Novotel Canberra 4,5 sterren

Avis-klantbeoordeling (ALL beoordeling) 3.9/5 3.197 beoordelingen

Novotel Canberra - Image 1
Novotel Canberra - Image 2
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Omschrijving

ALLSAFE goedgekeurd hotel

Extras van het hotel

  • Op 1 km van het meer, 3 km van Parlement House

  • Veel restaurants en bars in de buurt

  • WiFi, grote werkruimte, flatscreen tv met kabelaansluiting

  • 24 uur per dag drankjes en hapjes in de stijlvolle bar

  • Fitnessruimte, spa, sauna, evenementenruimten

Onze accommodaties

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Hotel locatie

Novotel Canberra

65 Northbourne Avenue
2601 CANBERRA
Australië

Gps:-35.27799, 149.128986

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

FIRST EDITION

Vanaf 10.30 uur tot laat in de avond kunt u in Arbre Bar and Pantry eten. Roomservice in het Novotel Canberra is 24 uur per dag beschikbaar. Er is ook een menu met extra gezonde gerechten.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  3.9/5  3.197 beoordelingen

TripAdvisor score  3.5/5  4.002 beoordelingen

Outstanding

Tripadvisor-waardering 5.0/5

Dean R Gecertificeerde beoordeling door TripAdvisor

The beds were amazing, so soft and comfortable. The Staff were amazing, the front desk were always happy to give any help they could. The restaurant team gave an amazing experience and the housekeeping team were incredibly professional when cleaning my room. Cannot wait to stay again!

Dear DeanrH805kn, Thank you for choosing to stay with us at Novotel Canberra. We are thrilled to hear that your recent experience with us was outstanding. It is fantastic to hear that you found our beds very comfortable and our team both amazing and professional. This feedback will be shared and celebrated with the whole team. We look forward to warmly welcoming you back on your next visit to the Nation's Capital. Sincerely, Jessica James General Manager

Lively neighborhood

Tripadvisor-waardering 5.0/5

SteveAntpitta Gecertificeerde beoordeling door TripAdvisor

We stayed here when our flight was diverted to Canberra. The desk clerk handled the rush of displaced passengers sent here well. The rooms were very comfortable. The location is in a lively area, convenient to restaurants and a hopping nightlife..

Dear SteveAntpitta, It is great to hear that you enjoyed your time at our property and in Canberra even if that was not your original plans. We are thrilled to hear that our front office team were able to quickly assist and that our central location suited your needs. We hope to warmly welcome you back on your next visit to the Nation's Capital and appreciate you taking the time to provide us with this review. Sincerely, Jessica James General Manager

Not at Novotel standards

Tripadvisor-waardering 3.0/5

Anthony H Zaken - Gecertificeerde beoordeling door TripAdvisor

I stayed at the Novotel Brisbane 5 days ago, and the Novotel Canberra this week, these two properties are polar opposites when it comes to experience/inclusions/value for money, with the Novotel Canberra a 3 star motel compared to the 4.5 star Novotel Brisbane - I was shocked at how the experience could vary so much within the same brand. Comparison between the two: Novotel Canberra - (NC) Novotel Brisbane - (NB) 1. Room service: NB: Full room service was available NC: It states its available from 4pm. I requested food at 5pm, "sorry sir, the kitchen doesn't open til 5.30pm". Ugh 2. Minibar NB: Fully stocked minibar replenished daily. NC: No minibar on offer whatsoever, nothing... 3. Coffee NB: Barista coffee is served standard with breakfast each morning. NC: Barista coffee only available at an additional charge, even when breakfast is included. 4. Breakfast NB: Eggs anyway you like, omelette, poached, sunny side up, whatever - just ask. NC: I requested an omelette, "that'll be an additional cost on top of what you've already paid for breakfast". Are you serious!? What's the point of paying for breakfast?? 5. Drinks Asked front desk at 11pm for a can of soft drink and charge it to my room. "We have no drinks as the bar is closed". They could not even get a can that could be fetched from the fridge and charge it to the room. So with no minibar, and nothing available for purchase - uber delivery came in handy. 6. Pre-ordering NB: Inroom card to pre-order breakfast for delivery, just fill in and leave it outside at night. NC: No such thing exists Gerneral stuff: Im 5ft 8 and the shower head was 1cm off the top of my head, hate to have been any taller. Shower over bath too so avoid if you have mobility issues. Stained curtains, chipped cupboards, room carpet filthy and in desperate need of replacing. The only saving grace here is location (however there are plenty of other properties in the same location so you have choice), and all staff were friendly. Avoid if you want 3 star or above. Stay if you're ok with motel style, lack of services, lack of amenities and wanting to pay for extras that should already be included. Hot tip: Canberra accom can book out well in advance, especially if parliament is sitting. Make sure to book as far in advance as you can to avoid disappointment.

Dear Anthony, Thank you for staying with us at Novotel Canberra. We are very sorry to hear that your recent experience with us did not meet your expectations. We appreciate you taking the time to provide us with this detailed feedback and comparison with Novotel Brisbane. We are currently reviewing many of our services including breakfast offering, mini bar and room service and will be making changes and improvements in the coming months. We will investigate with our front office team on why a drink was not offered, this is not our usual service standards and we sincerely apologise for the inconvenience this caused. It is our hope that we get the opportunity to better serve you in the near future. Sincerely, Jessica James General Manager

Limited Refurbished Rooms - 2 star motel rooms are better

Tripadvisor-waardering 1.0/5

Collin P Zaken - Gecertificeerde beoordeling door TripAdvisor

Limited Refurbished Rooms - the majority of the time over the last two years stayed at the hotel was in the style of a 2 Star motel room with a 5 Star pricing. There should definitely be clarity that the rooms on website are extremely limited! I have let me company know and will be delisting the hotel from our hotel options.

Dear Collin, Thank you for choosing to stay with us at Novotel Canberra. We are very sorry to hear that your recent experiences at our property have not met your expectations. We are currently working with our owners on plans to refresh the rooms at Novotel Canberra which we are very excited about. We hope to get the opportunity to better serve you and welcome you back in the near future. Sincerely, Jessica James General Manager

Uitstekend hotel met juiste lokatie

Tripadvisor-waardering 5.0/5

Medicalescort Soloreis - Gecertificeerde beoordeling door TripAdvisor

Deze Novotel in Canberra is een echte aanrader. Hotel en Kamer zien er schoon en verzorgd uit. Service was prima, zo ook het ontbijt. Hotel op korte loopafstand van groot winkelcentrum en restaurants.

Dear Guest, Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future. Kind regards, Nathan Frost General Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 1.746 beoordelingen 7.4/10 Locatie
  • 2.373 beoordelingen 5/10 Kamer
  • 1.798 beoordelingen 7.4/10 Service
  • 29 beoordelingen 5.5/10 Wifi
  • 942 beoordelingen 4.8/10 Comfort
  • 921 beoordelingen 4.3/10 Netheid
  • 627 beoordelingen 3.5/10 Voorzieningen
  • 612 beoordelingen 2.5/10 Sfeer

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