Mercure Newbury West Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 343 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Spacious Room with ensuite bathroom, Tea/coffee, LED TV, safe, Fridge, free WiFi & Parking.

  • Onsite restaurant, bar, wedding and conference facilities for upto 120 guests.

  • 3 acres of beautiful landscapes gardens fully equipped with outdoor seating

  • Close Proximity to Newbury Racecourse and Highclere Castle

  • Confirmed reservations charged at 2pm on day of arrival. Bookings cancelled if card invalid

Our accommodation(s)

Hotel location

Mercure Newbury West Grange Hotel

Coxs Lane, Bath Road, Midgham
RG75UP Newbury, BERKSHIRE
United Kingdom

GPS:51.402065, -1.2162276

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE OLIVE TREE

The Olive Tree Restaurant overlooks a spacious courtyard with a relaxing garden. Our menu is a modern interpretation of international dishes, with both traditional pub classics and an a la carte menu accompanied by an extensive wine list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  343 reviews

TripAdvisor Rating  3.5/5  451 reviews

Excellent for our needs in the area

Customer review rating 4.5/5

Telco Couples - Confirmed reviews ALL

Problem with booking on line would recognise 2 people in room double selected. Evening meal service slow.

Dear Terence, We very much appreciate your comments regarding your stay at the Mercure Newbury West Grange Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologies for the delayed service in the restaurant Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ankit Unnarkar Hotel Manager

Comfortable and Quier Location

Customer review rating 4.5/5

Tony Families - Confirmed reviews ALL

Staff are all very friendly. The restaurant food a good high standard. Staff need a little more experience in seeing small issues quickly. Eg leaking cold water tap on container on breakfast table not noticed. Only needed tightening. Otherwise they would get a 10 Certainly go back.

Great stay

Customer review rating 4.0/5

Niraj Business - Confirmed reviews ALL

This was my 2nd work trip within 3 months and its fair to say that I was very pleased to receive a warm welcome after an arduous day at the office followed by a very rushed 3 day trip packing. The reception was more than happy to provisionally register me in anticipation of arrival from London within an hour followed by consideration for dinner which was badly needed. Compared to my earlier visit, the room wasn't as good as expected however I wasn't too fussed about staying on the ground floor; upon entry to the room, I didn't experience the wow factor rather a groan at the mediocre bathroom and lack of cleanliness at various points. For 3 nights, I managed although I found it very inconvenient having to bend down and turn on the taps when I could have been given a bucket to squat on whilst the hot water splashes. The shower cover was disappointing and not what I expected after my most recent visit. For all that moaning, I did find it pleasing that fresh towels were supplied every day. One area for improvement would be to standardise the shower tap positioning; place shower taps around shoulder height! Regarding meals, I was pleased to be very well fed particularly evening time after a very long day x 3. Breakfast choices were great from cereal through to cooked buffet although I did find it a bit frustrating having to wait for a special request when there was hardly any staff available within an hour of service even though once the special request was taken, my mind was put at ease. Dinner choices - Hard to moan about the great selection of starters, mains and deserts although I would like to have seen more vegetarian and oriental choices. The lasagne (meat option) was a bit underwhelming and therefore room for improvement. The chefs should also consider widening the desert selection to include apple pie and custard. I would like to see dinner times extended to 5.00pm if there is capacity to do so as I found it a bit disappointing having to wait for 1.5-2 hours by flicking through the tv channels passing time over a lousy show. Abi (hope I spelt her name correctly) was outstanding particularly on my last evening and last morning with the kind offer of fruit and other snacks to keep the spirits up when the return to London was bound to be challenging. I had such a wonderful stay that I decided to pay for an extra night and extend the enjoyment/satisfaction of the overall high quality service/experience which is credit to Mercure Newbury West Grange Hotel. Nicole at reception (hope I spelt her name correctly) was fantastic when it came to accommodating (pardon the pun) my questions around check out and trip/stay extensions. Last but not least, unparalleled parking facilities to backup a 5 minute drive to the workplace - Just can't go wrong! I'm considering signing up for membership after the overall excellent experience as I look forward to returning on the next trek into West Berkshire and beyond.

Solo trip in mercure west grange hotel mercure Newbury

TripAdvisor rating 5.0/5

Tj T TripAdvisor review

I want to say Aurangzeb manager was very good staff he’s very polite. Good hospitality service in Olive restaurant restaurants staff are very helpful actually the all hotel staff are good rooms are clean and I like the hotel lake Newbury west grange hotel. Restaurant music very nice I always recommend to come here.

Olive & Tree Restaurant

TripAdvisor rating 5.0/5

Harvey-Lee S TripAdvisor review

I always coming in west grange hotel mercure hotel, one of the best hotel in newbury to syay here. i walt’s having dinner in Olive and Tree restaurant the staff are very good special thanks to Aurangzeb to suggest the food and also food was very good chef promod food also nice. i wish to come again here . thanks to all staff i am very happy with this hotel team.

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Other web-users rate our hotel

  • 94 reviews 9.6/10 Location
  • 371 reviews 6/10 Room
  • 341 reviews 7.5/10 Service
  • 9 reviews 9/10 WiFi
  • 159 reviews 6.1/10 Breakfast
  • 149 reviews 6.4/10 Cleanliness
  • 62 reviews 6.2/10 Value

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