The Sebel Sydney Chatswood 4,5 sterren

Avis-klantbeoordeling (ALL beoordeling) 3.4/5 597 beoordelingen

The Sebel Sydney Chatswood - Image 1
The Sebel Sydney Chatswood - Image 2
The Sebel Sydney Chatswood - Image 3
The Sebel Sydney Chatswood - Image 4

Omschrijving

ALLSAFE goedgekeurd hotel

Extras van het hotel

  • Elegante conferentieruimten

  • Verwarmd mineraalbad

  • Sportzaal

  • In het hart van Chatswood, op een steenworp afstand van winkelgebieden en eetgelegenheden

  • Alle appartementen zijn ruim en beschikken over een balkon

Onze accommodaties

Take advantage of our Flight + Hotel offers

Discover

Hotel locatie

The Sebel Sydney Chatswood

37 Victor Street
2067 CHATSWOOD
Australië

Gps:-33.797508, 151.182532

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Pendeldienst
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Vergaderzalen
  • 100% niet-roken accommodatie

Ontbijt

Niet-contractuele foto

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  3.4/5  597 beoordelingen

TripAdvisor score  4.0/5  376 beoordelingen

Please stay away from this place. Worst hotel ever.

Tripadvisor-waardering 1.0/5

Nhu T Vakantie met vrienden - Gecertificeerde beoordeling door TripAdvisor

Managers and staffs dont know how to talk to customers. Bed is not comfortable, it feels like air mattress to sleep on. When one person changes his side, the other person feels tremendously disturbed. Dirty and aging furniture. No aircon inside room. So we have to rely on the aircon in the living room. It was hot and stale, feeling being roasted. The good thing is the size and location. But for such expensive rate, please do yourself a favor to book somewhere else. Run, don’t walk away from this place.

Don’t waste your money!

Tripadvisor-waardering 1.0/5

morry15 Gezinnen - Gecertificeerde beoordeling door TripAdvisor

Sent to General Manager with no reply: As returning guests who have frequented The Sebel Chatswood on multiple occasions in previous years, we had high expectations for our stay, especially since we recommended your hotel to friends visiting from Brisbane. Regrettably, our experience fell short of the standards typically associated with The Sebel. Allow me to outline the issues we encountered during our stay in Room 2807: Carpet: Upon arrival, we were dismayed by the condition of the carpet in our room. It was evident that the carpet had not been adequately maintained, with numerous stains and areas where it was coming up near the kitchen. Given that we had small children with us, we were hesitant to allow them on the carpet due to hygiene concerns. I am not sure how the standard of the hotel has got this bad, and I would not expect anyone to pay for accomodation in this state. Air Conditioning: On the exceptionally hot day of Friday, February 23rd, when Sydney experienced temperatures of around 43 degrees Celsius, the air conditioning in our room was malfunctioning. Despite our repeated attempts to address this issue with reception, we were informed that calling for maintenance would incur a substantial fee to the hotel of around $600 for a call out. The provided fans and blow coolers were ineffective, leaving us uncomfortable throughout the night, particularly worrying for the well-being of our children. Lounge: The condition of the lounge, as depicted in the attached photos, was disappointing. The sofa bed appeared neglected and unclean, exhibiting signs of wear and tear that suggested inadequate maintenance. Housekeeping: While the bathrooms were adequately serviced, the kitchen area left much to be desired. We discovered used dishes and cups placed back in the cupboards, indicating a lack of attention to detail by the housekeeping staff. Additionally, there were visible stains and dust accumulation in various areas of the room, detracting from the overall cleanliness of the accommodation. Staff Support: Despite reaching out to staff members for assistance on multiple occasions, we found the level of support lacking. With the exception of Danika, who assisted us during check-out on Sunday morning, our requests for additional towels and assistance went unaddressed for prolonged periods, leading to frustration and inconvenience. Bathroom: Furthermore, the ensuite in the main bedroom lacked hot water entirely, forcing us to utilise the shower in the adjacent room. Additionally, the taps throughout the unit were in need of repair, highlighting maintenance issues that impacted our comfort during our stay.

