Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,658 reviews

Mercure Queenstown Resort - Image 1
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Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

  • ALLSAFE Certification

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,658 reviews

TripAdvisor Rating  4.0/5  1,910 reviews

Nice view and bar but dated hotel and awful breakfast

TripAdvisor rating 3.0/5

mp1904 TripAdvisor review

Stayed for 4 nights in February and paid extra for a lake view King room. The view from both the bar and the room were absolutely stunning. It was a joy to wake up to that view! The bar selection and staff were great and it was an enjoyable space to spend some time before and after dinner. That is where the positives end unfortunatley. The hotel looks to have been removated on a tight budget. For a premium room the shower was small and had very low pressure. We were hoping to enjoy the leisure facilities in this 'resort' hotel - unfortunatley the outdoor swimming pool was unheated, and even in the summer was too cold, we didn't see anyone using it. One jacczzi was out of action, so guests had to take it in turns to use the functional one. The sauna is located at the other end of the hotel to the pool area, which makes no sense. The achilles heel of the hotel is the breakfast. We knew the hotel is a good walk from the town centre, so we prepaid breakfast for our trip which was an unfortunate mistake for us. This breakfast was the worst breakfast offerring I have ever seen in any hotel. The breakfast room was filthy each day with crumbs and debris all over the tables and carpet. The quality of the hot food, coffee and juice was exremely budget and unpleasant. There was no fruit except for fruit salad and peaches from a tin. No yoghurts. For the four mornings we were there the same inedible scraps of cheese were on display. At least they had some pastries that they had heated up....oh wait!...on our last morning they had none of those either! Overall this hotel was not good value for money and I will not return.

Title: MercuA Perfect Getaway

TripAdvisor rating 5.0/5

Neroli S Business - TripAdvisor review

Mercure Queenstown Resort offers breathtaking views of Lake Wakatipu and the surrounding mountains, creating an unforgettable backdrop. The friendly staff ensures a warm welcome and attentive service throughout your stay. The restaurant and bar impress with a fantastic selection of local food and wines, while self-catering facilities add convenience. For a memorable getaway in Queenstown, Mercure Queenstown Resort is the perfect choice.

Challenging experience

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Noisy fridge which I had to turn off. Sagging mattress. Black mould in shower. Charged a lot for a too basic continental breakfast. Cheap muesli and stale and dry croissant. Had to ask for plain yoghurt and green tea.

Good stay

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

The stay was good but the room I had a damp smell. Felt bad about complaining at that stage but thought I report to let you know.

Great location

Customer review rating 5.0/5

Darran L. Business - Confirmed reviews ALL

Everything just fine All staff sensational Could not fault anything

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Other web-users rate our hotel

  • 578 reviews 7.4/10 Location
  • 1,466 reviews 8/10 Room
  • 1,157 reviews 8.4/10 Service
  • 18 reviews 6.2/10 WiFi
  • 442 reviews 5.2/10 Food
  • 385 reviews 6.1/10 Cleanliness
  • 344 reviews 5.9/10 Breakfast
  • 241 reviews 5.2/10 Value

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