Mercure Sao Paulo Pinheiros 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.2/5 2.114 beoordelingen

Mercure Sao Paulo Pinheiros - Image 1
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Omschrijving

ALLSAFE goedgekeurd hotel

Extras van het hotel

  • Geniet van een hotel in São Paulo met zwembad, sauna en fitnessruimte

  • Moderne evenementenzaal met capaciteit voor 100 personen

  • Gratis voor kinderen tot 9 jaar, door de ouders begeleid

  • 15 minuten rijden van het winkelcentrum Eldorado

  • 20 min. rijden naar luchthaven Sao Paulo Congonhas

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Hotel locatie

Mercure Sao Paulo Pinheiros

Rua Capote Valente 500, Pinheiros
05409000 SAO PAULO
Brazilië

Gps:-23.55713, -46.67558

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Restaurant
  • Rolstoeltoegankelijk
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • Roomservice

LA TERRINA

Restaurant La Terrina nodigt u uit de smaken van klassieke Italiaanse gerechten te ervaren. Geniet van de uitnodigende inrichting die doet denken aan traditionele Italiaanse dorpjes en van een menu met verse pastagerechten!

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Meer informatie

ALL beoordeling  4.2/5  2.114 beoordelingen

TripAdvisor score  4.0/5  1.253 beoordelingen

Perto do nível de excelência? Atenção redobrada! [Close to the level of excellence? Pay extra attention!]

Tripadvisor-waardering 4.0/5

mfb c Gecertificeerde beoordeling door TripAdvisor

Um ótimo hotel, apesar de alguns "senões". O primeiro e mais relevante é o fato de o hotel não disponibilizar estacionamento gratuito para os hóspedes. Isso é realmente lamentável. Entendo que um hotel dessa categoria não necessite auferir seus lucros com um estacionamento terceirizado. Outro aspecto que não me agradou foi o fato de o café da manhã não oferecer suco de laranja natural. Tentei por duas vezes o de abacaxi com hortelã e estava absolutamente insosso. A cobertura interna (uns tecidos presos pelas pontas) da parte do restaurante com telhado de vidro ou acrílico estava suja e mal presa em vários pontos. No box, no banheiro do quarto, sinais de mofo no rejunte dos azulejos contrastaram com a excelente qualidade dos produtos de higiene oferecidos. Outro ponto bastante favorável foi o fato de os pedidos feitos junto à equipe de reservas relativamente às acomodações terem sido atendidos na íntegra, em especial, um simpático e delicioso bolo de aniversário colocado em nossa suíte em função de ser aniversário da minha esposa no dia em que chegamos. Enfim, os detalhes que apontei como oportunidades de melhoria não macularam a boa experiência que tivemos. Todavia, é preciso ter em mente que, ao se aproximar da excelência, a expectativa e o nível de exigência dos hóspedes também se elevam, sendo necessário à Gerência redobrar a atenção aos detalhes que podem ser resolvidos com um mínimo de atenção à manutenção básica e às expectativas dos Clientes. [A great hotel, despite some "caveats". The first and most relevant is the fact that the hotel does not provide free parking for guests. This is really unfortunate. I understand that a hotel in this category does not need to earn its profits through outsourced parking. Another aspect that I didn't like was the fact that the breakfast didn't offer fresh orange juice. I tried the pineapple and mint one twice and it was absolutely tasteless. The internal covering (fabrics held together at the ends) of the part of the restaurant with a glass or acrylic roof was dirty and poorly secured in several places. In the shower room, in the bathroom of the room, signs of mold on the grout of the tiles contrasted with the excellent quality of the hygiene products offered. Another very positive point was the fact that the requests made to the reservations team regarding accommodations were fully met, in particular, a nice and delicious birthday cake placed in our suite due to it being my wife's birthday on the day we arrived. Anyway, the details that I pointed out as opportunities for improvement did not tarnish the good experience we had. However, it is necessary to keep in mind that, when approaching excellence, guests' expectations and demands also rise, making it necessary for Management to redouble its attention to details that can be resolved with a minimum of attention to basic maintenance and to Customer expectations.]

Agradecemos imensamente os comentários sobre sua hospedagem. Os hotéis Mercure buscam sempre prestar a melhor qualidade de serviço nas estadas de seus hóspedes, por isso sua avaliação é muito importante para nós. Não deixaremos de partilhar os seus comentários com nossa equipe, pois em nosso hotel a sua avaliação é a nossa oportunidade de melhoria. Esperamos recebê-lo novamente, em breve.

Worst Hotel Experience: Been there before, but now it was terrible

Tripadvisor-waardering 1.0/5

alexandrel729 Zaken - Gecertificeerde beoordeling door TripAdvisor

Lots of problems with ar conditioning in the first days, room sofa was filthy dirty the entire 10 days I've been there, curtains very dusty, they rarely change towels and bed sheets and they broke my luggage in the storage room after check-out (left luggage on storage rook on the last day to see the city). Also, stairs were dirty with garbage and spilled liquids in the first days. Staff is very nice, but rarely have the flexibility to solve problems. I don't recommend Mercure anymore. Last time.

Great location, it serves it's purpose

Tripadvisor-waardering 3.0/5

L W Zaken - Gecertificeerde beoordeling door TripAdvisor

The hotel is fine, it has a good location and it serves it's purpose. The rooms have a small feeling to them because they are all devided into a small bedroom and a small lounge area. The bathrooms could use an upgrade, however the shower is great. The staff is a bit of a problem, they are not very focused on the needs of the guest.

Hi L W, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Netjes en schoon

Tripadvisor-waardering 4.0/5

Gerhard v Zaken - Gecertificeerde beoordeling door TripAdvisor

Ik had dit hotel uitgekozen wegens de centrale ligging. Het is een hotel zoals je van Mercure mag verwachten, alles is goed op orde. Het zwembad is overdekt maar wel lekker ruim, je kan hier baantjes trekken. Kamer ook zeer ruim en schoon. Prima.

Dear Guest, Hartelijk dank voor uw mening over uw verblijf in het Mercure Sao Paulo Pinheiros Hotel. Het is altijd een plezier om positieve feedback te ontvangen op onze service. Wij hopen u binnenkort weer te zien.   Met vriendelijke groet, Patrícia Mendes Kwaliteit - Mercure SP Pinheiros

perfecte service, interessante kamers, goed restaurant

Tripadvisor-waardering 4.0/5

BelgiumWalter Zaken - Gecertificeerde beoordeling door TripAdvisor

de airco laat soms te wensen over. Dichtbij metro (linha verde)

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 404 beoordelingen 9.5/10 Locatie
  • 959 beoordelingen 5.9/10 Kamer
  • 806 beoordelingen 7.3/10 Service
  • 16 beoordelingen 7.1/10 Wifi
  • 437 beoordelingen 7.3/10 Ontbijt
  • 374 beoordelingen 4.9/10 Netheid
  • 174 beoordelingen 4.3/10 Goede prijs-kwaliteitsverhouding
  • 144 beoordelingen 8.7/10 Zwembad

Mogelijk gemaakt door Trustyou

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