This establishment to be avoided

Tripadvisor-waardering 1.0/5

cmartin41 Zaken - Gecertificeerde beoordeling door TripAdvisor

Unhelpful staff- just handed keys to room No explanation of anything Amenities in room missing- not replaced even when requested Bed mattress broken- not replaced- complained twice No idea of customer service- never at reception counter

3 bedroom apartment was very spacious

Tripadvisor-waardering 3.0/5

newycrystal Gecertificeerde beoordeling door TripAdvisor

Stayed in a 3 bedroom apartment. Included a full size kitchen and laundry. Size of the apartment was huge. Lots of balcony space. The apartment was clean however a little tired. Is in need of a refresh Pool and spa were good however no towels for the pool were available. We had to go back to the room for our bath towels Right across the road from Westfield and a 2 minute walk from Chatswood station Had an issue with check in, was originally told the room would be available within 30 minutes of arrival so we got a coffee and came back to be told it would be another 2 hours

Read on if you are planning to book here

Tripadvisor-waardering 2.0/5

Gilbert L Gecertificeerde beoordeling door TripAdvisor

I am a Accor Platinum member so did stay at Accor Geoup properties across different categories. Most of them are passable but not worthy of writing a review, eg Sofitel Sydney DB, Mantra Ettalong, etc. IBIS HK Central was really good though. Back to this review. Let me provide the facts for the readers’ judgement. 1. Booked directly with Accor so booking record on the ALL App. Sent an email request via the App to the property management to enquire on bedding configuration 2 days ahead of check in date. No response (up to this moment). In comparison, I received response from Grand Mercure Roxy, Pullman Sydney Airport within 24 hours of my email enquiries. 2. Followed up by a phone call the next day and the staff (I have the name) cheerfully assured me that the request could be done and he would put a note for housekeeping for action. 3. Checked online the same day confirming that the same room type is available for booking the day before our check in date 4. On arrival the next day at 11am requestied for an early check in (as a published platinum member benefit). Sorry, room not ready as ALL rooms are fully booked 🤔 5. Sorry no record of the bedding configuration request. Yes we did have a staff in the name of xxx who you spoke to BUT there was no record of your request. .. We shall advise the housekeeping team now 6. No you can’t pay with your reward points. It has to be done during the online booking. “Oh, it must be an individual property practice as I just did it 2 weeks ago at an IBIS property.” Sorry then please talk to the manager and he may know how to do it 7. Told the staff we would be settle the bills on checkout but would have no problem to pay a holding deposit with our credit card. Was assured that it would be ok and no deposit required in view of the Platinum membership 7. Used up half a roll of kitchen towel (we brought with us ourselves) to clean up the pantry bench as it was sticky with noticeable dirt 8. Used the remaining half roll (lucky we replenished with another one) to clean up the outdoor chairs in the balcony so that they could be put to use 9. On the second day of our stay, we were told by the front desk staff that we HAD to settle the room charges there and then as the hotel management was watching closely on the revenue. Oh another unique Sebel (Chatswood only?) practice I don’t have other pertinent information to share as our interaction with, let alone services received from, hotel staff has been minimal/non-existent. Lastly, for ALL status members, my experience on status recognition - minimum early checkin and late checkout were provided with great reluctance, welcome drinks were 2x bottled sparkling water (for a 3 adults occupation of a 2 bedroom unit for 3 nights), no room upgrade (probably the top room type?), no welcome gift, payment taken 2 days before checkout but award and status points showed up 3 days post checkout

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 368 beoordelingen 9.4/10 Locatie
  • 631 beoordelingen 4.6/10 Kamer
  • 403 beoordelingen 5.6/10 Service
  • 26 beoordelingen 2.1/10 Wifi
  • 292 beoordelingen 1.8/10 Netheid
  • 156 beoordelingen 2.7/10 Voorzieningen
  • 144 beoordelingen 2.4/10 Sfeer
  • 119 beoordelingen 5.7/10 Goede prijs-kwaliteitsverhouding

Mogelijk gemaakt door Trustyou

Onze andere etablissementen in de buurt

Al onze hotels in Chatswood