Fairmont San Francisco 4 stars

Customer review rating (ALL Rating) 4.3/5 3,853 reviews

Fairmont San Francisco - Image 1
Fairmont San Francisco - Image 2
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Fairmont San Francisco - Image 4
950 Mason Street, 94108 SAN FRANCISCO, United States

Description

Hotel extras

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

Our accommodation(s)

Hotel location

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

Telephone
Fax +1 415-772-5013

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,853 reviews

TripAdvisor Rating  4.5/5  5,117 reviews

Historic and Luxurious

TripAdvisor rating 5.0/5

Kapricca Couples - TripAdvisor review

Luxurious. The history of the hotel was so cool to see. The tiki bar downstairs was the coolest bar I had ever been to. So many details in the design of that space. Room 2001 had a great view of the bay and bridge. Worth the upgrade. Large hotel in a great area but quiet there. On top of a large hill so hard to walk places. Taxis were lined up out front of the hotel for easy and quick access.

Hello Kapricca, We are so happy to hear that you enjoyed all of our amenities we had to offer, especially the tonga room! I am glad to hear you enjoyed your stay as much as we enjoyed your company! Thank you again, and we hope to see you again in the near future. Best, Lucas Yeh Front Office Manager

Classic hotel and really relaxing stay

TripAdvisor rating 5.0/5

Liam56 TripAdvisor review

Ninth visit: excellent as ever. The location at the top of Nob Hill is ideal with views from the Tower rooms unequalled. If only they would bring back the buffet breakfast it would score 10/10!

Hello Liam, We are so happy to hear that you enjoyed all of our amenities we had to offer! I am glad to hear you enjoyed your stay as much as we enjoyed your company! Thank you again, and we hope to see you again in the near future. Best, Lucas Yeh Front Office Manager

Great View

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

It was a great experience.

Dear Henry M., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucas Yeh Front Office Manager

Good location, nice stay

Customer review rating 3.5/5

M W. Families - Confirmed reviews ALL

Stayed here on a family vacation in San Francisco. Great location, walking distance to many sights. Staff was very accommodating and friendly.

Dear Melissa W., We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucas Yeh Front Office Manager

Horrible from beginning to end

TripAdvisor rating 1.0/5

Kelly G TripAdvisor review

What a disaster. We travel often and always book luxury hotels. This place is overrated and overpriced - surviving on an old and out dated reputation. We checked in to a very dirty, loud and outdated guest room: filthy carpet, dusty windows and surfaces, and you could hear everything through the paper-thin walls. The elevators were broken, the line to check in was a 25 minute wait with one front desk agent servicing everyone. Our experience only got worse. We ordered room service and figured a “luxury hotel” like the Fairmont would have decent quality food in house - it couldn’t have been worse. I am not exaggerating by saying DiGiorno frozen pizza would have been significantly better than the pizza they served us. The rest of the food was equally gross. We got terrible sleep in the loud and uncomfortable room and actually couldn’t wait to checkout. As we left, the valet brought our car up in the pouring rain and parked it out in the open where we got soaked getting into it. We left in a rush and when we got home we found significant damage on our previously spotless and garage kept brand new car. Fairmont referred us to some shoddy third party company called propark (who they contract with to park your car). They promptly denied our claim and never sent a letter or called us to notify us of the denial. I only discovered that the claim had been denied after contacting the Fairmont weeks later. If you ever stay here I’d suggest you take a video and pictures of your car before you check in and before you leave the property. Because they are not trustworthy, honest or professional with guest’s vehicles. I witnessed them recklessly whipping vehicles around a parking garage and speeding around city streets. I complained to an executive assistant named Kendra who was very unhelpful and took precisely zero responsibility or accountability for the damage. She refused to follow through with a phone call as she had previously promised and would only communicate by email. She “encouraged” me to file a claim with my own insurance - I was actually very shocked and surprised and the total lack of customer service from a “high end” expensive luxury hotel like this. The whole experience from start to finish was substandard. The people who work at this property and more importantly those who manage them need training and education. There are PLENTY of better hotels in San Francisco. Save your time and money and yourself from the potential stress of dealing with issues like the ones I’ve experienced. None of which should have ever happened at an expensive luxury hotel.

Dear Mr. Griffin, We appreciate and value your feedback and we are sorry your experience hasn’t met your expectations. As of my email to you this morning, April 18, we are continuing to provide support to assist with the ongoing situation. We look forward to working with you through to a positive conclusion. We will continue our communication directly with you. Kind regards, Kendra M.

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Other web-users rate our hotel

  • 815 reviews 8.8/10 Location
  • 2,037 reviews 7/10 Room
  • 1,896 reviews 7.8/10 Service
  • 107 reviews 6.1/10 WiFi
  • 796 reviews 7.6/10 Vibe
  • 752 reviews 7.6/10 Amenities
  • 486 reviews 4.8/10 Cleanliness
  • 447 reviews 4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.