Novotel London Brentford 4 stars

Customer review rating (ALL Rating) 4.3/5 1,864 reviews

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Great West Road, TW80GP BRENTFORD, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Indoor heated pool, sauna and fitness centre

  • 7 meeting rooms with top-quality facilities to cater for up to 64 guests.

  • Easy access to central London by rail/tube & 15 minutes from Brentford Gtech Community Stadium

  • 4 EV charging stations

Our accommodation(s)

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Hotel location

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
United Kingdom

GPS:51.491003, -0.302124

Telephone
Fax +44 20 3693 1810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Our menu is inspired by flavours from around the world, with a choice of hand-picked regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,864 reviews

TripAdvisor Rating  4.5/5  1,436 reviews

Certificate of excellence 2023

Business Stay

TripAdvisor rating 5.0/5

Matthew T TripAdvisor review

Stayed here for a night due to a meeting in London. Had a few issues with the payment which was works problem but overall the hotel was lovely, clean and friendly.

Great Stay

Customer review rating 5.0/5

Chris S. Families - Confirmed reviews ALL

We come here every year for our anniversary as not many hotels allow Kids to use the pool or pets to stay too so it’s a nice little stay for us which we have done the same time for 4 years now and will be returning again next year - a little note to management, some small repairs need to be done but every clean and comfortable stay with all staff polite and accommodating thank you for everything see you again next year

Dear Chris S., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

A great place to stay and easy to get into central London.

TripAdvisor rating 4.0/5

David W Families - TripAdvisor review

We had a lovely time in this hotel recently. We are a family of 3 with a little boy of 6. We all enjoyed using the pool and had a great (of not a little pricy) vegan breakfast. We are there in the evening a couple of times and the food was great. The hotel is down the road from South Ealing Station on the Piccadilly Line. It’s about 15 mins walk. Really easy to get into London. We would recommend it.

Dear David W, Thank you for your Great Place TripAdvisor feedback following your recent stay with us. It was nice to read that you and your family had such a lovely time at the hotel, especially the pool and breakfast. We appreciate you recommending the hotel and highlighting the transportation links, especially the ease of getting to the center of London. Please continue to make Novotel London Brentford your preferred hotel when you visit London. Kind regards, Terence

good stay, well located

Customer review rating 4.5/5

Tony Families - Confirmed reviews ALL

firendly ang helpful reception. pefect for family with pool and parking.

Dear Hoang bao L., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

Dissappointed

Customer review rating 1.5/5

Kassim Business - Confirmed reviews ALL

Room Services wasn't done properly, dirty dishes/cups left in the room. Breakfast time window is too short, and way too expensive. No straight answers from the receptionist. You ask a question but given no straight answers,

Dear Qasim A., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have also taken into consideration all the issues raised by you and please rest assured that we are taking the appropriate measures to address these issues and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Hence I would like to offer you 20% off on your next stay with us. This offer is valid for 6 months from the date of this email. This offer is valid only on the Best Available Rate of the day and when you are ready to make the booking, kindly get in touch directly with me and I shall apply this offer to your booking. I hope this gesture will go a long way in restoring your faith back in the Novotel London Brentford. Your satisfaction is our top priority, and we are committed to finding a solution that leaves you feeling valued and respected as our guest. Once again, we apologize for any inconvenience, and we appreciate your understanding and patience. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

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Other web-users rate our hotel

  • 588 reviews 7.7/10 Location
  • 1,231 reviews 7.3/10 Room
  • 1,246 reviews 7.7/10 Service
  • 22 reviews 4.9/10 WiFi
  • 588 reviews 8/10 Cleanliness
  • 508 reviews 7.6/10 Breakfast
  • 350 reviews 8.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.