Mercure Hotel Duesseldorf Zentrum 3 stars

Customer review rating (ALL Rating) 4.4/5 111 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Ideal connection to Dusseldorf Airport (DUS)

  • Good connection to the PSD Bank Dome Dusseldorf

  • Close to the convention center, Merkur Arena and Forty Four by place to be

  • Two charging stations for electric cars

  • Friendly team with personal service

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf Zentrum

Roßstraße 61
40476 DUESSELDORF
Germany

GPS:51.245745, 6.779938

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

In the evening, you can enjoy a glass of wine from the Mercure selection in the hotel bar in a convivial atmosphere with friends.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  111 reviews

TripAdvisor Rating  4.0/5  116 reviews

friendly reception, fast check out, good room, great price quality

Customer review rating 5.0/5

Business T. G. Business - Confirmed reviews ALL

The reception was very friendly handling the check out as here shift ended in the evening. She didn't hesitate a moment true customer orientation. I forgot her name but these are the experiences you remember as a guest. The hotel is well located, close to our office. Room was pleasant and hat all you could expect from a business room. The price quality was fantastic for Düsseldorf as I booked a single bed room, the one-person bed is comfortably large and the room is big enough for a normal business stay of 1 or more nights. I appreciated I could lock my notebook to the desk. Shower very clean, not a huge space but big enough to comfortably shower and get refreshed into a new day!

Dear Guest, Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you had a pleasant stay and that our receptionist provided friendly and efficient service during your check-out. We strive to ensure that our guests feel welcome and well taken care of throughout their stay. We're glad to know that you found our hotel well-located and convenient for your needs. It's great to hear that you enjoyed the amenities and comfort of your business room, including the spaciousness and the comfortable bed. Ensuring a comfortable and secure environment for our guests, such as the ability to lock your notebook to the desk, is important to us. Your feedback regarding the cleanliness of the shower and the overall value for the price is much appreciated. We aim to offer excellent quality and service at a competitive price point, and we're pleased that you found the price-to-quality ratio fantastic. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please let us know. Thank you again for choosing to stay with us! best regards Jens Müller assistant to General Manager

Perfect Location

TripAdvisor rating 4.0/5

Archer_011 TripAdvisor review

Chose this hotel as it has a bus stop right over the road from the airport as well as tram stops five minutes walk away that take you to the central shopping area, station and river. Its a nice small boutique hotel in a great location with extremely helpful and pleasant staff. The rooms are on the small side but are clean. There was a little noise at the back of the hotel but this was brief and didn't intefere with our sleep. Although we didn't have breakfast there it was available along with several other options to eat close by. Coffee or tea was available all day. It also had a small but nice seating area near reception and a bar. I would stay here again.

Despite the good location, we will not go back a second time

TripAdvisor rating 2.0/5

Louiewouters TripAdvisor review

We recently concluded a stay at Mercure Zentrum Düsseldorf from December 30, 2023, to January 1, 2024. The hotel's advantageous location, just a 10-minute taxi ride from the shopping streets and the same time from a very nice wildprk, is it's best feature. Upon arrival, check-in was efficient, the staff was friendly, and the room, in line with Mercure standards, offered satisfactory amenities including coffee and tea. The hotel provides a convenient parking facility under the premises for 20 euros per night, which we chose over the free alternative across the street, considering the New Year's fireworks. However, our overall experience was marred by significant noise disturbances during the night, contrary to the promised "soundproof rooms" highlighted on Accor's website. This was particularly disappointing and led us to question the effectiveness of the hotel's sound insulation. In an attempt to address the inconvenience, the compensation provided (refund for one night of parking (20 euros)) seems inadequate, especially considering the total cost of the weekend stay amounted to just under 400 euros. On a positive note, the breakfast offerings were commendable, featuring a diverse selection of items ranging from bacon, meatballs, and scrambled eggs to yogurts, muesli, cornflakes, cheeses, and deli meats. However, the coffee from the machine left much to be desired, as it exhibited an unpalatable sourness, potentially stemming from an issue with the milk. Fortunately, this could be easily rectified with instant coffee. Adding to the drawbacks, the bathroom facilities were notably in need of renovation. Mold was pervasive in various corners of the silicone, and some areas lacked proper sealing, detracting from the overall cleanliness and comfort of the accommodations. While we departed contently with the perspective that "it could have been worse," the combination of noise disturbances and subpar bathroom conditions leaves us hesitant to choose Mercure Zentrum Düsseldorf for a second stay until improvements are made.

A perfect,nice hotel in Düsseldorf

TripAdvisor rating 4.0/5

Mona E Couples - TripAdvisor review

Nothing is missing..hotel is small but everything is done perfect ..excellent accommodation..location very good on a wide street..a bus station infront of door 721,722 to & from airport & to many connections..room & bathroom not large but clean & comfortable ( kettle,large TV,refrigerator,iron & iron board..etc).Staff friendly..Thx to the efficient administration..I’ll surely come again if in Düsseldorf.

Dear Mona, thank you for your stay at our hotel! It is a pleasure to see that you enjoyed your time with us! best regards from the Team!

City break in nice hotel

Customer review rating 4.5/5

Goran Couples - Confirmed reviews ALL

Everything was nice – room, beds, breakfast, staff. Although it is 3 star all a/m was on the level of 4 star hotel, especially breakfast.

Dear Goran, Thank you very much for taking the time to share your positive experience at Mercure Hotel Duesseldorf Zentrum. We are delighted to hear that you enjoyed your stay, from the room and beds to the breakfast and staff. Our hotel strives to provide our guests with a pleasant stay, and it is gratifying to know that our efforts are appreciated. We look forward to welcoming you back soon! Kind Regards, Christoph Nüesch General Manager

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Other web-users rate our hotel

  • 167 reviews 8/10 Location
  • 264 reviews 7.2/10 Room
  • 193 reviews 9/10 Service
  • 141 reviews 8.4/10 Breakfast
  • 123 reviews 7.6/10 Cleanliness

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