The Sebel Auckland Viaduct Harbour 4 stars

Customer review rating (ALL Rating) 4.1/5 842 reviews

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The Sebel Auckland Viaduct Harbour - Image 1
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The Sebel Auckland Viaduct Harbour - Image 3
The Sebel Auckland Viaduct Harbour - Image 4
85 89 Customs Street West, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • 24-hour reception

  • Central Auckland location

  • On-site parking

  • Planet 21 Bronze in favour of positive hospitality

Our accommodation(s)

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Hotel location

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 AUCKLAND
New Zealand

GPS:-36.843578, 174.763219

Telephone
Fax +64 9 978 4099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property
  • Room service

Fitness center

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  842 reviews

TripAdvisor Rating  4.0/5  1,592 reviews

Great stay

Customer review rating 5.0/5

Don B. Couples - Confirmed reviews ALL

Great location, rooms, staff.

Dear Don, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great stay and that you found our location, rooms, and staff to your satisfaction. Providing a seamless and enjoyable experience for our guests is what we strive for, and we're delighted that we succeeded in meeting your expectations. We look forward to welcoming you back for another great stay in the future. Warm regards, Andrean Lim Front Office Manager

Great Location

Customer review rating 4.0/5

Gary N. Business - Confirmed reviews ALL

Great location with plenty of nearby dining options. Absolutely worth paying a little more for the Marina View rooms.

Dear Gary, Thank you for sharing your review with us. We're pleased to hear that you appreciated our great location and the abundance of nearby dining options. It's wonderful to know that you found the Marina View rooms to be worth the extra cost. We appreciate your feedback regarding the condition of the rooms. Rest assured, we take guest comfort and satisfaction seriously, and we will take your comments into consideration as we continue to make improvements to enhance our guests' experience. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warm regards, Andrean Lim Front Office Manager

Zero Expectations

Customer review rating 3.0/5

Stephanie Couples - Confirmed reviews ALL

I visit Auckland, New Zealand at least once or twice a year to visit family.. And 9/10 times we’ve stayed at The Sebel Viaduct. We paid for a Suite, and our bedroom window looked out straight onto a building wall. I asked to be moved, and they assisted. The cleanliness has had a real decline, and the staff who maintain the room daily, have no pride or care in their work. They completely missed one day, and I was told ‘It’s too late now’ by front desk, with no apology nor any recognition of it being missed. I really enjoyed staying their regularly, but will definitely be looking elsewhere next time.. Which is a shame. We paid for a Suite, and our bedroom window looked out straight onto a building wall. I asked to be moved, and they assisted.

Well located

Customer review rating 4.0/5

Mike L. Friends - Confirmed reviews ALL

Front desk girls were very helpful and happy

Dear Mike L., Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. We're delighted to hear that you found our front desk staff to be very helpful and happy. However, we regret that there was a miscommunication regarding the cancellation of the second room. Rest assured, we will investigate this matter internally to prevent similar occurrences in the future. Your comments regarding the condition of the rooms are duly noted, and we appreciate your honesty. We are continuously working on improvements to enhance our guests' experience, and your feedback will be instrumental in this process. It's heartening to know that you found our front desk staff, especially the young lady who assisted you during check-in and check-out, to be awesome. We will make sure to recognize her for her outstanding service. Once again, we apologize for any inconvenience caused and appreciate your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Kind Regards, Andrean Lim Front Office Manager

Noisy

Customer review rating 1.5/5

Jeanene B. Couples - Confirmed reviews ALL

It was ok but we had a band virtually right underneath us and they finished at 2am and was extremely loud so there was no way we were getting any sleep. Parking was horrendous only 15 allocated so if you miss out you have to pay for parking somewhere else. Would not stay here again.

Dear Jeanene, Thank you for sharing your feedback with us. We sincerely apologize for the noise disturbance caused by the band during your stay. We understand how important a good night's sleep is for our guests, and we regret that your experience was impacted by the noise from the band playing nearby. We will look into ways to mitigate noise disturbances in the future to ensure a more peaceful environment for our guests. Regarding the parking situation, we apologize for any inconvenience you experienced. We will take your comments into consideration as we continue to improve our services and amenities. We appreciate your honest feedback and regret that we fell short of your expectations. If you would be willing to give us another chance, we would love the opportunity to provide you with a much-improved experience. Kind Regards, Andrean Lim Front Office Manager

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Other web-users rate our hotel

  • 703 reviews 8.8/10 Location
  • 828 reviews 6.2/10 Room
  • 532 reviews 8.3/10 Service
  • 53 reviews 4.1/10 WiFi
  • 344 reviews 5.5/10 Comfort
  • 195 reviews 5.3/10 Cleanliness
  • 149 reviews 3.8/10 Amenities
  • 144 reviews 4.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.