ibis Casablanca City Center 3 stars

Customer review rating (ALL Rating) 4.0/5 617 reviews

Best price
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ibis Casablanca City Center - Image 1
ibis Casablanca City Center - Image 2
ibis Casablanca City Center - Image 3
ibis Casablanca City Center - Image 4
Angle Zaid Ou Hmad -, Rue Sidi Belyout, 20190 CASABLANCA, Morocco

Description

Hotel extras

  • Shop at Morocco Mall and Anfa Place, 20 minutes from the hotel.

  • Want to party? Ain Diab is 10 mins away: pubs, restaurants, bars, etc.

  • Discover Hassan II Mosque, the largest mosque in Morocco, a 5 min drive away.

  • Discover Casablanca's ancient medina; just 5 minutes from the hotel

  • Explore the city: the tramway station is 5 min from the hotel.

Our accommodation(s)

Hotel location

ibis Casablanca City Center

Angle Zaid Ou Hmad -, Rue Sidi Belyout
20190 CASABLANCA
Morocco

GPS:33.598, -7.6125

Telephone
Fax +212 5224-66561

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

BAR

A bite to eat, something to drink... It's the perfect spot for business meetings or relaxing

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  617 reviews

TripAdvisor Rating  3.5/5  1,298 reviews

Good for one night only

TripAdvisor rating 2.0/5

placesnotfaces Solo travel - TripAdvisor review

There are only 2 plus points for this hotel - location and price. Even so, given the overall experience, it should be priced lower. Hotel is just across Casa Port Station; convenient if you have train arriving and departing there. The hotel lobby and reception is nicely decorated but as they say, superficial beauty because there is absolutely zero customer service and no one even said 'Welcome'. Upon my early arrival, I was told I have to wait till 12pm to check in. When I returned to check-in, one staff was attending to another guest while a 2nd staff was busy doing his work while I was clearly standing and waiting to be attended to. The 2nd staff eventually attended to me and handed me a form to fill up my guest details after which he told me to pay 15Dh city tax. The room key card didn't work initially so I had to return to the reception. Now the room: it is absolutely bare and clearly not maintained. While it was clean, the bathroom door cannot close properly, there are ZERO hooks, hanger or anything in the toilet where you can hang your clothes and towels, no toiletries except for hand soap and shower soap (for which the bottle was broken). No bottled water, no cups, no kettle, no coffee or tea in the room. It was probably the worst Ibis I have stayed at. Thankfully I was there for one night only so really, it is good for one night only if you don't want to pay for anything more expensive.

Bad service

Customer review rating 1.0/5

Ebc Couples - Confirmed reviews ALL

No toilet paper in the bathroom. We requested for toilet paper it never came. Room is dusty. Reception, bar & restUrant servers are not smiling, not friendly! Super fail!

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Not clean Mold in the rooms

Dear Nikita M., Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AC not working

Customer review rating 0.5/5

Cynthia M. Couples - Confirmed reviews ALL

Checked in and it wasn’t disclosed that the ac was not operating. When inside room tried to adjust the temperature without success. Called front desk to get no answer so I went back down only to be told that it wasn’t working. When asked why this wasn’t told to us 5 minutes ago when we checked in he said he didn’t know. But that wasn’t true because other guests were now in the lobby asking if there was an update on the ac repair. I then said I thought you didn’t know and advised that we are relocating to the Sofitel next door because their ac is working. He initially stated we could not get a refund because we checked in…. Huh we didn’t know we were checking into a hotel without ac sir.

Dear JAN ROGER W P., Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not the best Ibis

Customer review rating 1.5/5

A Families - Confirmed reviews ALL

To be honest, there are better Ibis hotels! Location is perfect but room is not clean, bathroom smells, walls and common parts are plenty of scratches. A pretty common thing in Morocco. The worst, in my opinion, is breakfast. Knowing Morocco pretty well, I can’t explain myself why there are no pure orange juice, no fruits, no yogurts, no typical bread. You will only find local crepes (which are good), untasty baguette with cheap strawberry jam. No chicken ham, no cheese… everywhere else in the world these products are made available. In the meantime, breakfast price do not change, so I do believe there is something to be done to get up to Ibis standards.

Dear Aurelien H., Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 413 reviews 9.1/10 Location
  • 568 reviews 3.9/10 Room
  • 535 reviews 6.3/10 Service
  • 13 reviews 7.6/10 WiFi
  • 290 reviews 4.3/10 Cleanliness
  • 242 reviews 2.7/10 Comfort
  • 197 reviews 5/10 Breakfast
  • 107 reviews 4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.