Novotel Ambassador Seoul Gangnam 5 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 193

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Opis

O hotelu

  • Położony w dzielnicy Gangnam blisko stacji Sinnonhyeon i Coex, z łatwym dostępem do lotniska

  • 332 nowoczesne pokoje, z tego 12 biznesowych sal konferencyjnych dla do 400 osób

  • 4 luksusowe restauracje i bary oferujące różne kuchnie: od międzynarodowej do bistro

  • Stanowisko internetowe i darmowe Wi-Fi dla prowadzeniu biznesu w komforcie i prywatności

  • Zaplecze zdrowotne i relaksacyjne: basen, fitness, sauna, strzelnica golfowa

Nasze pokoje

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Lokalizacja hotelu

Novotel Ambassador Seoul Gangnam

130 Bongeunsa ro, Gangnam gu
06124 SEOUL
Korea, Republika

Pozycja GPS:37.505258, 127.028829

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 1 193

Ocena TripAdvisor  4.5/5  Liczba opinii: 2 149

Certyfikat Doskonałości 2023

Good Services

Ocena na stronie TripAdvisor 5.0/5

Vacation47525391162 Opinia zatwierdzona w TripAdvisor

The room here is clean thanks to the house keeping lady. The Concierge, Kevin Lee is very patient and helpful, help me to book kakao and my spa. Went extra mile to assists my enquires. Appreciate all the staffs here in Novotel for being helpful and patient in attending my queries. 5 stars for you all :)

Dear valued guest, Thank you very much for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay at Novotel Ambassador Seoul Gangnam and that our team, especially our housekeeping staff and Concierge, Kevin Lee, left such a positive impression on you. We'll be sure to pass along your kind words to them – they'll be delighted to hear that their efforts made a difference to your stay. Your compliments mean a lot to us, and we truly appreciate your recognition of our staff's helpfulness and patience. Your review and satisfaction are a great motivation for us to continue delivering exceptional service. Once again, thank you for choosing Novotel Ambassador Seoul Gangnam, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Warm regards, Jeanne Bessiere Guest Experience Manager

beyond expectations

Ocena na stronie TripAdvisor 5.0/5

Anne Munch J Opinia zatwierdzona w TripAdvisor

I just left the Novotel Amabassador Seoul Gangnam after having stayed there for three months! Extending my stay week by week, the reservation manager, Alex, went out his way to accommodate me and make me feel welcome. The concierge staff, especially Jeanne, and Pearley, and other wonderful concierges, answered any question I had, made me feel welcomed and at home, and initiated creating musuem and art itineraries for me. Staying for that long a time, I was cared for by the person cleaning my room, Angela, who left me with a sparkling clean room every day. She was indispensable to me, warm and engaging in meaningful conversations that brightened my day. Bella and Chloe were in charge of the executive lounge, where I spent hours working and enjoying the daily evening buffet daily. They too, made my stay so much more personable - as if among friends. I have been very impressed with the management of the hotel - the wonderful crew, the thorough cleaning, the accommodating front desk staff, the personable and helpful concierges, the excellent house keeping staff. Novotel Gangnam is a uniquely well run and well managed well hotel that I will always whole heartedly recommend to any traveler.

Dear Anne, Thank you immensely for choosing to stay with us at Novotel Ambassador Seoul Gangnam for an extended period, and for sharing such a glowing review of your experience. It brings us immense joy to hear that our team exceeded your expectations and made your stay truly memorable. I have already shared your review with all the team, thank you for mentioning us! We are thrilled to know that you felt like at home. You already know it but once again, it was a real pleasure to have you here with us, and Novotel Ambassador Seoul Gangnam will always be your second home! We hope to have the pleasure to welcome you again in the future, Sincerely, Jeanne Bessiere Guest Experience Manager

