Grand Mercure Sao Paulo Vila Olímpia 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.5/5 2.158 beoordelingen

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Omschrijving

Extras van het hotel

  • Gerenoveerde, ruime, luxe kamers. 49" Smart TDS met streaming-zenders

  • Restaurant CipóRestô met balkon en Braziliaanse gerechten

  • Ruimten voor zakelijke en sociale evenementen met capaciteit voor maximaal 600 personen

  • Nabijgelegen ziekenhuizen en klinieken: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel met helikopterplatform op 10 min. van de luchthaven Congonhas - SP

Onze accommodaties

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Hotel locatie

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 São Paulo
Brazilië

Gps:-23.59563, -46.6845

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren welkom
  • Restaurant
  • Rolstoeltoegankelijk
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.5/5  2.158 beoordelingen

TripAdvisor score  4.0/5  1.312 beoordelingen

Certificaat van uitmuntendheid 2023

Great staff and Service!!

Tripadvisor-waardering 5.0/5

asanders915 Zaken - Gecertificeerde beoordeling door TripAdvisor

I stay at this hotel often for business. The staff is so professional, friendly and always helpful. The hotel restaurant offers great food and service. Must visit the coffee cafe, Tres Coracoes ask for Felipe or Ketlen, they are the best!! They make the best Latte!!

Hello, asanders915! It is a honor to know that you always stays with us and enjoy Três Corações and the Cipó restaurant! It is a pleasure to welcome you back. Thank you for your compliments to our team! Ketlen and Felipe will be very happy with your words. Hope to see you soon! Erick Franco Customer Experience Manager

Best location and good quality at an affordable rate

Tripadvisor-waardering 5.0/5

Miguelariasb Zaken - Gecertificeerde beoordeling door TripAdvisor

Convenient location in a beautiful neighborhood, next to Itaú Cubo. Some shopping malls nearby and a lot of restaurants walking distance. With its modern renovation and spacious rooms, it is my go to place at a good rate for short business trips in São Paulo.

Dear Miguelarias, Thank you very much for reviewing your experience with us. I'm pleased to know that you enjoyed our location and facilities! We wish to welcome you in every future visit to São Paulo. Erick Franco Customer Experience Manager

Disappointing Business Hotel Stay: Promised Modernity vs. Outdated, Neglected Reality

Tripadvisor-waardering 1.0/5

RaphaelP26488 Zaken - Gecertificeerde beoordeling door TripAdvisor

Currently staying at a hotel that boasts itself as a contemporary and refurbished option for business travelers, I am facing deep disappointment. I had high hopes for a place that advertised "renovated, spacious, and modern rooms," but what I've encountered is a series of letdowns from the moment I arrived. Initially placed in a room that was anything but modern or renovated, I promptly lodged a complaint, expecting a quick fix. Surprisingly, I was moved to a room that still starkly contradicted the hotel’s advertised standards. The accommodations I've been given show a clear disregard for modernity, with furniture that appears haphazardly chosen and walls marred by stains indicative of long-term neglect. For someone on a business trip, the hotel environment should complement the workplace, affecting the overall success of the trip. Facing such decay and negligence is not just frustrating but also harmful to both productivity and mental well-being. This ongoing discrepancy between the hotel's promises and the actual state of affairs raises serious concerns about its honesty and commitment to customer satisfaction. Experiencing this firsthand has reminded me of the importance of consulting reviews and recommendations from other travelers, especially for hotels aiming at the business market. I urge potential guests to be wary and consider other accommodations before deciding on this hotel. To the hotel management, I stress the need for an immediate reevaluation of your maintenance, marketing, and customer service approaches to spare your guests from the unpleasant experiences I am currently enduring.

Dear RaphaelP26488, Thank you for writing us a review. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience or discomfort you encountered. I'm happy that we were able to able to reach an agreement after our encounter! Please count on us for anything you may need! We are completely at your disposal. Yours truly, Erick Franco Customer Experience Manager

Great service throughout!

Tripadvisor-waardering 5.0/5

morganjrchang Gecertificeerde beoordeling door TripAdvisor

Staff were incredible, from the valet to bell boys to front desk, to room service. Would definitely stay again in Sao Paulo! Food was also surprisingly good! My girlfriend speaks portuguese so was able to converse easily but it was also fine for me with only English.

Hello, morganjrchang! Thank you very for the incredible review! We are always so grateful for receiving such nice compliments, especially regarding our team. Everything we do is with the upmost care, so your words are inspiring to all! It will be a absolute pleasure to have you guys back with us during your next trip to São Paulo. We hope to see you soon! Marina Mello Gerente de Customer Experience Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Grote kamer en schoon

Avis-klantbeoordeling 4.5/5

Ralph Zaken - ALL bevestigde berichten

Prima locatie midden in een zakendistrict. Veel restaurants en een shopping mall in de directe omgeving. Grote kamer en tevens schoon. Prima eigen restaurant met ook een ruim ontbijt buffet

Dear Ralph, Grand Mercure is thankful for your comments. I'm very happy to know that you had a pleasant stay with us, in your Brazilian house. I'm pleased that you enjoyed our rooms, restaurant (our breakfast is made with all the care) and neighborhood! We pride ourselves in our location, so I'm glad you were satisfied with the surrounding area. We are looking forward to welcome you back soon! Marina Mello Customer Experience Manager Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 339 beoordelingen 9.7/10 Locatie
  • 764 beoordelingen 7.2/10 Kamer
  • 892 beoordelingen 8.6/10 Service
  • 25 beoordelingen 7.1/10 Wifi
  • 407 beoordelingen 9.2/10 Ontbijt
  • 253 beoordelingen 7.5/10 Netheid
  • 201 beoordelingen 7/10 Sfeer
  • 174 beoordelingen 7.4/10 Voorzieningen

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