Description
Hotel extras
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24-hour reception
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Central Auckland location
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On-site parking
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Planet 21 Bronze in favour of positive hospitality
Our accommodation(s)
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Suite
City View 1 Bedroom Suite Queen
- 2 persons
- 50 m² / 538 sq ft
- Bedding 1 x Queen size bed(s)
- Views: City View
Suite
Marina View 1 Bedroom Suite Queen
- 2 persons
- 45 m² / 484 sq ft
- Bedding 1 x Queen size bed(s)
- Views: Harbour view
- Most of the accommodation: Balcony
Suite
Marina Deluxe View 1 Bedroom Suite
- 3 persons
- 78 m² / 839 sq ft
- Bedding 1 x Queen size bed(s)
- Views: Harbour view
Suite
Executive Deluxe 1 Bedroom Queen
- 3 persons
- 90 m² / 968 sq ft
- Bedding 1 x Queen size bed(s)
- Views: Harbour view
- Most of the accommodation: Balcony
Studio
City View Studio Suite Queen
- 3 persons
- 35 m² / 376 sq ft
- Bedding 1 x Queen size bed(s)
- Views: City View
Hotel location
The Sebel Auckland Viaduct Harbour
85 89 Customs Street West
1010 AUCKLAND
New Zealand
GPS:-36.843578, 174.763219
Access and transport
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FERRY BUILDING
Ferries
Access: 1 km / 0.62 mi 6 min walk / 4 min drive
BRITOMART
Railway station
Access: 1.1 km / 0.68 mi 7 min walk / 4 min drive
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SKY TOWER
Tourist attraction
Access: 800 m / 0.5 mi 10 min walk / 5 min drive
WAR MEMORIAL
Museums
Access: 3.5 km / 2.17 mi 8 min drive
MT EDEN
Tourist attraction
Access: 6.5 km / 4.04 mi 10 min drive
AUCKLAND ZOO
Zoo
Access: 7.5 km / 4.66 mi 12 min drive
BOTANICAL GARDENS
Botanical gardens
Access: 12 km / 7.46 mi 18 min drive
Hotel services
Check-in from - Check out up to
- Car park
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- 100% Non Smoking Property
- Room service
Fitness center
Non contractual photo
Our guest reviews
Customer review rating 4.0/5
Pip Couples - Confirmed reviews ALL
Dear Pip, Thank you for sharing your feedback with us following your recent stay. We sincerely apologize for any discrepancies between the room you initially received and the online images. Your feedback regarding the "City View" is duly noted, and we understand your disappointment if the view did not meet your expectations. However, we're glad to hear that our staff were able to assist you promptly by offering an alternative room for your consideration. It's heartening to know that the room upgrade provided a more enjoyable experience for you. We appreciate your understanding regarding the unexpected upgrade costs and any inconvenience this may have caused. While we strive to provide accurate representations of our rooms online, we understand that occasional variations may occur, and we will take steps to ensure that our online images accurately reflect the guest experience. Additionally, we appreciate your constructive feedback regarding the condition of aspects within the room. Rest assured, your comments have been shared with our maintenance team for further evaluation and improvement. Nonetheless, we're pleased to hear that you found the bed comfortable and enjoyed the overall layout of the room. Your satisfaction is paramount to us, and we're grateful for your acknowledgment of our helpful staff and the enjoyable aspects of your stay. We hope to have the opportunity to welcome you back in the future and provide you with an even more memorable experience. Warm Regards, Andrean Lim Front Office Manager
Well located but notnupntonsebel standard
Customer review rating 3.5/5
Anne Couples - Confirmed reviews ALL
Dear Anne, Thank you for taking the time to provide us with your feedback regarding your recent stay. We're delighted to hear that you found our location to be convenient and that you enjoyed the comfort of your room, along with the kitchenette facilities. Your appreciation means a lot to us, as we strive to provide a pleasant experience for all our guests. However, we're truly sorry to learn about the inconvenience caused by the missing items in your room. Your comments regarding the absence of a bowl and teaspoon have been duly noted, and we will make sure to address this issue promptly to ensure that all necessary amenities are readily available for our guests. Moreover, we apologize for the disappointment you experienced with the shower. It's regrettable to hear about the lack of water pressure and the temperature not being adequately warm, making it difficult for you to enjoy a refreshing shower experience. Please rest assured that we take your feedback seriously, and our maintenance team will investigate this matter thoroughly to identify and rectify the underlying issues to prevent any recurrence. We genuinely appreciate your constructive feedback, as it helps us to continually improve the quality of our services and facilities. Your satisfaction is our top priority, and we hope that despite the shortcomings you encountered, you were still able to enjoy your overall stay with us. We would love the opportunity to welcome you back in the future and provide you with the exceptional experience that you rightfully deserve. Warm Regards, Andrean Lim Front Office Manager
Great stay
Customer review rating 5.0/5
Don B. Couples - Confirmed reviews ALL
Dear Don, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great stay and that you found our location, rooms, and staff to your satisfaction. Providing a seamless and enjoyable experience for our guests is what we strive for, and we're delighted that we succeeded in meeting your expectations. We look forward to welcoming you back for another great stay in the future. Warm regards, Andrean Lim Front Office Manager
Great Location
Customer review rating 4.0/5
Gary N. Business - Confirmed reviews ALL
Dear Gary, Thank you for sharing your review with us. We're pleased to hear that you appreciated our great location and the abundance of nearby dining options. It's wonderful to know that you found the Marina View rooms to be worth the extra cost. We appreciate your feedback regarding the condition of the rooms. Rest assured, we take guest comfort and satisfaction seriously, and we will take your comments into consideration as we continue to make improvements to enhance our guests' experience. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warm regards, Andrean Lim Front Office Manager
Zero Expectations
Customer review rating 3.0/5
Stephanie Couples - Confirmed reviews ALL
In partnership with TripAdvisor
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