Sofitel Brisbane Central 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.5/5 7.094 beoordelingen

Sofitel Brisbane Central - Image 1
Sofitel Brisbane Central - Image 2
Sofitel Brisbane Central - Image 3
Sofitel Brisbane Central - Image 4

Omschrijving

Extras van het hotel

  • Het hotel ligt boven het Centraal Station, metdirecte toegang tot Brisbane Airport.

  • Drie bekroonde restaurants en een koffie en cocktail lounge bieden onbeperkte keuze.

  • De grootste conferentie- en evenementenruimte van Brisbane voor maximaal 1.100 personen.

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

Onze accommodaties

Take advantage of our Flight + Hotel offers

Discover

Hotel locatie

Sofitel Brisbane Central

249 Turbot Street
4000 BRISBANE
Australië

Gps:-27.465352, 153.026299

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.5/5  7.094 beoordelingen

TripAdvisor score  4.0/5  5.056 beoordelingen

Hotel Felt Quite Neglected

Tripadvisor-waardering 3.0/5

AucklandWiz Gecertificeerde beoordeling door TripAdvisor

We stayed the Sofitel, Brisbane because a number of years ago, we were staying in Brisbane and had a very lovely lunch here. We remembered it as being an upmarket hotel. We were not that impressed with this hotel this visit. We had come from the UAE where everything is very clean and tidy and attended to. The Sofitel felt neglected and in need of a good ‘polish’ for this level of accommodation. The rooms were very average and on seeing the images on their site, our room did not look like any of them at all. As this room was booked as my ‘free’ night as part of having an Accor Card, I would hope that they did not give us an old room because of this? Does make you wonder? Around the pool was grubby. I should not find old bottle tops under the loungers which had been there for more than the day. Also it looked as if the pool area had been hosed down, but the dirt got washed under the loungers and that was it. There it stayed. Everything felt just a little grubby. The buffet breakfast was very average. Nothing like it had been. Again, we had come from the UAE which had incredible breakfast options, and these were also available in the not so opulent hotels. So this breakfast was not very good. I would not go out of my way to stay here again. It certainly failed to match my recollection of what a great hotel this used to be

Bonjour, Thank you for sharing your feedback about your recent stay at Sofitel Brisbane Central. We sincerely apologise for falling short of your expectations and for any disappointment you experienced during your visit. We regret to hear that the cleanliness and presentation of our hotel did not meet your standards, especially coming from a place where attention to detail is highly valued. Your concerns about the condition of your room and the pool area have been duly noted, and we will work diligently to address these issues and ensure that our facilities are well-maintained at all times. Furthermore, we apologise for the discrepancies between your expectations and the actual experience, particularly regarding the room and the buffet breakfast. We strive to provide a high standard of service and accommodations to all our guests, and we regret that we did not meet your expectations on this occasion. Your feedback is invaluable to us, and we will use it constructively to improve our services and facilities for the future. We appreciate your loyalty as an Accor member, and we assure you that your room allocation was not influenced by your membership status. We understand your decision not to return, but should you reconsider, we would welcome the opportunity to restore your faith in our hotel and provide you with the exceptional experience you deserve. Thank you once again for your feedback, and we hope to have the chance to welcome you back in the future under more favourable circumstances. Merci, Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central

Dissappointing stay.

Tripadvisor-waardering 3.0/5

Ron C Gecertificeerde beoordeling door TripAdvisor

Club room 2903. Body lotion empty. No hand towel. No hair conditioner. No turn down service with chocolate on pillow. No note paper and pen. Mellisseme!.Friday night. Split sitting. Arrived at 6.30 for our booked sitting. Lounge still full from first sitting. NO FOOD LEFT from 1st seating. We asked for food to be replenished & SOFITEL took 45 mins, food arrived at 7.05pm & they started clearing it away at 7.25pm. DO NOT BOOK 2ND SEATING, Lefterover cheese plater was messy & was contaminated with nuts, no consideration for nut allergy sufferers! No food left from 1st seating & staff were reluctant to refill the food. No biscuits, no fresh food sticks, no dips, no cold meats, extremely disappointed! There were some afternoon tea sponge cake & scones left for canapes. How sad! Next morning the breakfast was the same, many of the offerings were empty. Very slow service to refill all options. Very poor!

