Mercure Reims Parc des Expositions Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 1 080

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Mercure Reims Parc des Expositions Hotel - Image 1
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Mercure Reims Parc des Expositions Hotel - Image 3
Mercure Reims Parc des Expositions Hotel - Image 4
2 rue Gabriel Voisin, BP 308, 51688 REIMS, France

Opis

O hotelu

  • A 10-minute drive from Rheims Champagne-Ardenne TGV train station

  • Fine dining

  • New Mercure bedding

Nasze pokoje

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Lokalizacja hotelu

Mercure Reims Parc des Expositions Hotel

2 rue Gabriel Voisin, BP 308
51688 REIMS
France

Pozycja GPS:49.2357, 4.070269

Telefon
Faks +33 3 26 85 64 72

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

L'ArTdoise - Brasserie Maison

Our Brasserie Maison, in the heart of the Ecoparc business center, is a friendly, gourmet destination. Our chef combines all the classic dishes and regional specialties that only he knows how to make.

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Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.3/5  Liczba opinii: 1 080

Ocena TripAdvisor  3.5/5  Liczba opinii: 251

Horrendous experience will never return

Ocena na stronie TripAdvisor 1.0/5

Smurfetta1977 Opinia zatwierdzona w TripAdvisor

Hotel manager failed to acknowledge my complaint and still will not acknowledge my request to refund our breakfast X4 that we paid for upon check-in, that we did not eat. We did not go for breakfast due to being served (and unknowingly eating!!) raw chicken in the restaurant the night we stayed. I vomited as soon as I realised. We did not trust the restaurant after this incident. We spent over 300 euros in this hotel for one night and the final night of our holiday was completely ruined. This was our 3rd year staying here on the way back from a ski trip. Never again.

Dear Madam, We would like to inform you that after a thorough investigation by our teams, we are getting back to you. A response has been sent to you on the Booking.com messaging system, granting you the refund you requested for the breakfasts not consumed in addition to the dishes offered because of the cooking problem you encountered, as well as your child's menu. The safety and well-being of our customers is our absolute priority, and we take these concerns very seriously. For this reason, we sincerely apologise. Your experience does not reflect the high standards we strive to maintain in terms of service quality and food safety. We fully understand how upsetting this situation may have been, and once again apologise sincerely for any inconvenience caused. We thank you for informing us of this situation and sincerely hope that we will have the opportunity to welcome you back in the future and provide you with the same experience as in previous years.

Super

Ocena klientów 5.0/5

Jacek Pobyt służbowy - Opinie potwierdzone ALL

Rewelacja

Drodzy goście, Bardzo dziękujemy za wspaniałą recenzję naszego hotelu! Cieszymy się, że jesteście zadowoleni ze swojego pobytu i mamy nadzieję wkrótce zobaczyć się z Wami ponownie! Pozdrawiamy, Lucie / Guest Relation

Caring, smiling efficiency left a good impression

Ocena na stronie TripAdvisor 5.0/5

Jim T Opinia zatwierdzona w TripAdvisor

You know a hotel has caring staff when there's an unexpected torn hamstring in the tour group. The ice packs came out and the staff could not have been more helpful. Caroline, on the front desk, leads by example with her smiling efficiency. The bar staff went above and beyond during a very busy and thirsty period for our 42-strong Australian tour group during the Rugby World Cup. It makes a difference when you turn up at a chain hotel and it's a step above others in the chain. A positive experience and the omelette will certainly win your applause.

Dear guest, Thank you for your kind comment. It's with great pleasure that I shared your comment with our team, in particular with Caroline, who is always motivated to meet and exceed our customers' expectations. Your comments are a reward for the daily work of our teams, who are committed to offering a warm and friendly service. We look forward to seeing you again soon. Best Regards

Oh dear!

Ocena na stronie TripAdvisor 3.0/5

mike c Couples - Opinia zatwierdzona w TripAdvisor

My error as I thought I had booked the Mercure in the city not the one on an industrial estate!.. had to use taxis so that added to our stay.. hotel tries to be quirky or I would say confusing.. find the reception etc.. however the biggest issue is the AC is broken and in this current heat is a disaster!.. staff are great but lesson learned!

Dear Mike C, First of all, we would like to apologize for the inconvenience you experienced during your stay at our hotel. We understand how essential it is to have efficient air conditioning, especially when temperatures are high, as you mentioned. Your feedback is very valuable to us, as it helps us to identify areas in which we can improve. We are pleased to inform you that since your departure, we have taken steps to resolve the problem you encountered with our air conditioning system. Our technical team has been working to make the necessary repairs, and we can now assure you that the air conditioning is working perfectly in all our rooms. We hope this won't prevent you from giving us another chance in the future. Please do not hesitate to contact us directly if you decide to return, so that we can ensure you have the most enjoyable stay. Yours faithfully

Would not recommend

Ocena na stronie TripAdvisor 2.0/5

nasr575 Rodziny - Opinia zatwierdzona w TripAdvisor

Arrived temp 34 degrees no water in room. Lift is so small you cannot fit trolley that had suitcases on it. Very expensive for poor quality of room booked half board you get two courses only limited menu food not good at all. Bathroom dreadful needs complete refurb. Hotel appears to be on industrial estate

Dear nasr575, Thank you for your comment following your stay in our hotel Mercure Reims Parc des Expositions. We have taken all your comments into account, as we no longer have bottled water in our rooms. However, a micro-filtered water fountain is available to our guests. We are sorry to hear of your dissatisfaction with the restaurant. The half-board formula includes two courses: starter/main course or main course/dessert from our entire menu. Your feedback on the dishes is passed on to the kitchen teams. We are located in the business center of reims, 10 minutes by car from the city center. Our location allows us to enjoy afternoons in the garden or by our swimming pool. Sincerely

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 262 Liczba opinii 8.5/10 Lokalizacja
  • 687 Liczba opinii 6.6/10 Pokój
  • 744 Liczba opinii 8.6/10 Obsługa
  • 8 Liczba opinii 2/10 Internet
  • 350 Liczba opinii 8.4/10 Klimat
  • 327 Liczba opinii 8/10 Śniadanie
  • 238 Liczba opinii 7.8/10 Udogodnienia
  • 201 Liczba opinii 6.8/10 Czystość

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