Novotel Le Mans 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 1 234

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Opis

O hotelu

  • Swimming pool and terrace fully renovated in 2018

  • Restaurant with views of the garden, the pool and the river

  • 3391 sq. ft (315 m²) of meeting space, up to 200 people

  • Chromecast in all rooms to share your programs from your smartphone

  • Close to the Zoo de la Flèche

Nasze pokoje

Lokalizacja hotelu

Novotel Le Mans

Bords de L'huisne, Boulevard Robert Schuman
72100 LE MANS
France

Pozycja GPS:47.990715, 0.231485

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

LA CHICANE - BRASSERIE MAISON

Eat what you want when you want. Simple, healthy and tasty cuisine. Catering available at any time of day to satisfy your cravings. Escape from it all at the restaurant, terrace, bar or in your room.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 1 234

Ocena TripAdvisor  3.5/5  Liczba opinii: 843

Average

Ocena na stronie TripAdvisor 3.0/5

James B Opinia zatwierdzona w TripAdvisor

The outside of the hotel is dirty and uninviting. The main sign hasn't been cleaned in months and the path to the main door is dangerous and impossible to wheel a suitcase over? A small thing but seriously! Inside the main areas were clean and the restaurant wasnt bad ) no beef or veal on the menu which as the first table on a Saturday evening was poor. The toilets near reception were filthy and they looked like they hadn't been cleaned in weeks, plaster coming off the walls in the cubicle and dirty walls. Such a difference from the restaurant and communal areas. A lift that could only take 2 people - again not a huge issue but as a family annoying. The staff were very pleasant but someone needs to look at it with fresh eyes and focus on the basics of the user experience.

Hello, We would like to thank you for taking the time to provide us with feedback following your stay in our establishment. We have taken note of the points on which we can improve to ensure that your next stay goes as smoothly as possible and have shared them with the various departments concerned. We look forward to welcoming you back very soon, so that you can see the improvements for yourself, Best regards, Costumer team

Could do a LOT better

Ocena na stronie TripAdvisor 2.0/5

ladyscribe Opinia zatwierdzona w TripAdvisor

I use Accor group because of their reputation. Le Mans needs a better housekeeper. Superior room had net curtains hanging off the rail in several places and the windows were filthy. No tissues first night and just enough shampoo in shower for one of us to use. The bathroom had the holes in the wall where the hooks should have been and there was no full length mirror. Restaurant ok...first time no hard copy menus...you had to use a QR code to find them...but they were written on blackboards if you did not have a smartphone and owing to the number of times I saw the boards being taken to tables, that encompassed a lot of people. Breakfast good in supplies, but lots of ingrained dirt round the coffe machine base...legacy of quick and not effective cleaning.

Dear Guest Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Average stay, poor service in restaurant

Ocena na stronie TripAdvisor 3.0/5

jfarrell8 Rodziny - Opinia zatwierdzona w TripAdvisor

Average hotel, rooms were ok, beds comfy but a very expensive restaurant for very average food and really poor service, Really just a stop off hotel for long drive to south of France. Ok for one night but eat elsewhere.

Bonjour, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Le Mans. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous avons bien noté les points sur lesquels nous pouvons nous améliorer afin que votre prochain séjour se passe au mieux et les partageons avec l’ensemble de l’équipe. Nous espérons avoir le plaisir de vous revoir bientôt parmi nous afin que vous constatiez par vous même les améliorations. Bonne journée,

Novotel Le Mans

Ocena na stronie TripAdvisor 3.0/5

davidstrawford Couples - Opinia zatwierdzona w TripAdvisor

We stayed at this hotel twice within 10 days, on outward and inward legs of our vacation. We found check in process to be somewhat disjointed, we completed online check in but that made no difference to the speed at check in, it always used to. My wife was extremely disappointed at the availability of gluten free food in the restaurant. On first leg she was advised that the frites were gluten free, on the return leg she was advised that they were not as same fryer used for gluten products. Simple fix your hotels should install a separate fryer.

Bonjour, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Le Mans. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous avons bien noté les points sur lesquels nous pouvons nous améliorer afin que votre prochain séjour se passe au mieux et les partageons avec l’ensemble de l’équipe. Nous espérons avoir le plaisir de vous revoir bientôt parmi nous afin que vous constatiez par vous même les améliorations. Bonne journée,

A very good overnight

Ocena na stronie TripAdvisor 4.0/5

John H Couples - Opinia zatwierdzona w TripAdvisor

This hotel seems to be aimed at business and families, but that was fine. The ladies at the reception table spoke English and our room was very good with what may be the most comfortable bed we have ever experienced! Wifi worked well, dinner was fine and the 'continental' breakfast was excellent. Good value, clean and well appointed, good food, we would be happy to stay here again.

Dear Holiday096, We very much appreciate your comments regarding your stay at the Novotel Le Mans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Service client

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 233 Liczba opinii 7.8/10 Lokalizacja
  • 702 Liczba opinii 5.7/10 Pokój
  • 710 Liczba opinii 8.2/10 Obsługa
  • 16 Liczba opinii 7.1/10 Internet
  • 435 Liczba opinii 5.2/10 Jedzenie
  • 279 Liczba opinii 4.2/10 Czystość
  • 275 Liczba opinii 7.2/10 Śniadanie
  • 257 Liczba opinii 5.7/10 Klimat

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