Novotel Cairo 6th of October 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.2/5 481 beoordelingen

Novotel Cairo 6th of October - Image 1
Novotel Cairo 6th of October - Image 2
Novotel Cairo 6th of October - Image 3
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Omschrijving

ALLSAFE goedgekeurd hotel

Extras van het hotel

  • 3 min. rijden naar de Mall of Arabia en 6 min. rijden naar de Mall of Egypt

  • Spa en fitnessfaciliteiten

  • Gratis WiFi

  • Buitenzwembad

  • 10 flexibele vergaderruimten

Onze accommodaties

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Hotel locatie

Novotel Cairo 6th of October

Ext. 26th of July St.
12568 CAIRO
Egypte

Gps:29.996789, 30.968871

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • Roomservice

COTE JARDIN

The Cote Jardin restaurant offers a choice of French, Italian and Lebanese specialities in a trendy surrounding. A pleasant variety of buffet for breakfast ,Lunch & dinner

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Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.2/5  481 beoordelingen

TripAdvisor score  4.5/5  767 beoordelingen

Certificaat van uitmuntendheid 2023

terrible experiance

Tripadvisor-waardering 1.0/5

Wander43532049103 Gecertificeerde beoordeling door TripAdvisor

It all started upon my arrival on Saturday 27th of January with me encountering several issues, including an HVAC problem, a VIP dessert platter that was presented without a cover, and a mishandled situation by our staff that ultimately led to my decision to check out and leave the hotel after less than 2 hours of my check in! The management apologized and I thank them for that, but I wanted to attract their attention to more issues: - Regarding the HVAC problem, it apparently is a chronic issue as one of my clients mentioned. They stayed in your hotel during October 2023 and faced the same issue!!!! The justification of the maintenance specialist is technically wrong! - Regarding the open buffet, my client was unhappy with the items included in the Buffet and talked to your executive chief on the 30th of January. His complaint was about lack of variety, taste, and even presentation. The chief repeated the items of 29th January as is!!! I saw their evaluation and they were not happy with the services offered by the hotel. - Regarding customer care, I am sad to say that I was never disappointed in someone like I felt with the customer care at your hotel. Not only they did not know what to do but they expected to be forgiven even though they participated in creating the bad situation. They have an attitude problem. Customers are not their main focus. - On a different Note, I want to thank Remon who did his best to help me finish the workshop. He is good in caliber and a nice person. What I felt was beyond frustration and inconvenience. It caused me severe stress and triggered my breathing Asma leading me to take drastic measures to be able to work for 3 days in a row.

Dear Ms. Dina El Kayaly, I am writing to express my deepest apologies for the unfortunate experience you had during your recent stay at our hotel. We understand that you encountered several issues during your stay, including an HVAC problem, a VIP dessert platter that was presented without a cover, and a mishandled situation by our staff that ultimately led to your decision to check out and leave the hotel. We are deeply sorry for the inconvenience and frustration these issues caused you. We take pride in providing our guests with an exceptional experience, and we fell short of your expectations in this instance. We are taking steps to address the issues you raised and to ensure that they do not happen again. Regarding the HVAC problem, we have already contacted our maintenance team to investigate the issue and make the necessary repairs. We will also be reviewing our procedures to prevent similar problems from occurring in the future. As for the VIP dessert platter, we sincerely apologize for the way it was presented. We understand that this is a special amenity that we offer to our guests, and we should have taken more care to ensure that it was presented in a way that was consistent with our standards. We will be retraining our staff on how to properly present this amenity. We are also very sorry for the way our staff mishandled your situation. We understand that you were upset and frustrated, and we should have done more to address your concerns in a professional and helpful manner. We will be reviewing our training procedures to ensure that our staff is better equipped to handle similar situations in the future. We value your feedback and appreciate you bringing these issues to our attention. We are committed to learning from our mistakes and improving our service so that we can provide a better experience for all of our guests. Please accept our sincere apologies again for the inconvenience and frustration you experienced. We hope that you will give us another chance to demonstrate our commitment to providing excellent customer service. Dina Sultan Marketing Manager & PR Manager

Good stay

Tripadvisor-waardering 5.0/5

Mohamed N Gecertificeerde beoordeling door TripAdvisor

Very good stay with very helpful staff,good service in the restaurant and reception the staff really happy to help and assist you Not my first time and for sure not last time Thank you every member in Novotel october

Dear Mohamed N, Thank you for taking the time to share your positive experience at Novotel Cairo 6th of October. We are delighted to hear that you had a very good stay and that our staff provided helpful and friendly service throughout your visit. Your kind words about our restaurant and reception team are truly appreciated. We look forward to welcoming you back in the future. Warm regards, Dina Sultan PR & Digital Marketing Manager

Fijn verblijf, top personeel

Avis-klantbeoordeling 5.0/5

Shahenaz Gezinnen - ALL bevestigde berichten

We willen voornamelijk Ahmed eldakrory en Mohamed abdo bedanken voor de vriendelijkheid en gastvrijheid. Wij komen zeker weer!

Geachte shahinaz E., Wij stellen uw opmerkingen over uw verblijf in Novotel Cairo 6th of October erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend,

Werk

Tripadvisor-waardering 4.0/5

AndreV2102 Zaken - Gecertificeerde beoordeling door TripAdvisor

Net hotel schone kamer wifi alleen bij de gangdeur en matig Ontbijt en diner is goed In de buurt is een groot winkelcentrum met een groot foodcourt waar je ook leuk kunt eten alleen erg druk Voor de rest niet veel op loop afstand

Geachte Andre V, Wij stellen uw opmerkingen over uw verblijf in Novotel Cairo 6th of October Hotel erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend,

Prima voor zakenreis

Tripadvisor-waardering 5.0/5

Fokko A Zaken - Gecertificeerde beoordeling door TripAdvisor

Uitstekende voorzieningen voor een verblijf voor werk. Personeel zeer vriendelijk, spreekt uitstekend Engels en is zeer behulpzaam. Zeer uitgebreid ontbijtbuffet en restaurant met zowel buffet als a la carte dining. 's Avonds live muziek in de (kleine maar prima) bar. Zou hier zo weer blijven voor een paar nachten.

Geachte Fokkoa, Wij stellen uw opmerkingen over uw verblijf in Novotel Cairo 6th Of October erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend,

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 115 beoordelingen 7.9/10 Locatie
  • 252 beoordelingen 6.1/10 Kamer
  • 652 beoordelingen 9/10 Service
  • 11 beoordelingen 8.9/10 Wifi
  • 122 beoordelingen 4.7/10 Netheid
  • 78 beoordelingen 6.3/10 Ontbijt
  • 58 beoordelingen 5.8/10 Voorzieningen

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