booking confirmation or anywhere you would expect to see it! Informed the staff at the desk that I had no card to pay as I had intended to pay cash. As it was by now after 5pm I wasn’t able to go to the bank and lodge cash. I agreed to allow the hotel to hold the 1st nights payment on my card until the next day when I could lodge cash. Next day lodged cash and went down to pay to be told that the payment on my Amex card would only be released upon checkout (not what was agreed). Asked several times to speak to the manager only to be told that the person I was speaking to was in charge of the front desk and she would deal with the issue. Paid 2 nights while they tried to sort the hold on my other card. Sunday evening we arrived back to the hotel to change to go out for my birthday dinner. Our room hadn’t be serviced. My wife rang down to see why and was told that we hadn’t paid for the 3rd night. We then were expected to sit in the room whilst the housekeeper cleaned around us. At this stage I’d had enough and booked a room for our final night in a nearby hotel! Such a shame as the room and location were great, but I wouldn’t book another stay in any Novotel hotel. There are much more professionally run hotels in the vicinity.

Chain hotel experience

Ocena na stronie TripAdvisor 3.0/5

Weltenbummler2007 Opinia zatwierdzona w TripAdvisor

The hotel is well located close to the central Govt area, just opposite Westminster and the Houses of Parliament. However, its infrastructure needs maintenance and the service an upgrade. Key fittings appear worn-out and should be replaced. Dirt is only haphazardly removed. Overall, a so-so experience.

Great reception team

Ocena na stronie TripAdvisor 5.0/5

Billy B Opinia zatwierdzona w TripAdvisor

We were Beautifully looked after by Radha on the front desk, she went the extra mile, gave us great tips on where to go and arranged a special treat for my husband on his birthday. My daughter thought this was the ‘fanciest’ hotel we’ve ever stayed in, Thank you

Great novotel

Ocena na stronie TripAdvisor 5.0/5

Busker999 Couples - Opinia zatwierdzona w TripAdvisor

Excellent novotel, best we have stayed. Nice and easy bus from Waterloo or 20min walk. Easy check in. Fantastic room, very spacious with sofa bed and nicely decorated. Lots of storage space. Didn't have breakfast. Good craft beers too. Gktva good rate too for London

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 260 Liczba opinii 9.2/10 Lokalizacja
  • 1 464 Liczba opinii 6.7/10 Pokój
  • 1 384 Liczba opinii 8/10 Obsługa
  • 19 Liczba opinii 8.1/10 Internet
  • 832 Liczba opinii 6.8/10 Śniadanie
  • 717 Liczba opinii 5.6/10 Czystość
  • 421 Liczba opinii 4.9/10 Jedzenie
  • 292 Liczba opinii 3.9/10 Udogodnienia

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