Swissôtel Amsterdam 4 stars

Customer review rating (ALL Rating) 4.3/5 1,210 reviews

Swissôtel Amsterdam - Image 1
Swissôtel Amsterdam - Image 2
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Damrak 96, 1012 LP AMSTERDAM, Netherlands

Description

Hotel extras

  • Central location, just a few steps from Dam Square and Central Station

  • On foot, discover the hidden treasures of Amsterdam within walking distance

  • Modern amenities, a fitness center and conference rooms

  • International cuisine with a view at the Royal 98 restaurant

  • Situated in a historically significant landmark building

Our accommodation(s)

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Hotel location

Swissôtel Amsterdam

Damrak 96
1012 LP AMSTERDAM
Netherlands

GPS:52.373403, 4.893462

Telephone
Fax +31 20 522 3225

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ROYAL98

ROYAL98 is an Italian food concept in the centre of Amsterdam where pasta's, thin-crust wood oven pizza and freshly made salads play a central role. Guests can enjoy an all-day menu and being ensured of fresh and organic ingredients from local suppliers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,210 reviews

TripAdvisor Rating  4.5/5  1,675 reviews

Certificate of excellence 2023

The Bar shuts at 9:30PM

Customer review rating 3.0/5

Steven B. Couples - Confirmed reviews ALL

Overall, the hotel was just okay. Given the room rates and the expected facilities of a 4 star hotel, it was pretty poor. They served Brandy at the bar, but only in beer glasses. We only managed to get back to the bar by 21:30 on the first evening, which was probably fortunate, the brandy was nealy all gone and there was no more on order. If you are a chancer, you can get the breakfast free. There is such a lack of staff, you can just walk in un-noticed. Not that the spread was anything like we have experienced from other Accor hotels.

Dear Mr B., Thank you for sharing your experience with us. We regret to learn of the difficulties you encountered with our app and room preferences. We always aim for our guests to have a smooth experience from start to finish, including the use of our digital services. Additionally, we understand the importance of meeting specific room requirements for comfort and accessibility. While Swissotel Amsterdam offers a variety of room types, we apologize for any oversight in matching your preferences. Our team is dedicated to ensuring that all guest needs are thoroughly communicated and met to the best of our ability. Your comments regarding the breakfast service and variety have been noted, and while we offer a selection aiming to cater to diverse tastes, we regret if it did not meet your expectations. We take pride in our breakfast spread and will definitely consider your preferences for future improvements. We also acknowledge the concerns regarding our bar service and the early closing time. Providing quality service and a welcoming atmosphere is paramount, and we will review our offerings and training to ensure an enhanced experience. Understanding the value of our ALL - Accor Live Limitless loyalty program, it is concerning to learn that the level of recognition did not meet your expectations. We appreciate your loyalty and are looking into better ways to convey our gratitude to esteemed members like yourself. Lastly, we apologize for any inaccuracies encountered with your invoice and appreciate your patience as we refine our processes. Rest assured, we are taking your feedback seriously as it helps us identify areas for improvement. Our goal is to ensure every guest's stay is nothing short of exceptional. We would love to have the opportunity to welcome you back to provide you with the real Swissôtel experience. Best regards, Wencke Bolsius, General Manager

We'll located, excellent staff

Customer review rating 4.5/5

Harry B. Couples - Confirmed reviews ALL

The location was perfect. The staff was extremely helpful and welcoming(calling for taxi, answering questions about the area). The hotel was very clean and modern. Would definitely use this hotel for future stays.

Dear Mr b., Thank you very much for this kind review. We are delighted to hear that our central location contributed positively to your experience in the vibrant heart of Amsterdam. Our team is heartened by your kind words about their helpfulness and welcoming nature. Providing personalized service is a cornerstone of our hospitality, and we are thrilled that this was evident during your interactions with our staff. Maintaining the cleanliness and modernity of Swissotel Amsterdam is of utmost importance to us, and your commendation in this regard is greatly appreciated. It assures us that our efforts are resonating with our guests. We look forward to welcoming you again. Kind regards, Wencke Bolsius, General Manager

Unhappy with Service

Customer review rating 1.5/5

Smc Couples - Confirmed reviews ALL

While the room was nice, the service was sub-par. We arrived from overseas in the morning knowing that our room would not be ready at 9:30 AM. We checked in and were told that we would be contacted when the room was ready. Here is what happened...we left and came back at 1PM and the room was not ready. We sat in the lobby, watching other people check in and go straight to their room! We were told that they could not change our room, which is fine BUT, they should have notified housekeeping and had our room cleaned earlier! We continued to watch people arrive and go to their rooms immediately for two hours! Our room was not ready until 3PM...

