Novotel Ottawa City Centre 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 2 169

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Opis

hotel certyfikowany ALLSAFE

O hotelu

  • Free WiFi, work space, LCD TV, mini cooler, Nespresso coffee maker

  • Naturally lit indoor pool, gym

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Uniqlo in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Nasze pokoje

Lokalizacja hotelu

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa
Canada

Pozycja GPS:45.425818, -75.689128

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

THE ALBION ROOMS RESTAURANT

From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 2 169

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 994

Great trip but hotel needed work

Ocena na stronie TripAdvisor 4.0/5

Lisa I Opinia zatwierdzona w TripAdvisor

Overall hotel was ok, not spectacular Our room was not cleaned once even though we left the sign on our door to di so. Plus, it would have been helpful to have a but more access to controlling the heat in the room. When checking out, the lady at the counter was rude to me when I gave her back the room key

Dear Lisa, Thank you so much for taking the time and leaving a comment regarding your stay at Novotel Ottawa. We are sorry to hear that your experience did not meet your expectations. We do not have any signs to leave on the door nob to request a cleaning, we do only have DND for do not disturb in those cases we are not allowed to enter the room and clean it. Do you mind providing more details regarding the checkout experience so that I can run an internal investigation? since most of the mornings, I am the only lady at the front desk helping my guest service agents with check out. Once again we thank you and look forward to hearing from you. Regards, Sona Abbasi Front Office Manager

Disappointed

Ocena na stronie TripAdvisor 2.0/5

Torontocanucker Opinia zatwierdzona w TripAdvisor

Disappointing experience. Forgot my night-shirt on the back of the bathroom door. Hotel wants $94 to ship to another city in Southern Ontario. I mean come on, it weighs about 1/2 lb and would cost no more than $10 to mail. Gouging in the highest degree. Beware, this hotel allows dogs and we were awoken 2 nights in a row with dogs barking in the next room in the middle of the night. Not a good situation at all. At least put all the dogs on the same floor! The parking situation is terrible. Very inconvenient and expensive to have to park at the Rideau Centre. Will not be staying at this hotel again.

not happy with Novotel.

Ocena na stronie TripAdvisor 3.0/5

Temi D Opinia zatwierdzona w TripAdvisor

The hotel itself was nice. However, they didn't let us know in advance about the underground parking was under construction. We pulled into the lot and got stuck in the parking lot. The door wouldn't open to let us out. We asked for help and that didn't happen so fast. We finally got out and were told to park across the street in the other lot. This lot was okay, but ended up costing us $50.00. Many guests were complaining about the parking. It was very cold and snowy. We ended up parking our car and taking uber. Our hotel room was okay, but no where to put your clothing, no dressers, except for a small closet. Next time we visit Ottawa, we will look for another hotel.

Dear guest, Thank you for taking the time and leave us a comment regarding your stay at Novotel Ottawa. We are sorry to hear that your experience did not meet your expectations. The parking below us is public and we do not own parking it is closed with a last-minute notice due to their construction going on. if you decide to give us another chance to serve you better, please get in touch with them directly at sonaabbasi@novotelottawa.com and I will make it up for your next stay. We apologize again for your experience and look forward to hearing back from you. Regards, Sona Abbasi Front Office Manager

Great Location For Walkers

Ocena na stronie TripAdvisor 4.0/5

Thorax28 Opinia zatwierdzona w TripAdvisor

The hotel is perfectly situated for walking and sightseeing. The staff were friendly and helpful. My room was very small but good for one person. Bathroom small but shower is excellent. Bed comfortable. Two pillows had a smell of unwashed hair. Highlight was being steps to the fantastic Ottawa Art Gallery.

Dear guest, I would like to thank you for taking the time to share your experience with us. We are very pleased to read how much you enjoyed some aspects of your stay and especially the hotel's location. We look forward to welcoming you back next time your travel plans include The Novotel Ottawa! Bests, Sona Abbasi Front Office Manager

Hairs and stains, oh my!

Ocena na stronie TripAdvisor 3.0/5

jason_riley Opinia zatwierdzona w TripAdvisor

As others have noted, the hotel is located next door to the Rideau Centre shopping mall and is a short walk from the Byward Market and other attractions. But, it's worth noting that there are also several shelters nearby and a lot of homeless people around. I left the car across the street at the convention centre parking garage, which is more spacious than the hotel's garage (and unless you need in/out privileges, it's cheaper). Check-in was quick and efficient. The room was very small, but I didn't need a lot of space. There were plenty of outlets, a safe and a small fridge. I was disappointed that the room was not very clean. There were hairs in the sink and on the bathroom floor and a mystery stain on the bed sheet. The room was relatively quiet overnight but I don't know how many other rooms on the floor were occupied. Overall, this is a good hotel that I would have given an extra point to if not for the cleanliness of the room.

Dear Jason, Thank you for taking the time and leaving a comment regarding your stay at Novotel Ottawa. We are happy to hear that some aspects of your stay met your expectations and please accept our sincerest apologies for the inconvenience that you experienced regarding the cleanliness. I tried to find your booking and room number however you haven't been booked under Jason Riley in our hotel, if you do not mind, please let me know what were the last name and first name that you were booked so that I can find the booking the take the necessary measurements regarding the complaint. Once again we appreciate your comments and review and looking forward to hearing from you. Regards, Sona Abbasi Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 010 Liczba opinii 7.8/10 Lokalizacja
  • 1 225 Liczba opinii 6.6/10 Pokój
  • 999 Liczba opinii 7.8/10 Obsługa
  • 14 Liczba opinii 3.2/10 Internet
  • 577 Liczba opinii 7.2/10 Czystość
  • 535 Liczba opinii 5.2/10 Komfort
  • 308 Liczba opinii 7.8/10 Śniadanie
  • 285 Liczba opinii 4.4/10 Udogodnienia

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