Novotel Brussels off Grand'Place 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 2 708

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Opis

O hotelu

  • Tout proche de la Grand-Place et de la gare centrale

  • Obok Grand Place i głównego dworca kolejowego

  • Pokoje rodzinne są przystosowane dla dzieci i pomieszczą maksymalnie 4 osoby.

  • Pyszny bufet śniadaniowy.

  • Darmowa szybka sieć WIFI w pokojach i miejscach publicznych dostępna przez całą dobę

Nasze pokoje

Lokalizacja hotelu

Novotel Brussels off Grand'Place

120, rue du Marché Aux Herbes
1000 BRUKSELA
Belgia

Pozycja GPS:50.846302, 4.354746

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 2 708

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 495

Executive or Superior bathroom?

Ocena na stronie TripAdvisor 4.0/5

MelvinKerracher Opinia zatwierdzona w TripAdvisor

Very nice hotel, very good location, quiet room, very good breakfast, nice staff. We booked 'executive room', based on the pictures with modernised bathrooms. Our executive room had an older bathroom that is in the 'superior room' pictures. In other words we didn't exactly get what we paid for. I told this to a person at reception who was sympathetic but it wasn't really a solution.

Dear Melvin, Thank you for your feedback. We're delighted to hear that you enjoyed our prime location, the tranquility of your room, and our sumptuous breakfast offerings. It's also gratifying to know that our staff's dedication to service made a positive impression. We sincerely apologize if the bathroom in your executive room did not meet the expectations set by the images you viewed. While our recent renovations have refreshed many areas, including our ground floor, it seems there was a discrepancy in the room you received. Please rest assured that we strive to provide accurate representations of our accommodations to all our guests. We're grateful for your kind words about the value and service you received during your stay, and we hope that these aspects, along with our commitment to guest satisfaction, encourage you to consider us for future visits. It would be a pleasure to have you return on another occasion. All the best, Jurgen Van der Haegen, General Manager

You get what you expect

Ocena na stronie TripAdvisor 4.0/5

miltosapostolidis Opinia zatwierdzona w TripAdvisor

When you choose to stay in a Novotel hotel, you know what you`ll find , regardless of which city/country you are. This also applies to this particular hotel. Very nice inside and out, clean, large functional rooms, excellent sleep quality, willing to help staff at the front desk, quality breakfast (and with healthy options), what else? Excellent location, close to everything! Highly recommended!!

Dear Apostol, Thank you for this feedback concerning your recent visit. We're thrilled to hear that our central location met your expectations and provided convenience during your stay. Our team is also delighted that you found our service to be helpful, as we strive to make every guest's experience enjoyable. It's wonderful to know that our breakfast selection added a positive start to your day. While we take pride in our hotel's cleanliness and functional rooms, we note your mention of excellent sleep quality, which is a testament to our commitment to guest comfort. However, I noticed that there were no negative comments in your review, which we sincerely appreciate. Once again, thank you for highlighting our hotel's cleanliness, the functionality of our rooms, and our friendly staff. We hope we have the pleasure of seeing you on future occasions. Best regards, Jurgen Van der Haegen, General Manager

Very good and nice in deed, 2 to 3 minutes walking distance to most attraction, save money on transport

Ocena na stronie TripAdvisor 4.0/5

Wanderer62612561448 Rodziny - Opinia zatwierdzona w TripAdvisor

l would say very good location and nice room, and they cater all type of needs but make sure to book early as this place is hot and happening. meaning to say lota of shops , shopping , eating to experience. no cons for this hotel as l really loved it with my family stay

Dear Wander, We thank you for this kind review. It's wonderful to hear that our prime location contributed positively to your family's stay, allowing for convenient exploration and enjoyment of the local attractions. We're also delighted that the room accommodations met your diverse needs and that your early booking enhanced your visit. Thank you for highlighting the vibrant shopping and dining experiences that surround us. The entire team look forward to welcoming you back on a future visit. Kind regards, Jurgen Van der Haegen, General Manager

It was great

Ocena na stronie TripAdvisor 5.0/5

PeterMathijssen Rodziny - Opinia zatwierdzona w TripAdvisor

I was surprised by how my stay at the hotel went. I read several more negative visits but my was excellent. Great room, great service, great location. What more do you want. Hoping to book the hotel again next year.

Dear Mathijs, It's a real reward to receive such a great review. We're thrilled to hear that you found our room accommodations and service to be excellent, reflecting our dedication to comfort and guest satisfaction. It's also wonderful to know that our prime location contributed positively to your stay, placing you in the heart of Brussels with easy access to the city's attractions. The positive remarks on our cleanliness standards are greatly appreciated, as we strive to maintain impeccable levels of hygiene for our guests. We would love to welcome you back on many more occasions. Best wishes, Jurgen Van der Haegen, General Manager

The worst Novotel

Ocena na stronie TripAdvisor 1.0/5

Se K Opinia zatwierdzona w TripAdvisor

The location is the best, but that’s it. Staffs are kind, but just kind they do nothing for you. Very dirty room. I also couldn’t find clean dishes in the morning buffet. When i arrived at my room, there were only one bottle of water. Only hot water, too hot so we had to take a shower. We were 3, but towels were 2 for people. I asked to fix shower, a staff came but he said he couldn’t fix it then he did nothing. Finally i had to go down to the robby then ask to change room tomorrow. Next morning the hotel gave a new room, but there were towels that someone used towels for only 1person.Finally I got angry and I complained strongly. They promised the room would be clean when i arrived in the afternoon. However when I came back to my room the used towels were still there!!!! Finally now i know it was a racism, if it’s not how they can explain it~ just lazy?? I read the novotel policy. Guests have the right not to be discriminated.I want some compensation.

Dear Guest, Thank you for taking the time to provide this feedback. We're delighted to hear you appreciated our prime location, right in the heart of Brussels, and our team's courteous service. At the same time, we regret to hear your stay did not meet all your expectations. We assure you that cleanliness is a top priority for our hotel, and we have a dedicated housekeeping team ensuring daily room refreshment. Additionally, our breakfast buffet is designed to cater to varied tastes with an extensive selection of hot and cold options. We apologize for any inconvenience with the room amenities. Our hotel aims to provide sufficient towels for all guests, and complimentary water is provided upon arrival in executive rooms and suites. Please rest assured that we treat all guest feedback with the utmost seriousness. We are an inclusive establishment that prides itself on serving guests from around the world with equal respect and attention. We hope to welcome you back on future occasions. Best regards, Jurgen Van der Haegen, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 785 Liczba opinii 9.7/10 Lokalizacja
  • 1 581 Liczba opinii 7.4/10 Pokój
  • 1 351 Liczba opinii 8/10 Obsługa
  • 15 Liczba opinii 6.6/10 Internet
  • 853 Liczba opinii 7.9/10 Śniadanie
  • 569 Liczba opinii 7.7/10 Czystość
  • 364 Liczba opinii 4.9/10 Udogodnienia
  • 332 Liczba opinii 6.2/10 Klimat

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