Sofitel Kuala Lumpur Damansara 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.4/5 2.293 beoordelingen

Sofitel Kuala Lumpur Damansara - Image 1
Sofitel Kuala Lumpur Damansara - Image 2
Sofitel Kuala Lumpur Damansara - Image 3
Sofitel Kuala Lumpur Damansara - Image 4

Omschrijving

ALLSAFE goedgekeurd hotel

Extras van het hotel

  • Een luxe spa in Damansara

  • De Franse connectie

  • Een nieuwe locatie in Damansara Heights

  • Onnavolgbare combinatie van Maleisische gastvrijheid en Franse 'art de vivre'.

  • Op een praktische locatie op loopafstand van een MRT Station, op 15 minuten van Bukit Bintang.

Onze accommodaties

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Hotel locatie

Sofitel Kuala Lumpur Damansara

No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur
50490 Kuala Lumpur
Maleisië

Gps:3.14675, 101.661444

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

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Meer informatie

ALL beoordeling  4.4/5  2.293 beoordelingen

TripAdvisor score  4.5/5  1.522 beoordelingen

Certificaat van uitmuntendheid 2023

Comfort you would expect from Sofitel

Tripadvisor-waardering 4.0/5

Julian L Gecertificeerde beoordeling door TripAdvisor

We stayed in the junior suite for 3 nights. It was nice, spacious, comfortable (bed with extra pillows!), clean etc., befitting the "Sofitel" brand. A quiet hotel, with good ambience, and friendly service, and distance-wise, somewhere in the middle between KL city center and PJ life. Only downside was the very cold air-conditioning in the room, which even after turning down the fan speed, and turning up the temperature, did not really help; our guess was that the hotel was newer, and not fully occupied during that time we were there, and the a/c was centrally controlled (plus the rainy weather those few days). Nevertheless, we still enjoyed our stay. As to location, the hotel is part of DC Mall (still quite empty, with Jaya Grocer supermarket and some restaurants), and a very short walk (5 mins) from the new Pavilion Damasara Heights (where there are many more restaurants to choose from, and more shopping). But both malls were much less crowded and "happening" than those in Bukit Bintang or at Mid Valley or 1-Utama. Would stay here again when we next have business there.

Complement Bellmen Mr. Thiru

Tripadvisor-waardering 5.0/5

surendrang9 Gecertificeerde beoordeling door TripAdvisor

I would like to appreciate are staff bellmen Mr. Thiru such great work assistance during my living days in hotel. Helpful person all the way. Remarkable work on perfect excellent guidance and hard working person. he is enjoying his work. Thanks

Valet

Tripadvisor-waardering 5.0/5

Mobile52663599399 Gecertificeerde beoordeling door TripAdvisor

Hotel is rlly good, staff were very friendly. Travelled all the way from sg with my honda civic & greeted by the friendliest valet guy(Marten) working there. He is a solid guy, if anyone needs valet parking please approach him. He is very informative about his scope & the areas as well. 5/5 would come back here again!

Dear Mobile52663599399, Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay at our hotel and that our staff, especially Marten from the valet team, made such a positive impression on you. We will be sure to pass along your kind words to Marten, who will undoubtedly be delighted to hear that his exceptional service was appreciated. It's wonderful to know that he was able to provide you with informative and friendly assistance during your stay. Your recommendation means the world to us, and we look forward to welcoming you back to our hotel in the future. Regards. N. Mageswary - Guest Experience

A Sofitel not living up to general Sofitel standard

Tripadvisor-waardering 3.0/5

JJbydc Gecertificeerde beoordeling door TripAdvisor

This Sofitel is so much below than other Sofitels I stayed around the world: Ho Chi Minh, Bangkok, Manila, Philadelphia US, Marseille France and more. The room seems decent but with cheaply made amenities, slippers, and laundry bags. Most staff were nice, but many were just acting like they were working in a 3 star hotel and not caring about greeting guests at all. When I checked in at 10PM, the gentleman at the counter hurried the whole thing like a "transaction", without greeting me by my name nor acknowledging my Diamond member status. It feels that he could not be bothered to explain the detail of the hotel. The staff in the Club were helpful, but overall it seems understaffed and not quite well organized. I stayed at Banyan Tree (also a Accor hotel) for a few nights in the same trip and it was a night and day difference. It would be very difficult to get me stay at this Sofitel again next time I am in Kuala Lumpur.

Dear JJbydc, Thank you for taking the time to share your feedback with us regarding your recent stay at Sofitel Kuala Lumpur. We genuinely apologize that your experience did not meet the high standards that we strive to maintain across all our properties. We are deeply disappointed to hear about the aspects of your stay that fell short of your expectations, particularly in terms of the quality of amenities, staff interactions, and overall service levels. Your comments are incredibly valuable to us as they allow us to identify areas for improvement and take corrective action. Please rest assured that we have shared your feedback with our management team to address the issues you have highlighted. We will be conducting additional training sessions with our staff to ensure that all team members uphold the Sofitel standard of service and provide our guests with the warm, personalized experience they deserve. We understand your reluctance to return to Sofitel Kuala Lumpur, but we sincerely hope that you will give us another opportunity to exceed your expectations in the future. Once again, we apologize for the inconvenience caused and thank you for bringing these matters to our attention. Your feedback is invaluable to us as we continually strive to enhance the guest experience at our hotel. Regards. N. Mageswary - Guest Experience

Business hotel buiten het drukke centrum

Tripadvisor-waardering 4.0/5

133suzyv Zaken - Gecertificeerde beoordeling door TripAdvisor

Mooi hotel maar helaas momenteel midden in verbouwingswerken en dit geeft hindernissen. Het personeel in het restaurant is wat traag, vooral om koffie te krijgen. De ploeg die de kamers doet kan verschillen. Was hier 6 nachten en miste soms wel wat. Heel tevreden over Kajn die het heel goed deed!

Dear 133suzyv, Greetings from Sofitel Kuala Lumpur Damansara. First of all, I would like to thank you for taking the time to write a review about your stay with us. I appreciate in hearing your feedback and definitely we have looked into these less than satisfactory issues you faced, I am sorry for the disappointment this must have caused you and we have taken the necessary steps to address with the department concerned. Thank you again for sharing your comments and we look forward to an opportunity to welcome you back again for another great and unique experience with us. Sincerely, George Koumendakos General Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 658 beoordelingen 7.5/10 Locatie
  • 1.567 beoordelingen 7.8/10 Kamer
  • 1.669 beoordelingen 8.2/10 Service
  • 16 beoordelingen 5.2/10 Wifi
  • 674 beoordelingen 8/10 Comfort
  • 637 beoordelingen 6.9/10 Netheid
  • 494 beoordelingen 7.1/10 Ontbijt
  • 425 beoordelingen 8.8/10 Sfeer

Mogelijk gemaakt door Trustyou

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