Great concierge services from Novotel Gangnam

Ocena na stronie TripAdvisor 5.0/5

lydiayhlau Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

I stay in Novotel Gangnam in a regular basis as the location is convenient and room is clean and well maintained. And I like the variety of the breakfast provided by Square. I recently stayed from Feb 26 to Feb 29. I like the efficient and polite services from the concierge very much. I met Pearly and a couple French ladies there. I lost my scarf in the lobby area and they would be able to quickly search and found for me. Pearly from HK is so nice who speaks Cantonese and Mandarin. She recommended a couple Korean Barbecue restaurants nearby. We went there and had a trial. We felt very fulfilled with the delicious Korean beef and affordable price

Dear Lydia, Thank you so much for sharing your recent experience at Novotel Gangnam. We are thrilled to hear that you consistently find our hotel to be convenient, clean, and well-maintained. Your kind words about our breakfast variety at Square are greatly appreciated. We strive to provide a diverse and satisfying dining experience for all our guests, and it's fantastic to know that you enjoyed it. We are particularly delighted to hear about the excellent service you received from our concierge team, especially from Pearly. We are proud to have team members like Pearly who go above and beyond to ensure our guests have a memorable stay. Your feedback is invaluable to us, and we look forward to welcoming you back to Novotel Gangnam on your next visit. Warm regards, Jeanne Bessiere Guest Experience Manager

Nice trip!

Ocena na stronie TripAdvisor 5.0/5

Maps705180 Opinia zatwierdzona w TripAdvisor

The room was neat. Everyone I accounted were very friendly and accommodating. Especially, I'm so grateful for Isabelle who helped me make my reservation. She was so kind and careful in every process. concierge staffs were also kind and thanks to the reception staff for free room upgrade. I really appreciate it. Thanks to all, we traveled happily!

Dear valued guest, Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you found your room to be neat and that our team members exceeded your expectations in providing friendly and accommodating service. Your recognition of Isabelle's assistance in making your reservation is truly appreciated. We will make sure to pass on your kind words to her, as well as to our concierge and reception teams. It's fantastic to know that their dedication to guest satisfaction made your stay memorable. We are delighted that you enjoyed your complimentary room upgrade and that it contributed to your happiness during your travels. Providing exceptional experiences for our guests is at the core of what we do, and we are grateful for the opportunity to have been a part of your journey. We look forward to welcoming you back to our hotel in the future. Warm regards, Jeanne Bessiere Guest Experience Manager

Great Location, everything else pretty terrible.

Ocena na stronie TripAdvisor 2.0/5

Travel19848023417 Opinia zatwierdzona w TripAdvisor

Stayed at this hotel for 8 nights. The interior is okay- but very very dated. My first room was horrible. The bath tub was old, with the shower curtains sticking to you when you bathe. Requested to be transferred to another room with no bath tub, which was way newer and cleaner. Pros: It was nice that the TV had netflix, and the location was good. People at the reception/lobby were super nice and helpful. Cons: Inconsistent service. Called the front desk 3 times in the evening and no one could speak english or offer any support with no option of transferring me to someone. This should be the bare minimum for an international hotel. Moved to the Grand Hyatt Yongsan for the next 6 nights, and it was like day and night difference in terms of service and reliability.

Dear guest, Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We're pleased to hear that you found our location convenient and enjoyed the amenities such as Netflix on the TV. Additionally, we appreciate your kind words about our lobby staff; providing excellent service is something we strive for every day. However, we apologize for the inconsistencies you experienced during your stay. It's disheartening to hear about the issues with the initial room and the challenges you faced when contacting our front desk by night. Rest assured, we are addressing these concerns internally to ensure a smoother experience for all our guests. Our team is trained to communicate effectively in English, and it's possible you may have encountered one of our trainees during your calls. We will reinforce education and training to avoid any similar incidents in the future. We're truly sorry that we didn't meet your expectations during your time with us. Your comfort and satisfaction are of the utmost importance to us, and we regret any inconvenience caused. We appreciate your feedback and hope to have the opportunity to welcome you back in the future, where we can provide you with the excellent service and accommodations you deserve. Warm regards, Jeanne Bessiere Guest Experience Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 429 Liczba opinii 9.3/10 Lokalizacja
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  • 203 Liczba opinii 8.2/10 Czystość
  • 167 Liczba opinii 8.6/10 Śniadanie
  • 166 Liczba opinii 6.6/10 Komfort

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