Novotel London West 4 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 2 448

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Opis

hotel certyfikowany ALLSAFE

O hotelu

  • 33 sale konferencyjne spełniające wszelkie wymagania organizatorów

  • Darmowa sieć WiFi we wszystkich pokojach

  • Świetnie wyposażone centrum fitness

  • 3 minuty spacerem od stacji metra Hammersmith

  • Kilka przystanków metrem od domu towarowego Harrods i Hyde Parku

Nasze pokoje

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Lokalizacja hotelu

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDYN
Wielka Brytania

Pozycja GPS:51.492115, -0.219759

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.9/5  Liczba opinii: 2 448

Ocena TripAdvisor  4.0/5  Liczba opinii: 5 264

Artisan was great

Ocena na stronie TripAdvisor 5.0/5

need4if Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Another great stay. Another great welcome by Erald. Thank you very much for making us feel great when we visit novotel in Hammersmith. It is always a pleasure to be there. Great effort with the Artisan restaurant. Congratulations to the chef and the staff for their great food and service.

Dear Need, Thank you for this feedback concerning your recent visit. We're delighted to hear that Erald provided you with a warm welcome and that your stays continue to be enjoyable. It's wonderful to receive your compliments on the Artisan restaurant; our chef and staff will be thrilled to know that their efforts in delivering great food and service are appreciated. We look forward to a return visit from you in the future. Best wishes, Odhi Johanes, Senior Guest Relations

Convenient. Rooms are tired but a good size for London

Ocena na stronie TripAdvisor 3.0/5

Susan T Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

The hotel is well positioned in Hammersmith. Easy access to the underground and bus station. I booked a superior room but it was very tired and basic. Cleaning was ok. There were a couple of dubious hairs in the bathroom when I arrived and behind the door was dusty. There was also an unpleasant stain on the carpet. The bathroom needed refurbishing. I was pleased to have a bath but it was exceptionally small and very narrow. The sound proofing worked very well and was essential as the room overlooked the busy A4 Hammersmith flyover but the air conditioning made the room very dry and I woke up with a sore throat both mornings. Breakfast was ok. A reasonable selection served buffet style. Good selection of fresh fruit. I was staying for business and attending a conference downstairs so it was very convenient and a perfectly adequate stay.

Dear Susan, Thank you for your review. We are delighted that our location was perfect for your needs. However, we are sorry that not all aspects of your stay met your expectations. We do carry out maintenance whenever necessary to keep our rooms up to date. However, we have noted your comment to be reviewed. We do try to maintain our high standards and are sorry that you experienced anything less during your time with us. Please do not hesitate in making us aware of any issues so that we may have these addressed at the time. We hope to welcome you back in the future. All the best, Odhi Johanes, Senior Guest Relations

Good with some drawbacks.

Ocena na stronie TripAdvisor 4.0/5

Derek S Couples - Opinia zatwierdzona w TripAdvisor

We enjoyed our stay. Our bedroom was spacious, clean and comfortable just a lack of a rubber seal on the screen over the bath which meant water escaped on to the floor when taking a shower. One drawback is that Reception did not answer the phone when calling from home and from our hotel room which could be a problem in an emergency. Also, at Reception everyone had to wait quite a long time while the staff processed their requirements. Due to a change of plans we had separately booked 2 consecutive nights and wished to ensure we retained the same room. This seemed to pose particular difficulty to process. We had not realised that the main restaurant was closed on Sundays so we had a meal in the Bar which was OK. The next night we just stood at the bar to order and collect our drinks and the bar person attempted to charge a 12% service charge! The breakfast had a very good range of choices though the hot food was not very hot. A thing to avoid is being seated next to where the waiters deal with used dishes. The hotel is conveniently situated for buses and underground.

Dear Derek, Thanks for your comment about your stay. We're pleased to hear that you found your room spacious, clean, and comfortable, which is a testament to our dedication to providing pleasant accommodations. Our central location near public transport options is indeed one of the features that we take pride in, and we're glad it contributed positively to your stay. We regret to hear about the challenges you faced, including the unattended phone at Reception and the wait times you experienced. Please be assured that we are continually working on improving our guest services. Regarding the closure of the main restaurant on Sundays, we hope our Lounge Bar provided a satisfactory alternative, and we apologize for any confusion regarding the service charge at the bar. We have noted your feedback on the breakfast temperature and the seating arrangement to ensure a more enjoyable dining experience. We truly appreciate your compliments on the diverse breakfast options and hope that this, along with our other amenities, will encourage you to consider us for your future stays. We look forward to welcoming you back in the future. Best wishes, Odhi Johanes, Senior Guest Relations

Two night stay

Ocena na stronie TripAdvisor 4.0/5

Dushkas Rodziny - Opinia zatwierdzona w TripAdvisor

We stayed for two nights. Comfortable room for three adults but disappointed only two cups, refreshments for two and two bathrobes and slippers. Good temperature control. The receptionist was helpful and friendly. We paid for the breakfast on one morning but were not that impressed with what we got for the cost. It was not very hot, the sausages were tasteless and bacon soggy. Half the price is a restaurant a few minutes walk away called turtle bay for breakfast or brunch and much nicer. We were there as one of our party was going to the convention. It was so busy and the bar tables had a lot of glasses and litter that had not been cleared away. We stayed in our room as much more peaceful! We could hear people running up and down the corridor and talking but only when they shouted or ran with heavy feet! Parking was convenient but expensive- £75! I usually email reception or use an app to order room service. This was not available at this hotel, which was surprising. We emailed front desk to ask the time of breakfast and got a response 36 hours later. Before we came it took about 48hours to get a response to the email we sent asking about early check in. I would have expected a large hotel as this, at the price, to be more responsive and up to date with technology.

Dear Dushka, Thank you for your kind feedback on your stay. It's delightful to hear that you found our receptionist to be helpful and friendly, as we strive to ensure our team provides excellent service. We also take pride in our comfortable rooms with effective temperature control for a pleasant stay. We regret to hear that certain aspects of your stay did not meet your expectations. Our breakfast aims to offer a variety of high-quality options, and we're saddened that it did not live up to this during your visit. For the inconvenience with the room amenities, we typically provide additional items upon request and would be more than happy to accommodate similar needs in the future. We acknowledge that our parking service provides convenience, although it comes with a charge as noted in our hotel information. Lastly, we are continuously working to improve our communication channels and appreciate your feedback on the responsiveness of our team. We're glad that the tranquility of our rooms provided you with a peaceful retreat from the bustling convention activities. We hope to welcome you back. Best wishes, Odhi Johanes, Senior Guest Relations

Highly recommended

Ocena na stronie TripAdvisor 5.0/5

Arbootnoot Opinia zatwierdzona w TripAdvisor

Stayed for two nights on 12th February and was in an Executive Room on the 9th Floor. The room could not have been cleaner and the housekeeper who serviced the room after night one was very friendly and attentive to detail. Breakfast was brilliant with loads of choice and all very warm. Nayra at Reception couldn't have been friendly. Only 5 mins from the tube and bus station and local shops. Brilliant spot and definitely worth the visit

Dear Guest, Thank you for your review. We are very glad that everything met your expectations during your stay. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are also pleased you were able to make the most of our tasty breakfast buffet, an ideal way to help start the day and our convenient location. We all hope that we'll be able to welcome you back. Best wishes, Odhi Johanes, Senior Guest Relations

Partner: TripAdvisor

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