Novotel Monterrey Valle 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 3.9/5 1.790 beoordelingen

Novotel Monterrey Valle - Image 1
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Omschrijving

ALLSAFE goedgekeurd hotel

Extras van het hotel

  • Gratis WiFi in het hele hotel

  • Op 20 minuten rijden van de luchthaven

  • Restaurant met terras waar Mexicaanse en internationale gerechten worden geserveerd

  • Fitnessruimte en een buitenzwembad met solarium en kinderbad

  • Huisdiervriendelijk hotel. Huisdieren tot 15 kg toegestaan

Onze accommodaties

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Hotel locatie

Novotel Monterrey Valle

Ave Lazaro Cardenas 3000, Esq Dr Atl. Col. Valle Oriente, San Pedro Garza Garcia
66269 Monterrey
Mexico

Gps:25.647823, -100.328565

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren welkom
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

365

Geniet van de internationale en Mexicaanse keuken van Novotel en het restaurant is van 6:00 tot 23:00 geopend. Kies iets uit ons buffet met gezonde, evenwichtige en traditionele opties in Mexicaanse stijl.

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Meer informatie

ALL beoordeling  3.9/5  1.790 beoordelingen

TripAdvisor score  3.5/5  423 beoordelingen

The worst hotel in Mexico

Tripadvisor-waardering 1.0/5

Trail01860506987 Vakantie met vrienden - Gecertificeerde beoordeling door TripAdvisor

We arrived and the check in time was at 3:00 pm but it wasn’t ready. More than 3 hours passed and they finally gane it to us. It’s very dirty and super super super bad service. There’s hairs in the beds and dirt in the AC. We asked for our money back and they didn’t gave it to us,. We tried to cancel the reservation but they didn’t let us do it. The wort hotel ever. I’m not coming back ever again.

Definitely not recommended anymore

Tripadvisor-waardering 2.0/5

Jorge-Mx-F Zaken - Gecertificeerde beoordeling door TripAdvisor

I have been in this hotel many times, last time was on 2019. We use to come to this hotel because it was a nice place, confortable and clean. But this will be the last one... People on front desk was messy, took half an hour just to register (also when we first called for reservation they said hotel doesn't have a web page, we were like... not, that's not what you are saying, right?). So we arrived on time (15:00 hrs) but they didn't have an available room (away from the floor where a night party was happening), so we decided to wait for a room. At night we came back again just to find out that room was not as nice as the last time and the feel is more like a hostal... the bed was dirty with hair, dust, makeup and top sheet was missing. The coach, courtains and chair were also stained. We asked the front desk to check on the room and they just got a couple of sheets on the door (waiting for us to clean and make the bed?). I have to say that on our "fresh" room they still had a room service on the hall floor. So they offered to change the room and the new room was just the same, but specifically the bed was full of hair (also pubic hair), really disgusting!

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you a better hotel experience.

Pet friendly, great service

Tripadvisor-waardering 5.0/5

Miguel F Gezinnen - Gecertificeerde beoordeling door TripAdvisor

We have stayed a coulpe of times with our dog and the staff was very helpful Breakfast is really good, although restaurant space can get a littlle crowded sometimes Pool is really nice as Monterrey weather is hot almost all year long

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Excellent service, great pool and WONDERFUL reception / bar service

Tripadvisor-waardering 5.0/5

JamieN589 Vakantie met vrienden - Gecertificeerde beoordeling door TripAdvisor

This hotel went above & beyond to ensure I had a pleasant & memorable stay while in Monterrey. Helped with our lack of Spanish, pool is relaxing & clean. A big thank you to the wonderful bar attendant, Pedro! Would love to to visit & stay here again!

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Great Hotel

Tripadvisor-waardering 5.0/5

MauroDCM Zaken - Gecertificeerde beoordeling door TripAdvisor

I stay in this hotel for an entire month and I appreciate a lot. The staff is very friendly, specially Obed who works in the restaurant and also Gabriela ursua that helped me to find a lab to make a PCR-COVID-19 test. Thanks a lot

We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 353 beoordelingen 8.8/10 Locatie
  • 963 beoordelingen 3.2/10 Kamer
  • 768 beoordelingen 6.1/10 Service
  • 43 beoordelingen 0.8/10 Wifi
  • 490 beoordelingen 2.4/10 Netheid
  • 403 beoordelingen 3/10 Voorzieningen
  • 338 beoordelingen 3.2/10 Comfort
  • 325 beoordelingen 2.3/10 Sfeer

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