Bonjour, We are deeply sorry for the subpar experience you encountered during your stay with us. Your feedback is invaluable, and we sincerely apologise for the shortcomings in our service. It is unacceptable that essential amenities like body lotion, hand towels, and hair conditioner were not provided in your room, and we regret the oversight. Regarding your experience in Club Millesime, we apologise for the delay in replenishing the food and the inconvenience caused by the split seating arrangement, we have had to implement this in order to provide an experience to all of our guests, on this occasion we certainly could have done better. We understand your disappointment with the limited food options and the slow service during breakfast. Please know that we take your feedback seriously, and we will address these issues with our team to ensure they are rectified promptly. We value your patronage and apologise for failing to provide the exceptional experience you deserve. Should you consider giving us another opportunity, we would appreciate the chance to regain your trust and provide you with the outstanding service and hospitality synonymous with Sofitel Brisbane Central. Thank you for bringing these matters to our attention. We have taken note of your concerns and will work diligently to prevent similar occurrences in the future. Merci, Thomas Annand Luxury & Guest Experience Manager

The French would be disappointed!

Tripadvisor-waardering 2.0/5

555katiel Stellen - Gecertificeerde beoordeling door TripAdvisor

Where do we start. We booked for the Club Millésime package - saved up to have a couple of days away to rest and recharge as we have previously loved our stay with the club lounge before. When we booked the room we stated that we needed to have no goose down in the bedding due to my wife’s asthma. After being in the room for half an hour my wife needed her asthma medication and we realised that the whole bed including mattress topper were down. Rang down to reception in which they apologised for the muck up and sent housekeeping to remake the entire bed. Visited Club Millésime for the advertised ‘new culinary experience curated to tantalise your palate with an array of meticulously crafted canapés’ The array was 3 small plates which are individually served and a cheese platter that you serve yourself from - obviously my ‘array’ and theirs are very different! My wife had to request an individual cheese platter due to her nut allergy - which they bought out half an hour later WITH NUTS ON IT! She had to then wait another half hour for them to bring up the next one. No labels on any food either … Very disappointing service, very disappointed that we saved to come here as we have had such amazing experiences in the past. Won’t be returning - would advise you find somewhere else in Brisbane to stay!

Bonjour, We sincerely apologise for the disappointing experience you encountered during your recent stay with us. We have sent you a direct email to address your concerns and ensure your feedback is properly addressed. Thank you for bringing this to our attention. Merci, Thomas Annand Luxury & Guest Experience Manager

Fijn hotel, alleen alles verouderd wel.

Avis-klantbeoordeling 4.0/5

Sebas Alleen - ALL bevestigde berichten

Kamer netjes, bed goed, badkamer oké. Locatie van hotel top, ontbijt heel Goed. Hotel moet wel gaan vernieuwen want het wordt vergaande glorie. Eerste avond tijdens diner in restaurant zat ik onder een lekkende airco, en de strijkplank op mijn kamer was de goes niet goed.

Geachte Sebastiaan S., Wij stellen uw opmerkingen over uw verblijf in Sofitel Brisbane Central erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Daniel Saint James Luxury Experience Executive Sofitel Brisbane Central

Prima hotel met goede service

Tripadvisor-waardering 5.0/5

J G Zaken - Gecertificeerde beoordeling door TripAdvisor

Prima gelegen hotel; uitgebreide voorzieningen, bij treinstation en in centrum en loopafstand van winkelstraat. Uitgebreid ontbijt buffet en diner buffet. Prima kamer en goede service. Vriendelijk personeel en altijd beschikbaar. Jammer dat je voor wifi moet betalen in hotel van deze klasse

Dear Jo G, Thank you for providing feedback on your recent stay at the Sofitel Brisbane Central. I am pleased you thought our location central and our staff looked after you well. Please accept my apologies for the cost of the wifi and any inconvenience this may have caused during your stay. It may be of interested to you that if you join Le Club Accorhotels loyalty group, when you become a silver member you receive complimentary wifi during your stay. Thank you again and we look forward to welcoming you back in the future. Yours Sincerely, Hayden Hughes General Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 1.199 beoordelingen 9.4/10 Locatie
  • 2.557 beoordelingen 7/10 Kamer
  • 3.310 beoordelingen 8.9/10 Service
  • 17 beoordelingen 5.4/10 Wifi
  • 1.140 beoordelingen 7.6/10 Eten
  • 798 beoordelingen 7.1/10 Sfeer
  • 729 beoordelingen 7.6/10 Voorzieningen
  • 664 beoordelingen 6.3/10 Netheid

Mogelijk gemaakt door Trustyou

Onze andere etablissementen in de buurt

Al onze hotels in Brisbane