Description
Hotel extras
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24-hour reception
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Central Auckland location
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On-site parking
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Planet 21 Bronze in favour of positive hospitality
Our accommodation(s)
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Suite
City View 1 Bedroom Suite Queen
- 2 pers. max
- 50 m² / 538 sq ft
- Bedding 1 x Queen size bed(s)
- Views: City View
Suite
Marina View 1 Bedroom Suite Queen
- 2 pers. max
- 45 m² / 484 sq ft
- Bedding 1 x Queen size bed(s)
- Views: Harbour view
- Most of the accommodation: Balcony
Suite
Marina Deluxe View 1 Bedroom Suite
- 3 pers. max
- 78 m² / 839 sq ft
- Bedding 1 x Queen size bed(s)
- Views: Harbour view
Suite
Executive Deluxe 1 Bedroom Queen
- 3 pers. max
- 90 m² / 968 sq ft
- Bedding 1 x Queen size bed(s)
- Views: Harbour view
- Most of the accommodation: Balcony
Studio
City View Studio Suite Queen
- 3 pers. max
- 35 m² / 376 sq ft
- Bedding 1 x Queen size bed(s)
- Views: City View
Hotel location
The Sebel Auckland Viaduct Harbour
85 89 Customs Street West
1010 AUCKLAND
New Zealand
GPS:-36.843578, 174.763219
Access and transport
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FERRY BUILDING
Ferries
Access: 1 km / 0.62 mi 6 min walk / 4 min drive
BRITOMART
Railway station
Access: 1.1 km / 0.68 mi 7 min walk / 4 min drive
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SKY TOWER
Tourist attraction
Access: 800 m / 0.5 mi 10 min walk / 5 min drive
WAR MEMORIAL
Museums
Access: 3.5 km / 2.17 mi 8 min drive
MT EDEN
Tourist attraction
Access: 6.5 km / 4.04 mi 10 min drive
AUCKLAND ZOO
Zoo
Access: 7.5 km / 4.66 mi 12 min drive
BOTANICAL GARDENS
Botanical gardens
Access: 12 km / 7.46 mi 18 min drive
Hotel services
Check-in from - Check out up to
- Car park
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- 100% Non Smoking Property
- Room service
Fitness center
Non contractual photo
Our guest reviews
Great position but the decor of the room was very tired
Customer review rating 3.5/5
Anonymous Couples - Confirmed reviews ALL
Dear Wendy, Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our hotel's prime location at the bustling Viaduct Harbour, and we're pleased that we could accommodate your request for an upgrade as a Gold status member. However, we're sorry to hear that you found the decor of the room and the overall condition of the hotel to be tired. Please know that we take your comments seriously, and we'll be sure to pass them along to our management team for review. Regarding the absence of a restaurant on-site, we apologize for any inconvenience this may have caused. We understand the importance of dining options for our guests and will certainly take your feedback into consideration for future improvements. We regret that there was no recognition gift provided for your Gold status and that the welcome drink fell short of your expectations. Your feedback regarding these aspects of your stay is valuable to us, and we will use it to improve our services moving forward. Thank you again for taking the time to share your experience with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Kind Regards, Andrean Lim Front Office Manager
Well located
Customer review rating 4.0/5
Deanna E. Business - Confirmed reviews ALL
Dear Deanna, Thank you for taking the time to share your review. We're pleased to hear that you found our hotel to be well located and that you had an excellent experience with our front desk team. Your kind words mean a lot to us, and we're glad that we could contribute to making your stay enjoyable. We look forward to welcoming you back for another great stay in the future. Kind Regards, Andrean Lim Front Office Manager
Very well located
Customer review rating 5.0/5
Mike Couples - Confirmed reviews ALL
Dear Mike, Thank you for taking the time to share your experience with us. We're thrilled to hear that you were very happy with your stay. Our team strives to provide exceptional service, and it's rewarding to know that we succeeded in making your visit enjoyable. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay. Kind Regards, Andrean Lim Front Office Manager
Great Location
Customer review rating 4.5/5
John T. Business - Confirmed reviews ALL
Dear John, Thank you for sharing such a wonderful review of your stay at The SEBEL Viaduct. We're thrilled to hear that you found your experience with us very lovely and that you enjoyed the spacious room and comfortable bed. It's fantastic to know that our prime location served you well, allowing you to explore Auckland CBD and the vibrant Wynyard Quarter with ease. We're delighted that you appreciated the nearby eateries, bars, and the picturesque views of the boats moored in the area. Our team takes great pride in providing helpful and cheerful service, so we're pleased to hear that you found our staff to be just that. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit in the future. Kind Regards, Andrean Lim Front Office Manager
Was a good stay
Customer review rating 3.0/5
Mauricio R. Families - Confirmed reviews ALL
Dear Mauricio, Thank you for taking the time to tell us about your experience and bringing these issues to our attention. We sincerely apologize for any inconvenience you experienced during your stay. Providing excellent customer service and ensuring that all of our guests' needs are met are top priorities for us, and we regret that we fell short of your expectations in this regard. Regarding the internet access issue, we apologize for any frustration this may have caused. We strive to provide reliable and efficient internet service for our guests, and we will investigate the matter further to ensure that any issues are promptly addressed. Additionally, we apologize for the oversight with the towels in your room. It's important to us that our guests have everything they need for a comfortable stay, and we regret any inconvenience caused by this oversight. We will review our room preparation procedures to prevent similar occurrences in the future. We truly appreciate your feedback, as it helps us identify areas for improvement and ensures that we can provide a better experience for our guests moving forward. Sincerely, Kesh Nand General Manager
In partnership with TripAdvisor
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