Sofitel Lyon Bellecour 5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 941

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Opis

O hotelu

  • Restauracja gastronomiczna: Les 3 Dômes, panoramiczny widok i lokalne produkty

  • Śniadanie bufetowe z panoramicznymi widokami

  • W centrum miasta Les Clés d'Or Concierge jest do Twojej dyspozycji

  • Zabiegi Biologique Recherche i masaże Deep Nature

Nasze pokoje

Lokalizacja hotelu

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
Francja

Pozycja GPS:45.754188, 4.834351

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

LES 3 DOMES

Witamy w Les 3 Dômes! Cieszymy się, że znów jesteśmy otwarci. Zapraszamy do miejsca, gdzie życie jest proste i nieskomplikowane. Do zobaczenia wkrótce!

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.4/5  Liczba opinii: 2 941

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 682

Wonderful. Great hotel with great service

Ocena na stronie TripAdvisor 5.0/5

andrewgG3269AQ Couples - Opinia zatwierdzona w TripAdvisor

We cam for the rugby and my wife is. Currently disabled. The concierge team Sebastian paul8be kara were as good as it gets. Helpful and intelligent. Well done for a complex rugby job. Eslene was polite and helpful with breakfast Our room - get a view of the rhone- was spacious and comfortable. Altogether a great hotel experience.

Old, decrepid, very dated, depressing hotel. Don’t book without reading

Ocena na stronie TripAdvisor 1.0/5

JocelynMFB Opinia zatwierdzona w TripAdvisor

Please know that this hotel has not been renovated since it was built in the 1950’s. A staff member told me it was the first Sofitel to open, and will be the last to be renovated. It is a dreadful, dated, decrepid hotel that the Sofitel management should close immediately. I booked it thinking it was, of course, up to the usual Sofitel standard. How unfair to let people think that. Unless it’s the cheapest or only hotel left in Lyon, please do not book this hotel. The staff, however, is excellent.

Dear Guest, Thank you for your comments about your stay at the Sofitel Lyon Bellecour. We were very surprised and attentive to your comments, as it seems that there was a misunderstanding during your interactions with our team, as the statements related in your review are not exactly in line with our hotel's profile. Nevertheless, we deeply regret that our hotel did not live up to your expectations. We strive to provide a comfortable and enjoyable experience for all our valued guests and we sincerely apologize for not having met your expectations. Thank you for telling us how pleased you were with the excellent service provided by our dedicated team. We hope you will give us another opportunity to serve you better in the future and provide you with a better experience. Yours sincerely, Claire Quality Manager

Running low on staff and room smells

Ocena na stronie TripAdvisor 2.0/5

Guilherme R Rodziny - Opinia zatwierdzona w TripAdvisor

I travelled to Lyon with my wife and kids. We arrived later during our check in day (16hes) and the second room was not ready.. after we went out and returned later, finally we got the second key. When we entered the room there had a terrible smell apparently of cigarette and some sent trying to hide the smell. They should have had changed us from the room instead of delaying our checkin.. After this event, we tried to have dinner at the hotel restaurant and the maître was very impolite and said that were not more tables available even for guest of the hotel, even when it was clear that he could easily accommodate 4 (2 kids) in a table that were for 3. Clearly they are running low in staff compromising service.

Dear Guilherme R, Thank you for taking the time to share your experience with us. We regret that your stay at the Sofitel Lyon Bellecour did not live up to your expectations and would like to extend our sincere apologies for any inconvenience you may have experienced. We have communicated with you personally following your experience and sincerely hope that you will give us another opportunity to better serve you in the future. Sincerely, Claire Quality Manager

Accor Museum

Ocena na stronie TripAdvisor 2.0/5

Southerncut Couples - Opinia zatwierdzona w TripAdvisor

One of the first Sofitel properties in the world but I am afraid on it’s last legs. If the building is not upgraded and soon the title of Sofitel and 5 star must be removed as this property will continue to inflict embarrassment on both the Sofitel and Accor brands. I feel for the staff who are now trying to do the best they can with what is a very dated product. This comes across in the check in experience which on arrival all be it a couple of hours before 4 we were basically told to go away. Accor status or not staff should still do there best to accommodate customers. Maybe take all the staff to the Asia Pacific region and see how style service and quality of Accor properties can be achieved. A premium experience is expected with the Sofitel brand this was our worst experience this trip to Europe including ibis, ibis styles,Novotel and other Sofitel properties.

Dear Southerncut, Thank you for your feedback on your recent stay at the Sofitel Lyon Bellecour. We sincerely regret to read that your experience did not live up to your expectations and would like to offer you our sincere apologies. Please be assured that we take into account all of our guests' comments and incorporate them into our continuous improvement process to ensure a pleasant stay for all of our guests. Our teams are dedicated to the well-being of our guests and are committed to providing a high quality experience with the highest standards of service and we regret to hear that you were not satisfied with the service you received during your stay. We truly hope that despite this disappointment, you will give us another opportunity in the future to provide you with an unforgettable experience. Yours sincerely, Claire Quality Manager

Deferred maintenance!

Ocena na stronie TripAdvisor 2.0/5

Hockeydad900 Opinia zatwierdzona w TripAdvisor

We stayed at the Sofitel Bellecour two nights based on positive reviews, good location and recommendations of friends who had stayed there in the past. Unfortunately the hotel is in serious need of renovation. The first room we were given looked like it had not been redecorated since the '60s and the AC did not work. We were then given another, nicely renovated room, but the AC still did not work. After several visits from their engineer, it produced a tepid stream of air but never really cooled the room, so we just left the windows open most of the time. The staff was helpful and friendly and did what they could but it is clear that they can't do much to solve these issues without a significant investment by the owners in updating this property.

Dear Hockeydad900, We would like to thank you for your confidence and for taking the time to leave us this comment following your stay at the Sofitel Lyon Bellecour. We are very sorry to hear of your disappointment following your stay with us. We truly regret that the decoration of the first room did not live up to your expectations and that an incident with our air conditioning system affected your stay. We would like to offer you our most sincere apologies for not having met your expectations during this stay. Thank you for your comments addressed to our teams, who do their utmost every day to offer you an exceptional stay. We sincerely hope that you will place your trust in us again to make you experience a most pleasant Sofitel stay. Sincerely, Claire Quality Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 1 460 Liczba opinii 6.4/10 Pokój
  • 1 590 Liczba opinii 9.2/10 Obsługa
  • 15 Liczba opinii 7.6/10 Internet
  • 597 Liczba opinii 4.6/10 Klimat
  • 474 Liczba opinii 8.4/10 Jedzenie
  • 457 Liczba opinii 8.9/10 Śniadanie
  • 345 Liczba opinii 4.8/10 Udogodnienia

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