Dear Guest, Thank you for taking the time to review your visit. We are disheartened to learn that your experience did not meet the expectations typically held for a stay with us, particularly with regards to the readiness of your room. Our aim is to provide a swift and smooth check-in process, and we regret any disappointment caused when this did not transpire as swiftly as it could have. Whilst the pre-check in procedure gives you priority to get a room as soon as possible, it is not a guarantee that the room will be ready before the official check in time of 3pm. We extend our heartfelt regret that these aspects of your stay did not reflect the high standards we set for ourselves. It is our hope that we will have another opportunity to host you and demonstrate the true quality of service and hospitality inherent to Swissotel Amsterdam. Kind regards, Wencke Bolsius, General Manager

Poor Customer Service

TripAdvisor rating 2.0/5

Trip06461161894 TripAdvisor review

While the room was nice, the service was sub-par. We arrived from overseas in the morning knowing that our room would not be ready at 9:30 AM. We checked in and were told that we would be contacted when the room was ready. Here is what happened...we left and came back at 1PM and the room was not ready. We sat in the lobby, watching other people check in and go straight to their room! We were told that they could not change our room, which is fine BUT, they should have notified housekeeping and had our room cleaned earlier! We continued to watch people arrive and go to their rooms immediately for two hours! Our room was not ready until 3PM...

Dear Guest, Thank you for taking the time to review your visit. We are disheartened to learn that your experience did not meet the expectations typically held for a stay with us, particularly with regards to the readiness of your room. Our aim is to provide a swift and smooth check-in process, and we regret any disappointment caused when this did not transpire as swiftly as it could have. Whilst the pre-check in procedure gives you priority to get a room as soon as possible, it is not a guarantee that the room will be ready before the official check in time of 3pm. We extend our heartfelt regret that these aspects of your stay did not reflect the high standards we set for ourselves. It is our hope that we will have another opportunity to host you and demonstrate the true quality of service and hospitality inherent to Swissotel Amsterdam. Kind regards, Wencke Bolsius, General Manager

Ripoff

Customer review rating 1.0/5

Heléna D. M. Couples - Confirmed reviews ALL

Stayed one night before our tour began. Was overcharged--twice their customary rate. And it didn't even include breakfast!! To make matters worse, housekeeping never showed up and cleaned our room the first day. The hotel insisted that I had put out a sign saying I didn't want the room cleaned, which is absolutely NOT true. I've noticed from reading other reviews for this hotel on Tripadvisor that we are not the only guests that the hotel has pulled this with. Also noticed that the curtains in our room were stained. Would never recommend this hotel

Dear Mrs. De M., Thank you for taking the time to share your review. We are disheartened to hear about your recent experience with us. It is our intention to provide a serene and comfortable stay for all our guests, and we regret any deviation from this goal. Regarding the absence of housekeeping service you experienced, this is certainly not indicative of our high standards. We take pride in our daily housekeeping and are sorry for any misunderstanding that may have occurred; rest assured, our team is committed to upholding the highest levels of cleanliness and service. I would however like to address the double charge you mention in your review. We have explained to you by upon check out that the charges on your bank statements were authorizations and not payments. The authorizations were released on the day of your check out and we have followed up the matter by emailing you on the same day. We have since then not heard from you and are very keen on discussing with you how we can be of any further assistance. In the hopes of hearing back form you, Kind regards, Wencke Bolsius, General Manager

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Other web-users rate our hotel

  • 1,346 reviews 9.7/10 Location
  • 1,333 reviews 6.7/10 Room
  • 1,298 reviews 8.5/10 Service
  • 18 reviews 7.7/10 WiFi
  • 499 reviews 6.6/10 Cleanliness
  • 452 reviews 6.8/10 Breakfast
  • 177 reviews 4.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.