Fairmont Château Laurier 4 stars

Customer review rating (ALL Rating) 4.3/5 4,466 reviews

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Fairmont Château Laurier - Image 1
Fairmont Château Laurier - Image 2
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1 Rideau Street, K1N8S7 OTTAWA, Canada

Description

Hotel extras

  • Prime city center location, with ByWard Market and the National Gallery on your doorstep

  • State-of-the-art health club and heated indoor pool

  • Afternoon Tea at Zoe’s: Ottawa’s favorite gathering place

  • Pet friendly: your four-legged friend will be treated like royalty too!

Our accommodation(s)

Hotel location

Fairmont Château Laurier

1 Rideau Street
K1N8S7 OTTAWA
Canada

GPS:45.425153, -75.69451

Telephone
Fax +1 613-562-7030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,466 reviews

TripAdvisor Rating  4.0/5  4,564 reviews

Hype was not real

Customer review rating 1.5/5

E Business - Confirmed reviews ALL

I was honestly very disappointed at my stay. This was my first time staying with the Fairmont Château Laurier and prior to my stay I had only seen the place from the outside and a tour of the inside public access areas. I had been looking forward to my stay due to the famous reputation this hotel holds, however my recent experience was extremely disappointing. To begin, for the price of the stay even at a discounted rate was far too expensive considering the amenities and services that it was lacking. For example, parking is $60+/day (valet only) which is ridiculous considering the average in the city seemed to be around $25-30. In addition, the facilities did not include a free breakfast or even a snack bar for guests and all the cafes, restaurants, and room services were over priced. Not only that, personally I could get over not having breakfast provided but for the price of the stay here, the amenities are really lacking. For example they do not have a hot tub or sauna which was shocking. While they do have a pool and gym, I had found them to be fairly busy and over occupied. Lastly, the room was fairly small and walls were really thin allowing the sounds of the neighbours to be heard disrupting sleep. You can have the same size and quality of room at most other reputable hotels in the area. Overall, I was very disappointed with my experience here and I would not comeback or recommend anyone to come stay here at your own expense. It’s better to observe the historical beauty of the building from the outside for free.

Dear Young ( Eric ) K., Thank you for taking the time to tell us about your experience at the Fairmont Château Laurier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Vincelette Director of Rooms

Lost its touch

Customer review rating 2.5/5

Brendan H. Business - Confirmed reviews ALL

Fairmont culture has shifted over the years. It seems to have lost the desire to “WoW” people that used to be the emblematic of a fairmont standard. Additionally, some policies, for example, not allowing food delivery services to deliver to the room, seem punitive to the guest. I paid a relatively low rate and I’m not sure the value is there.

Dear Brendan H., Thank you for taking the time to tell us about your experience at the Fairmont Château Laurier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patrick Vincelette Director of Rooms

Excellent in every category

Customer review rating 5.0/5

Paul C. Business - Confirmed reviews ALL

Amazing staff, good food, very comfortable beds, very clean

Wonderful hoyel

Customer review rating 4.0/5

Heather C. Couples - Confirmed reviews ALL

Our hotel room was perfect and we were walking distance to the NAC for a concert that evening.

Great historic hotel

Customer review rating 4.5/5

A B. Couples - Confirmed reviews ALL

We really enjoyed our weekend stay. Well located to the Byward Market.

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Other web-users rate our hotel

  • 1,065 reviews 8.6/10 Location
  • 1,875 reviews 5.9/10 Room
  • 1,912 reviews 8.1/10 Service
  • 94 reviews 4/10 WiFi
  • 728 reviews 4.9/10 Comfort
  • 718 reviews 7.3/10 Amenities
  • 512 reviews 5.2/10 Cleanliness
  • 450 reviews 4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.